Lexus of Pembroke Pines

Great service rom my service advisor Jeffrey Hernandez. He is always helpful and knowledgeable of service to be done. Has excellent attitude. He is always helpful and knowledgeable of service to be done. Has excellent attitude. More

Staff are nice and productive. You’re greeted immediately upon arrival and taking care of. Staff work together to make the process smooth and seamless. You’re greeted immediately upon arrival and taking care of. Staff work together to make the process smooth and seamless. More

I had an incredible experience at Lexus of Pembroke Pines on December 28, 2024, thanks to the exceptional team who went above and beyond during a stressful situation. That day, I brought my car in for ser on December 28, 2024, thanks to the exceptional team who went above and beyond during a stressful situation. That day, I brought my car in for service, as I’ve done for years, with Andre, my trusted advisor. Andre has always been professional, kind, and treats me like family. He provided a loaner vehicle, which I greatly appreciated. Later, I returned the loaner but accidentally left my backpack inside—it contained my MacBook, iPad Pro, Magic Keyboard, and essentials. Realizing my mistake, I called Lost and Found, but the loaner department was closed, and I had a flight to Tampa that night! Frantic, I drove back to the dealership. Aaron met me outside, listened to my situation, and took me to Rosie at the front desk. While she couldn’t directly access the loaner, her kindness and efforts to involve management were appreciated. Unfortunately, Rohan, the manager, informed me nothing could be done until the next day. At that moment, Richard Monivis walked by. He immediately stepped in, worked with Aaron, and retrieved my backpack in no time—saving me from missing my flight! I cannot thank Richard and Aaron enough for their determination and willingness to go above and beyond. Louis and Gabriel also lightened the mood with humor, making a stressful situation more bearable. I’ve been part of the Lexus of Pembroke Pines family for over six years, and this experience reaffirmed why I keep coming back. Thank you to Richard, Aaron, and the entire team for outstanding service. You turned a challenging day into a positive one, and I hope their efforts are recognized! More

My experience got off to a rocky start, but my dealership team stepped in and made it right. team stepped in and made it right. More

Adeel was very professional & most helpful to me. He was considerate, he showed me a vehicle that suited my needs & did not try any high pressured sales techniques. That said, whether he gave me the He was considerate, he showed me a vehicle that suited my needs & did not try any high pressured sales techniques. That said, whether he gave me the best deal or not, I am not quite sure: however the point is moot now. He was immaculate attired at all times and was most prompt, respectful & courteous. The appointments were made to suite my convenience. Not his. This speaks a great deal to his professionalism & his respect for his customers. I certainly enjoyed my time with him. I wish him well & certainly growth within your company. More

Easy, clear, fast, no nonsense dealing. Second time purchase from same sales expert. Will do again Second time purchase from same sales expert. Will do again More

I had a great experience at Lexus Pembroke Pines. Mike Banko always takes great care of me. Mike Banko always takes great care of me. More

I had a please experience with Lexes Pembroke Pines. Erik the sale guy was wonderful, honest and very knowledgeable Erik the sale guy was wonderful, honest and very knowledgeable More