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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,459 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,459 reviews

November 05, 2020

I am always very happy to bring my lexus RX350 to this dealership I experience the best Service and the Friendliest Employees I can't thank you guys enough. More

by DESTINY123444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Nov 05, 2020 -

Lexus of Pembroke Pines responded

There is nothing we love more than hearing our customers are happy! Thank you for your business and for your confidence in the Lexus of Pembroke Pines team. We are wishing you safe travels in your Lexus RX 350 and hope to see you back!

November 05, 2020

Extremely dissatisfied. Did not honor my agreement with them on my lease. Talked to sales and refused to fix. Won’t be buying another vehicle More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2020 -

Lexus of Pembroke Pines responded

This doesn't sound like the accommodating service we provide here, and I would certainly like to speak with you directly to ensure we get this sorted out. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

Nov 22, 2020 -

JC responded

Update - I tried calling you but your voicemail isn’t set up. Give me your email address and I’ll send you a note directly. Yes, Lynn. I will call you directly. I have talked to Sales directly and they have refused to fix the problem unless I lease another vehicle. I’ll be happy to show you the text messages.

November 05, 2020

Great job. Melissa Ho was attentive to my needs and quickly got my car serviced and was sure to provide a loaner car as requested so I could continue taking care of my disabled family member while my c More

by MONIQUEWHEATLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Nov 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Melissa took good care of you here at Lexus of Pembroke Pines, and we will certainly let her know that you appreciate her help. If you ever need anything else, don't hesitate to come back and see us again!

November 05, 2020

I have had many deals with Pembroke Pines Lexus and keep coming back because I have been very happy with how I have been treated. More

by ELLALLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Holden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Lexus of Pembroke Pines responded

We can't thank you enough for trusting us with your business time and time again. It means a lot that you're happy with our service! Hope to see you soon at Lexus of Pembroke Pines.

November 05, 2020

Carlos always makes sure everything is perfect and communicates with me very well. Always professional. Will always come back because of him and will always ask for him More

by ecairns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Nov 06, 2020 -

Lexus of Pembroke Pines responded

This review makes us smile! Carlos is certainly just as attentive and thorough as you describe, and we'll be sure to relay your kind words to him. We're so grateful to have you in the Lexus of Pembroke Pines family!

November 05, 2020

This is my 4th Lexus with them, and I dont think im ever leaving. They Always go above & beyond to make sure I get exactly what I am looking for / want. From the sales team up to the finance managers, the s More

by MONICA24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful for your returning business here at Lexus of Pembroke Pines, and it means a lot to know that we have earned your loyalty. We hope that you continue to enjoy your newly purchased vehicle, and we look forward to your next visit!

November 05, 2020

Sebastian was nice and didn’t keep me waiting, I am truly happy I got to my appointment on time and everything was fine, thanks More

by pturner3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian
Nov 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. It is fantastic to hear that Sebastian was so accommodating during your visit!

November 04, 2020

The service is excellent through Rod , my consultant... I got the best loaner car for 3 days and my car feels like new. Thank you. More

by Orly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
Nov 04, 2020 -

Lexus of Pembroke Pines responded

Thank you, Orly, for posting about your wonderful experience with Rod at Lexus of Pembroke Pines! We're glad to hear that you are back on the road in your vehicle!

November 04, 2020

I’ve just recently leased a Lexus from Lexus of of Pembroke Pines for the second time. I’ve been very pleased with both experiences. More

by CSROBINSONLAW
Recommend Dealer
Yes
Employees Worked With
Nov 04, 2020 -

Lexus of Pembroke Pines responded

Congratulations on your new vehicle! It is great to hear that you had such a seamless purchase experience at Lexus of Pembroke Pines. We are proud to have earned your support, and we hope to work with you again down the road!

November 04, 2020

Amazing experience from beginning to end! My husband and I came in to the dealership around 8:30pm, very close to closing time. We were greeted by Edgar Chaparro, who advised us he was assisting another cus More

by lilybellido_deluna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
Nov 04, 2020 -

Lexus of Pembroke Pines responded

Thank you for doing business with us at Lexus of Pembroke Pines! We want guests to be confident in their decisions and I am pleased to hear that Edgar walked you through the sales process. On behalf of everyone here, safe travels in your new vehicle!

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