Back

Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,471 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
Contact Dealership

16150 Pines Boulevard

Pembroke Pines, FL

33027

Directions

By Type

Showing 16,472 reviews

January 21, 2022

My new 2022 Lexus RX 350 is terrific! Adeel Sadiq walked me through all the features of the car. He was so helpful in my decision making in choosing the RX 350. It was a pleasure working with a gentleman wh More

by thegrec
Recommend Dealer
Yes
Employees Worked With
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Lexus of Pembroke Pines responded

Thank you for shopping at Lexus of Pembroke Pines. We're thrilled to hear that Adeel walked you through the purchase of your 2022 Lexus RX 350. On behalf of all of us here, congratulations and safe travels!

January 21, 2022

My best experience at a Lexus dealer ,Nathan B was a great sales person, honest and very understanding great job Steve Gajadhar. More

by STEVE.GAJADHAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Lexus of Pembroke Pines responded

It makes our day to hear about your terrific experience! Thank you for choosing Lexus of Pembroke Pines and for taking the time to leave a review. We wish you safe and happy miles ahead!

January 21, 2022

Great service but left floor mats dirty this time . Overall happy with service. Pick up man professional More

by glassft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Lexus of Pembroke Pines responded

Thank you for your review! Customer satisfaction is our priority and I apologize for our oversight with your floor mats. I will make sure that the right people see this feedback, and I hope we get another chance to deliver five-star service. Osiris Barcelo - Service Manager - (954) 443-2332

January 21, 2022

Great customer service, the dealer picked up the car, left a loaner and got my car back the next day. I’ll be back. More

by HJRODRIGUEZ01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney fuller
Jan 21, 2022 -

Lexus of Pembroke Pines responded

It was our pleasure to assist you with your service needs! Thank you for trusting Lexus of Pembroke Pines with your business and your vehicle. We hope to see you again down the road!

January 21, 2022

The people is working there is amazing is dedicate to the good service , they respect the time , they respect to the customer, the installation are very clean , they explain everything with your vehicle More

by MGUERRA.REALTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José Amaro
Jan 24, 2022 -

Lexus of Pembroke Pines responded

This review makes our day! Thank you for your continued business and your confidence in our team here at Lexus of Pembroke Pines. Safe travels until we see you next!

January 21, 2022

The worst experience ever. Everything that could go wrong went wrong. My service advisor never came out to help even when he k we I was ha img problems. I will never take my car back there More

by arobiou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre
Feb 07, 2022 -

Lexus of Pembroke Pines responded

This feedback is very disappointing to receive. We want the best for our guests and I am truly sorry that we fell short of our high standards during your visit. I would appreciate the chance to speak with you directly and see what I can do to help, so please don't hesitate to be in touch. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 20, 2022

Very good service. They took care of my car and were very fast at resolving my issues. More

by Geff
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Lexus of Pembroke Pines responded

Timely, high-quality service is our number one goal, Geff! Thank you for the stellar review and for taking your maintenance needs to Lexus of Pembroke Pines - we hope to see you back for the next.

January 20, 2022

My husband and I had an excellent buying experience with Ronald Hector. He was so knowledgable, patient, straightforward and honest with us. After being a Mercedes customer for almost 10 years and a first t More

by vbit525
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Lexus of Pembroke Pines responded

Thank you for the wonderful feedback. It's wonderful to hear from our happy customers so we appreciate the time you took to let others know what being a guest with us is like. We're glad you and your husband put your trust in Ronald and the Lexus of Pembroke Pines team to make your search a success, and we wish you many happy miles in your new car!

January 20, 2022

Ronald is a very attentive and experienced person. Unfortunately, he did not show us a new car sticker and final car price which he used to calculate our lease price became almost 12% higher than stic More

by mab209
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Lexus of Pembroke Pines responded

I'm sorry to see this feedback. We strive to be straightforward with our customers about their purchases, and I do apologize for any confusion. Would you please call me when you have a free moment? I would like to discuss your concerns further and see what more I can do to help. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 20, 2022

Everything was perfect! Thanks to Lexus team for Everything was perfect! Thanks to Lexus team for serving us and our car in time. More

by taax.life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Lexus of Pembroke Pines responded

We are happy to hear that you and your vehicle were so well taken care of by our team! Thank you for trusting Lexus of Pembroke Pines with your business, and for taking the time out of your day to share a review. See you next time!

...
981
...