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Lexus of Pembroke Pines
Pembroke Pines, FL
16,881 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 16,881 reviews
July 17, 2017
Mario was a total gentleman throughout our buying experience Mario was very easy going with no pressure durin our cost. No rude pressure as experienced at other dealers. The sales manager Sean also treated us w Mario was very easy going with no pressure durin our cost. No rude pressure as experienced at other dealers. The sales manager Sean also treated us with respect. The entire process was easy More
by Gennaro
Employees Worked With
Mario F Padron
July 12, 2017
Amazing service, friendly people Best experience I have ever had whilst looking for a car. In fact, all of the staff made me feel at home, I would definitely recommend this dealership Best experience I have ever had whilst looking for a car. In fact, all of the staff made me feel at home, I would definitely recommend this dealership! More
by torrespx5
Employees Worked With
Mario F Padron
June 28, 2017
Amazing I had an amazing expeirience at Lexus of Pembroke Pines. They were on target, I had a car that was severely upside down in cost, and they managed to I had an amazing expeirience at Lexus of Pembroke Pines. They were on target, I had a car that was severely upside down in cost, and they managed to get me out of there with the vehicle I wanted, they washed prepped, instructed me on all the TECHIE stuff, radio/clock/seats/doors, the works. We searched around for the one I wanted with no rush or pressure. Richard Or sales men was the BEST salesman I have EVER dealt with. He is totally authentic....friendly, no pressure. The finance Gentlemen also, I felt good after I left there. My previous expeirience was with Land Rover, boy was that awful, those people are clueless , harsh, rude...so unlike Ricahard and Moez the finance man. Thanks Again I absolutely love my new car named Lexi, and I loved the treatment we got. Now having said that I do have one Negative. For as long as we were there (after 7pm) the cafe closed, we got there 5 before 7pm and the cafe was closing, we had no dinner, and never left there till 10pm. We were exhausted, and very hungry , no vending machines, nothing. That is a downer, I was starving, The cafe should stay open till 9pm for small snacks and drinks at least. Thanks again though , great time had, I felt Good with my new car !!! More
by Ngutierrez
June 22, 2017
Worst customer service I leased my car at Lexus of Kendall but I moved so I started using the Pembroke Pines. Since the first time I noticed the diference between the places I leased my car at Lexus of Kendall but I moved so I started using the Pembroke Pines. Since the first time I noticed the diference between the places but I thought it was something pontual, so I kept taking for the maintenance at this place, the last one was for the 30.000 miles so my daughter took the car and the problems started from the beginning because we have the right to loan a car but they said that it wasn't available but when she walked in for the service they offered a loan car, very weird. Well they suggest that we changed the tires which we declined but they didn't say that the tires were a horrible shape and what happened? 1000 miles after the service one tire blew up putting my daughter's life in danger and to get worst she call the road service and nobody came!! I am very disappointed for all of this and planning to take serious actions! More
by Rosana Carvalho
Employees Worked With
I don't have the name
June 05, 2017
Poor customer service on multiple occasions All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. Not true. After the 2nd time I had a problem with service they stopped returning phone calls. Check out the recent reviews on their own Facebook page as it seems to be a regular occurrence there. More
by lpdox
Employees Worked With
Gustavo
May 30, 2017
Excelente atencion y esmero por ayudar al cliente Compre hoy mi lexus en este dealer, despues de visitar varos dealer de varias marcas y de la misma marca, en estedealer la atencio fue muy buena en to Compre hoy mi lexus en este dealer, despues de visitar varos dealer de varias marcas y de la misma marca, en estedealer la atencio fue muy buena en todos los sentidos desde el Agente Jorge Garcell en el dpto de ventas y el Sr Oliver Brown Gerente Financiero, Siempre dispuestos a conseguir el mejor beneficio para uno hasta llegar al numero magico de compra, una sonrisa contante, cero presion. Los recomiendo totalmente More
by Humberto De Andrade
Employees Worked With
Jorge Garcell, Oliver Brown
May 01, 2017
Highly recommend My experience at Lexus of Pembroke Pines was one of the best I have ever had. Luis Pagen was an excellent Sales guy. He was extremely knowledgeable, p My experience at Lexus of Pembroke Pines was one of the best I have ever had. Luis Pagen was an excellent Sales guy. He was extremely knowledgeable, professional, and had so much patience with me. Jorge Leon in financing also was wonderful. He made the paperwork portion of buying a car painless. He was professional, thorough, and paid attention to detail. I will be back for my next car without question! Thank you both for your outstanding service! More
by Stephani Heirshberg
Employees Worked With
Luis Pagen, Jorge Leon
April 24, 2017
Excellent Customer Service Went in for a tag issue and my lease was about to be over and Denis made it easier for me and instead i left with a brand new car. Love my car finall Went in for a tag issue and my lease was about to be over and Denis made it easier for me and instead i left with a brand new car. Love my car finally got some features and well explained from Denis. More
by Mari345
Employees Worked With
Denis Shadrin
April 22, 2017
Best stuff, great facility, huge choice of cars! I've been doing business with Pembroke Pines Lexus for years! This is a huge Lexus car choice facility with the team of very quick and professional sa I've been doing business with Pembroke Pines Lexus for years! This is a huge Lexus car choice facility with the team of very quick and professional sales representatives such as DENIS SHADRIN who delivered my new car to my house! Great business sharpened management! Please doing business with, from A to Z!!! More
by Wuddbuck
Employees Worked With
Denis Shadrin
April 14, 2017
Mario padron was an exceptional sales rep Mario was a great sales person and thanks to Reinaldo for being a great financial advisor and for his guidance I now own a beautiful new Lexus and wil Mario was a great sales person and thanks to Reinaldo for being a great financial advisor and for his guidance I now own a beautiful new Lexus and will tell everyone about Lexus of pembroke pinesy More
by Jalmeida95
Employees Worked With
Mario F Padron
