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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,454 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,454 reviews

January 29, 2022

Customer service at the Pembroke Pines Lexus has turned into a fFllea Market. The staff only cater to the Hispanics. The worst customer service ever.. More

by octaviaw72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zulimar Parra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I forgot my service guy he was okay 2 stars
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Jan 29, 2022 -

Lexus of Pembroke Pines responded

Octavia, we aim to keep our business accessible to guests of all languages and backgrounds. Your comments have served as a learning tool for our staff, as there is no reason why any guest should feel uncomfortable when visiting our store. Please be assured that this has been addressed. Osiris Barcelo - Service Manager - 954-443-2332

January 29, 2022

I had a simple tire rotation with 15K maintenance took 3 hours I had an appointment that was a ridicules wait. was not happy about that at all More

by INTERTIMEM
Customer Service
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
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Feb 02, 2022 -

Lexus of Pembroke Pines responded

I'm very sorry for the unexpected wait during your recent service visit. Our team does prioritize efficient yet detailed care, and I regret that we missed the mark this time. We will discuss this input as a team and strategize what more we can do to keep appointments swift-moving forward. If there is anything I can do to improve the outcome of this visit, please don't hesitate to contact me directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 29, 2022

Great service with a great advisor Jose. I will Great service with a great advisor Jose. I will recommend service there. Never any problems More

by glenneass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
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Jan 31, 2022 -

Lexus of Pembroke Pines responded

We're so glad you can count on Jose and the Lexus of Pembroke Pines service team! Thank you for your repeat business and tremendous review! Till next time!

January 29, 2022

Valentina sales excelente service and professional, and mr Isidro service Deparment ,I recommend Mr.Isidro he the best he help me with my cars. Thank you More

by OSMANCARC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentina Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isidro
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Jan 31, 2022 -

Lexus of Pembroke Pines responded

We are happy to hear that your experience with Isidro and the team was a five-star one! Thank you for trusting Lexus of Pembroke Pines with your business, and for stopping by to leave a review. Drive safely until we see you again!

Jan 31, 2022 -

OSMANCARC responded

Valentina Vergara sales department and Isidro service department great service súper profesional excelente I recommend Lexus Pembroke pines

January 29, 2022

Excellent service, very professional and very good customer service, recommended 100% !!! good job !! I will return in my next service!! Thanks!! More

by ROMAN03.ASAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
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Jan 31, 2022 -

Lexus of Pembroke Pines responded

Hearing from satisfied customers always makes our day! Thank you for the fabulous review and for trusting Lexus of Pembroke Pines with the job - we look forward to seeing you back again next time!

January 29, 2022

Excellent customer service and especially sales person is wonderful. Fast response! Fast in and out for car service department More

by THERESATAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Guerrero
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Jan 31, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had such a seamless service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

January 29, 2022

Great manners! Jeffrey Hernandez always really nice and all the team . Speedy and courtesy great service More

by FVENERONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez 5 Star
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Jan 31, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are so glad to hear that Jeffrey delivered such a successful service experience. Safe travels, and we hope to see you back again down the road!

January 29, 2022

Check in was fast and getting my loaner was smooth. Car was ready to be picked up 3 hours later. Everything went smoothly. More

by Jonsoko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
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Jan 31, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We are so glad to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely and we hope to see you back again down the road!

January 29, 2022

Great service, fast customer service, attention to detail was not a problem at this dealer. More

by JCSPR16551
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2022 -

Lexus of Pembroke Pines responded

This sounds exactly like the high-quality service we pride ourselves on! Thank you for the glowing review and for taking your automotive needs to Lexus of Pembroke Pines - we're grateful for your confidence and support!

January 29, 2022

Nice attention, and very helpfully, the sales representative really help uswith the vehicle my wife was looking. More

by DIEGODIPIETROR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review, Diego! We are so glad to hear that you and your wife had such a successful experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

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