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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,467 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,468 reviews

January 15, 2022

The team was Honest, provided efficient service and and had a good representation of their product. Sales Erik Finance Dayron More

by LIPPIANJI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dayron
Jan 17, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We are so glad to hear that you had a successful purchase experience working with Erik, Dayron, and the team. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

January 15, 2022

Excellent service from the service person assigned to me and the people that received me, also the person that brought my car and andvery happy with the Tech person that connected my cell to the car. That s More

by HILDA_LOVE
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Chaparro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney
Jan 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share this feedback, Hilda. We strive to make the purchasing process go smoothly, and it is never our intention to mislead or inconvenience our guests. I would be happy tp speak with you to see what more I can do to help straighten this out. If you are willing to discuss this further, please give me a call directly. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 15, 2022

In the seven years that Lexus of Pembroke Pines has been servicing my vehicle, I continue to have a pleasant experience. The service associate responds to questions and offer informed recommendations to mai More

by Karenlee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Jan 17, 2022 -

Lexus of Pembroke Pines responded

Karenlee, it means a great deal to us that you've come to rely on our team for expert advice and high-quality care to keep your vehicle in the best possible shape. We can't thank you enough for your loyalty to Lexus of Pembroke Pines, and we wish you safe travels until we see you next!

January 15, 2022

Where are you clean dealership excellent service Beautiful landscaping and plenty of inventory to choose from More

by sserrano1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 17, 2022 -

Lexus of Pembroke Pines responded

Thank you for sharing your glowing feedback! Your support means a lot to us and we hope to have the opportunity to work with you again here at Lexus of Pembroke Pines. Drive safely!

January 14, 2022

I have nothing but praise about Lexus of Pembroke Pines, their Sales Department, of New and Used cars, their service Department, and the Finance Department, I have bought several cars new and used and alwa More

by CHRISTOPHERMUNOZLUCY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Leon New and used Cars Financing, Mellisa Ho, Service Department. Fernando Service Writter
Feb 01, 2022 -

Lexus of Pembroke Pines responded

Chris - Thank you for the fantastic feedback! I am so glad that you've had positive experiences with both our sales and service departments. I believe you rated us one-star accidentally, but if there is anything that I can do to assist you, please get in touch. Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 14, 2022

Took my car in for my first service. It was smooth and didn’t take long at all. everyone was very friendly More

by FOXYTINY
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

January 14, 2022

I’ve never had a bad experience my service advisor was great the problem that I have is that I wanted my car washed and my car was not washed outside or inside I can guarantee you 150% that my car was not More

by kferr002
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joseph Ayash
Feb 02, 2022 -

Lexus of Pembroke Pines responded

I'm sorry to see this feedback. We only provide a full detail when it's requested, but we do wash all of our guests' cars and vacuum the front and passenger seats. I apologize if this wasn't made clear to you. If you still have concerns about your visit, please call me directly as I would be happy to assist you. Best, Osiris Barcelo - Service Manager - (954) 443-2332

January 14, 2022

Speedy service when you mostly need it. Friendly service advisors, Helpful and they answer any questions you have More

by EMELYN91ALVAREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felipe Perdomo
Jan 14, 2022 -

Lexus of Pembroke Pines responded

Speedy, friendly, and helpful are three words we strive to live by, Emelyn. Thank you for sharing and for being a valued Lexus of Pembroke Pines client!

January 14, 2022

When speaking to S. Manager after the fact it was hard but I fwd to another S. Manager that helped me. More

by VALDESJ123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Garcell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Lexus of Pembroke Pines responded

It's great to hear that we were able to direct you to someone who could assist you with all your automotive needs. We're so glad your search led you to Lexus of Pembroke Pines, and we hope your new vehicle is everything you imagined it would be!

January 13, 2022

Michael Banko was outstanding and was informative and very helpful with all issues that came up. More

by Cherianone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2022 -

Lexus of Pembroke Pines responded

There's nothing better than providing our valued guests with a positive service experience. We will certainly let Michael know you appreciated all the help. Thank you! - Lexus of Pembroke Pines

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