Lexus of Pembroke Pines

Excellent Great services all around including check in staff service manager and the check out staff as well. I’m in my 5th car with you and this is partly the Great services all around including check in staff service manager and the check out staff as well. I’m in my 5th car with you and this is partly the reason More

Terrible customer experience The sales directors down to the sales associates are rude and arrogant. They do not care about their customers. They do not value their Lexus customer The sales directors down to the sales associates are rude and arrogant. They do not care about their customers. They do not value their Lexus customers at all. They treat you like they don’t need your business. I have had to negotiate for 3 months when I got my first car with them and this time it took days to get my new car even though I was already a Lexus customer. The sales guy named Richard was so rude he made me cry. They tried to over charge me for my new vehicle! I ended up have a sales director complete the sale after days of going back and forth with him. I only continue to drive Lexus because of the car, but the customer service is horrible! More

Always a great experience. John Steigle is a wonderful service advisor. Always great service!! Was able to get a loaner while waiting for car to be fixed. Car was ready the next John Steigle is a wonderful service advisor. Always great service!! Was able to get a loaner while waiting for car to be fixed. Car was ready the next day. When I'm ready to purchase a new vehicle I will definitely get another Lexus. More

My experience with service has been sub par I wAs told that I would have to wait three weeks for a loner car. My original Service guy was busy so someone else took care of me. As I told him my c I wAs told that I would have to wait three weeks for a loner car. My original Service guy was busy so someone else took care of me. As I told him my concerns, he ignored me. At checkout the cashier wAs rude. I have had three Lexus, the service quality no longer what it was or was synonymous with the brand. Next car will be an Audi. More

Great service department! I have been bringing my vehicle to this Lexus dealership for 6 years. The service is top notch and I do not exaggerate when I say they provide the bes I have been bringing my vehicle to this Lexus dealership for 6 years. The service is top notch and I do not exaggerate when I say they provide the best customer service compared to any other dealership I have ever dealt with over the past 30 years. They have always accommodated me and assured that my service needs were met to my satisfaction. The lobby waiting area is also very comfortable and a fresh cup of coffee is always waiting for me. In the rare occasion I have dropped by without an appointment, I am not turned away. I think I will always want to own a Lexus! More

New vehicle. Alan Fein, in VIP Sales, delivered everything I asked for with professionalism, kindness, humor and a willingness to make this sixth time return cust Alan Fein, in VIP Sales, delivered everything I asked for with professionalism, kindness, humor and a willingness to make this sixth time return customer happy. Mr. Fein is now included in a long list of reasons I will be returning to Lexus of Pembroke Pines, in the future. Ms. Stanton Whitley More

2nd Lease - true to their word I leased my first Lexus October 2015 an IS200T. Frank Guerrero was my sales rep. He promised that I would be treated well as they pride themselves on I leased my first Lexus October 2015 an IS200T. Frank Guerrero was my sales rep. He promised that I would be treated well as they pride themselves on their customer service. 27 month lease went by too fast but anytime I went in for service it was a great experience. Jose Amaro gives honest feedback and took care of any issues. Always provided a loaner or at least a ride. Needless to say I upgraded to an IS300 a week ago and feel completely confident that Lexus of Pembroke Pines will continue to maintain their exceptional customer service. More

50k service Friendly service and at a fair price. That’s all I have to say. Thank you see soon for my 60 thousand mile check up. Friendly service and at a fair price. That’s all I have to say. Thank you see soon for my 60 thousand mile check up. More

Gracias Lexus of Pembtoke Recomiendo este dealer en especial Ariel Sebastian,darle las gracias y felicitarlo por su desempeño,amabilidad,entrega y cooperación,gracias sentí com Recomiendo este dealer en especial Ariel Sebastian,darle las gracias y felicitarlo por su desempeño,amabilidad,entrega y cooperación,gracias sentí como si estuviera en flia,igual Armani y otro financistas ,hice (2) leases con ellos y los recomiendo,he comprado en varios dealers y con Uds me sentí en casa .Gracias a todos en especial al Sr Ariel Sebastian,💯👍👍👍👍 More

Horrible customer service Customer service was bad last year but now it is absolutely horrible. I have leased five cars in the past and I will never go back. I am on my way to Customer service was bad last year but now it is absolutely horrible. I have leased five cars in the past and I will never go back. I am on my way to JM Lexus where service is important to them! More