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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,454 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,454 reviews

February 01, 2022

Salesman Marvin customer service skills was so phenomenon I went home and called my family and friends to get a car. More

by NEATNATS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikey (indian) from finance great job
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Feb 01, 2022 -

Lexus of Pembroke Pines responded

This review makes our day! Thank you for choosing Lexus of Pembroke Pines and for recommending our work to family and friends. Enjoy your new car!

February 01, 2022

There were people in service very confuse and consuming our time. Needs better communication in Lexus and with customers More

by ANABPINEDA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joseph Ayash
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Feb 18, 2022 -

Lexus of Pembroke Pines responded

Ana, as you can imagine, this isn't the feedback we want to hear. We want the maintenance process to go smoothly and seamlessly, and we apologize we missed that mark. If you are willing, I'd love to better understand how we could have improved our communication and service. Please be in touch, if you are willing. Best regards, Osiris Barcelo - Service Manager - (954) 443-2332

February 01, 2022

I can't give higher then a 3 because the procedure to get your car serviced there does waste some time. I came in for the first 5K mile service and just wanted to leave my car but they make you wait for the More

by adamfarber
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rod Fuller
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Feb 03, 2022 -

Lexus of Pembroke Pines responded

Adam, I am sorry to read this review. We strive to deliver a streamlined service experience, and it is concerning that this was not better reflected in your time working with us. I assure you that we will use this feedback to make some improvements moving forward. If there is anything more I can do to assist you or better your visit, please feel free to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 01, 2022

Excellent service. Andre is one of the best at Lexus Service Department at Lexus Pembroke Pines More

by CLAUDIA_ZAYAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre at Service
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Feb 01, 2022 -

Lexus of Pembroke Pines responded

Thanks for sharing your appreciation for Andre! We are glad that he ensured your service visit was worthy of a five-star review. See you down the road! - The Lexus of Pembroke Pines Team

February 01, 2022

They poorly washed my car, bad job! Was never notified car was ready, just happened to walk by. More

by IDIVISIEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
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Feb 18, 2022 -

Lexus of Pembroke Pines responded

I'm sorry our communication and your vehicle's wash left you wanting more. We want to deliver informed and thorough care, so this is hard to hear. I will make a note of this feedback, but I also want to help make this right how I can. Please be in touch, time permitting. Best, Osiris Barcelo - Service Manager - (954) 443-2332

February 01, 2022

The service has been perfect since I bought my UX 200 thank you for you perfect costumer service. Alejandro Martinez my salesman More

by GILDATORRES5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Guevara
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Feb 02, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We strive to deliver a seamless and accommodating purchase experience, and it is wonderful to hear that this was reflected in your time working with Alejandro. Drive safely in your Lexus UX 200, and enjoy it! We hope to see you back again at Lexus of Pembroke Pines!

February 01, 2022

The service manager was very nice and accommodating. Professional and knowledgeable. She was a pleasure to work with. We’ve always gotten excellent service from this dealership More

by FAYHUMES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
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Feb 02, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

January 31, 2022

Leased a GX460 with Marlon Amador today. He was very patient and helpful. He knew what options I wanted and we look may multiple cars until we found everything we were looking for. We never felt rushed More

by Princess76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlon Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
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Jan 31, 2022 -

Lexus of Pembroke Pines responded

Thank you for this excellent review! We are glad that our team helped you score your new vehicle and that the process went seamlessly. We appreciate your business here at Lexus of Pembroke Pines!

January 31, 2022

The service was outstanding and Jeff my service rep was extremely helpful in getting my issue resolved. More

by redrum666666
Recommend Dealer
Yes
Employees Worked With
Jeff
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Jan 31, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking time to commend Jeff and our Lexus of Pembroke Pines team! We are thrilled that your concerns were addressed. Hope to see you again down the road!

January 31, 2022

Everyone went out of their way to be helpful. I was not offered the option to have car delivered More

by TRAVEY8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reggie King
Report | Print
Feb 01, 2022 -

Lexus of Pembroke Pines responded

It is awesome to hear that our team was particularly helpful to you! We appreciate your business and will be sure to pass along your feedback so that future customers are offered all the options. Thanks again!

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