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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,097 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,097 reviews

November 02, 2016

The way buying a car should be: Simple and easy ! Denis was objective and easy to do business. I wish every dealership had a sales person like him. The business manager, Moez Sachedina, was great as w More

by Fabio Andrade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Shadrin
Nov 08, 2016 -

Lexus of Pembroke Pines responded

Thank you for your feedback Fabio! Denis and Moez are awesome!

October 12, 2016

Collision center (no customer service) They have had my car since 8/26/2016 and i am being told they are still waiting on parts. I have left messages for a manager to call me and no one has More

by Juan N.
Customer Service
Recommend Dealer
No
Employees Worked With
Ozzie/cesar
Oct 26, 2016 -

Lexus of Pembroke Pines responded

Juan's repairs were held up by his insurance company, he remained was informed during the process.

October 11, 2016

Smooth experiece Mario was professional and understanding from start to finish. He made buying a car painless again. Good sales tactics but no pressure. Mario will de More

by Ernie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario F Padron
Oct 12, 2016 -

Lexus of Pembroke Pines responded

Thank you for your feedback Ernie! Mario is awesome!

September 28, 2016

Horrible Service I purchased my car in june and still get montly statement for random charges from my previous Lexus. Everyone from the Salesmen to as high as the Gene More

by Katy033
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre Armani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Carlos
Oct 10, 2016 -

Lexus of Pembroke Pines responded

Dear Katy, We are very sorry to hear that you had an unsatisfactory experience, Please reach our to Chris is customer service at 954.443.2020

September 19, 2016

Excellent Service Denis did an excellent job! After we made an appointment, he called ahead of time to find out the type of car we were interested about, and by the tim More

by Jaime Borras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Shadrin
Sep 19, 2016 -

Lexus of Pembroke Pines responded

Congratulations on your Lexus Jamie! Thank you for your feedback!

September 18, 2016

Great dealership and great professional service! Professional atmosphere and excellent selection at the dealership. Tremendous service from Denis. Straight forward advise, no pressure, creative appro More

by Alex P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Shadrin
Sep 19, 2016 -

Lexus of Pembroke Pines responded

Thank you for your feedback Alex!! We are happy to hear that Denis took great care of you!

September 16, 2016

I dealt with friendly people, not with sharks! Denis was very friendly and did not push me into buying anything another car or more expensive car. And Frank gave me the deal that I wanted. More

by Mulutas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denis Shadrin
Sep 19, 2016 -

Lexus of Pembroke Pines responded

Congratulations on your new Lexus! We are happy to hear that our team took great care of you!

September 16, 2016

Fully Satisfied & Great experience As a first time buyer I had a great experience with Lexus of Pembroke pines. Also Denis Shadrin helped me a lot and gave a fantastic service. Got a be More

by Shri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Shadrin
Sep 19, 2016 -

Lexus of Pembroke Pines responded

Congratulations on your first Lexus!! Welcome to the Lexus Family! We are happy to hear that Denis took great care of you!

September 10, 2016

CAR DAMAGED SEVERAL TIMES WHILE BEING SERVICED! In the span of six months, I brought my vehicle 10 times to this dealership. I brought it in to have my tires replaced and they scratched my wheels (w More

by ElizabethP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Camara, Osiris Barcelo
Sep 19, 2016 -

Lexus of Pembroke Pines responded

Accidents such as scratches can happen at any dealership, we have and will continue to fix any issues that we can. How ever we are unable to extend Mrs Palencia's warranty or anyone else's due to scratches.

Sep 19, 2016 -

ElizabethP responded

Lexus of Pembroke Pines consistently damaged my vehicle almost every time I took it in for service (I have the service records to prove it) and their reply is "accidents happen." My car was damaged multiple times. That's not an accident. That's a pattern. By the way, I asked the service manager, Osiris Barcelo, to either reimburse me to have the scratches repaired at another dealership or extend my car warranty to 100,000 miles (the dealership sells extended warranties).

September 09, 2016

Amazing I was with the best men in there mikel banko, I'm nacho, and he gave the best deal on a is250, beautiful car. Thank you a lot for helping me out More

by nachos28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2016 -

Lexus of Pembroke Pines responded

Congrats on your new Lexus! Thank you for your feedback, Mike is awesome!

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