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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,470 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,470 reviews

January 20, 2022

My service advisor was great he got me in and out very quickly! Great job! More

by SDMUCKLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
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Jan 20, 2022 -

Lexus of Pembroke Pines responded

Thank you for this awesome review and for trusting our team to get the job done right! We appreciate it here at Lexus of Pembroke Pines!

January 20, 2022

Isidro Garcia is an engaging and thoughtful Service Advisor. I give him high marks! Otherwise, my first service experience I would rate as good. Not the best greeting upon arrival or explanation of More

by #Elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
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Jan 20, 2022 -

Lexus of Pembroke Pines responded

Elizabeth, we sincerely appreciate your feedback. We'll be glad to share with Isidro how much you appreciated his personalized care. It's disappointing that you didn't receive a warm welcome and a thorough explanation of the work we performed, and we will discuss this input with our team. If there's anything further we could've done to elevate your experience, please don't hesitate to reach out and share. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 20, 2022

Dealership is very nice. After we leased our car we discovered that we paid well too much. $54K sticker price finally became $63K. This is not fair. More

by mab209
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2022 -

Lexus of Pembroke Pines responded

I'm sorry to see this feedback. We strive to be straightforward with our customers about their purchases and I apologize for any confusion. Would you please call me when you have a free moment? I would like to discuss your concerns further. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 20, 2022

The worst experience ever. So very disappointed in the service. Will never take my car there again. More

by arobiou
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Andre
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Feb 03, 2022 -

Lexus of Pembroke Pines responded

This feedback is very disappointing to receive. We want the best for our guests and I am truly sorry that we fell short of our high standards during your visit. I would appreciate the chance to speak with you directly and see what I can do to help, so please don't hesitate to be in touch. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 20, 2022

Erik was amazing! He did everything possible to get me into my beautiful 2022 Lexus NX 350 F Sport. Highly recommended!! More

by Barbie114
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2022 -

Lexus of Pembroke Pines responded

Congratulations on your new 2022 Lexus NX 350 F Sport! Your recommendation of Erik and the team means a lot to us and we hope to have the opportunity to work with you again in the future. Thank you from everyone at Lexus of Pembroke Pines!

January 20, 2022

Rafael is an outstanding salesman. He is knowledgeable, helpful, and goes above and beyond for his clients. He makes the buying process as smooth as possible. Highly recommend him for all your car needs! More

by Vilma Matute
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2022 -

Lexus of Pembroke Pines responded

Vilma, Our top priority is to find you a car and a deal that will suit all your needs. We're glad you put your trust in Rafael and the Lexus of Pembroke Pines team to make your search a success, and we wish you many happy miles in your new car!

January 20, 2022

My service advisor, Jose Amaro is always super efficient, knowledgeable more importantly gets me in and out as soon as possible , which I always appreciate. I am very happy with Lexus, from Rafae More

by ivettealmonte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
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Jan 21, 2022 -

Lexus of Pembroke Pines responded

We appreciate you taking the time to share, Ivette! We are so glad to hear that you have enjoyed your experiences working with Jose, Rafael, Reinaldo, and the team. We will be certain to let them know how much you appreciate their help. With regard to the rest of your review, I apologize for the inconvenience concerning your car wash. We want the most for our guests, and I assure you that we will use this feedback to make some necessary improvements moving forward. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 19, 2022

The service is always excellent. I have been going to John Steigle for almost 20 years. More

by SUEPON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle , Joseph Ayash
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Jan 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with John over the years. Drive safely, and we are looking forward to seeing you back at Lexus of Pembroke Pines!

January 19, 2022

Excellent experiencia el trato muy bueno y gran atención son muy serviciales gracias Dios les bendiga More

by NACIPARAREINAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorena Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sofia De Cespedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2022 -

Lexus of Pembroke Pines responded

Gracias por compartir! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Lexus of Pembroke Pines. Apreciamos el apoyo y esperamos volver a verle en el futuro!

January 19, 2022

This dealership is honest and dependable. I would recommend them to my friends, especially to our Salesman, Sammy Libraty who has walked through ski parts of the several Leases we have jade with him, More

by L.Hayet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2022 -

Lexus of Pembroke Pines responded

Your recommendation of our team means the world to us! Thank you for choosing Lexus of Pembroke Pines and for stopping by to share your experience with Sammy. Safe travels ahead!

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