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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,470 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,470 reviews

February 08, 2022

Service at this dealer was amazing I know in this times Service at this dealer was amazing I know in this times there is not stock No much to choose, but we found what my wife likes. Happy wife happy li More

by HAROLDYOLIBETH
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gemma Urbina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Guevara
Feb 09, 2022 -

Lexus of Pembroke Pines responded

Harold, thank you for the great review! We are so glad to hear that Gemma delivered such a seamless purchase experience. Congratulations to your wife on her new vehicle, and we hope to see you both again at Lexus of Pembroke Pines!

February 08, 2022

Excellent customer service. Salesman Julio Arango was very friendly and showed acknowledgement. And very professional as well. He dealer with the price and made feel comfortable with everything. Same w More

by CANDILEJAS06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Julio, Mike, and the Lexus of Pembroke Pines team. Drive safely in your new vehicle, and we hope to see you back again down the road!

February 07, 2022

Ronald is an excellent sales person. He dedicates time and effort to accomplish the client expectations Recommend More

by nerves.sprout_0b
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that Ronald delivered such a successful purchase experience. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Lexus of Pembroke Pines!

February 07, 2022

John Steigele provided amazing customer service as usual! He is the reason I will keep coming back 😀 More

by lisadawnmaloney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Feb 07, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that John delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

February 07, 2022

I called the service department today and A service advisor named Jeff answered my call but He immediately put me on hold , I've waited for more than 20minutes, and he never get back to me.I called him More

by FLOBENJ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff
Feb 25, 2022 -

Lexus of Pembroke Pines responded

Your feedback is disappointing because it certainly doesn't sound like the exceptional service we pride ourselves on here. I'm very sorry for the trouble you have had trying to reach our team and I will look into what could have caused this mix-up. In the meantime, please feel free to reach out to me when you have the chance. I would appreciate the chance to help. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 07, 2022

Nice even though it took too long. Personnel very professionals. John the rep. was very nice and helpful. More

by marycoira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Lexus of Pembroke Pines responded

Thank you for sharing how much you enjoyed working with John and the team and how much you appreciated their professionalism. I'm sorry to hear your service wasn't as swift as we'd hoped, and I want to assure you that efficiency is a top priority and will remain one. If there's anything more we could've done to elevate your experience, please don't hesitate to reach out and share. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 07, 2022

Andres was amazing! Extremely helpful, knowledgeable, fast-paced! He made sure I got the best deal possible, and made the transaction extremely easy for me and my father. My dad raves about him, saying h More

by Daniela Reyes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Hector
1.0
This rating includes all reviews, with more weight given to recent reviews.
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Lexus of Pembroke Pines responded

Daniela - "helpful, knowledgeable, fast-paced" are all words we love to see. Thank you for the fantastic review about your buying experience with Andres! We are so glad that you and your father are happy customers. Safe driving from the Lexus of Pembroke Pines team!

February 06, 2022

It was a great experience dealing specifically with Raul who was a complete professional from the start he made the experience seamless even when we hit a snag. He enlisted the help of others who were just More

by SCHELOMITH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Majerovicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raul Marañón
Feb 07, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with Raul and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

February 06, 2022

Muy satisfecha con el trato que me dio el representante de ventas Andrés Vergara, el es una persona que trabaja con mucha ética profesional, y que sabe de atención al cliente! Excelente vendedor! More

by Martha036
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Lexus of Pembroke Pines responded

Martha, gracias por compartir su experiencia! Es fantástico oír que encontró el vehículo perfecto trabajado con Andrés y el equipo Lexus of Pembroke Pines. Felicidades por su compra y esperamos volver a verle en el futuro!

February 06, 2022

Great service , my service assistant was pleasant. I’m glad to have a Lexus. And have you guys. More

by EF_OROZCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Feb 07, 2022 -

Lexus of Pembroke Pines responded

Thank you so much for the great review! We are glad that you love your Lexus. We appreciate your trust in us to keep your vehicle running smoothly. The Lexus of Pembroke Pines crew appreciates it!

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