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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,465 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,465 reviews

November 09, 2020

Excellent customer care super efficient service. Great communication with Wayne Fogle from Lexus Hollywood and Robert from Hollywood Toyota. Many Thanks for all your hard work! More

by muratvitale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Fogle
Nov 09, 2020 -

Lexus of Pembroke Pines responded

We are very glad to hear that you received excellent service from Wayne, Robert, and our Lexus of Pembroke Pines team. Thank you for trusting us with your business!

November 09, 2020

All went well. Carlos is a very attentive & conscientious employee. That’s all I can think of but this survey wants me to write more. More

by HARPERGOMEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Nov 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us, Harper! We appreciate your feedback and are very happy to hear that Carlos delivered such a fantastic service experience. Safe travels, and we hope to work with you again at Lexus of Pembroke Pines!

November 08, 2020

Carlos was great! It’s always easy to service our vehicles because loaners are usually always available. From start to finish, it’s always a smooth day More

by Alrightythen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one make us smile! We love to hear that Carlos made your service process simple and five-star worthy. Thank you for being a Lexus of Pembroke Pines customer!

November 08, 2020

Wonderful service by Sebastian Mejia in the service department, I will referred this dealer to all of my friends, great prices and customer service. Everybody at lexus of PEMBROKE pines More

by SEBASMEJIASAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Majerovicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Osiris Barcelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amed Rordiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastián Mejía , REINALDO ENRIQUE RIVERA RAMOS, Mohammed I Yousuff, Alex Guevara
Nov 09, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for stopping by to commend Sebastian and our Service Department! We are very glad to have you as a Lexus of Pembroke Pines customer and look forward to your next visit.

November 08, 2020

Service is always outstanding, service done in under 1 hour, very please with everyone, very helpful and courteous, car washed in a very short time, but the person bringing the car around was not wearing More

by LORIPEREZ727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Nov 11, 2020 -

Lexus of Pembroke Pines responded

Hi Lori - Thank you for writing us such an excellent review. I also appreciate you sharing these concerns as we are taking safety protocols very seriously. We look forward to serving you next time at Lexus of Pembroke Pines! Osiris Barcelo - Service Manager - (954) 443-2361

November 08, 2020

My service advisor Jeremy is a excellent advisor. He goes above and beyond for his customers. I am very happy with his service..I will continue to do business with Lexus of Pembroke Pines and it’s due to the More

by Jacqueline.richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Lexus of Pembroke Pines responded

Jacqueline - it was so kind of you to post about your experience with Jeremy. We're proud to have earned your business at Lexus of Pembroke Pines and we look forward to working with you next time!

November 08, 2020

Excellent service! Melissa Ho was a very good advisor.I dropped off my car in the morning and it was ready for pick up in the afternoon. My car was spotless and interior was well taken care of. More

by Katamoreh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Nov 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review Lexus of Pembroke Pines. We're grateful for your confidence in us to get the job done and we're glad to hear that Melissa impressed you with her services!

November 08, 2020

As always, I had a very pleasurable service experience. Jeremy was very attentive and helpful and made me feel more comfortable spending my money there. He is a valuable asset to your service department. More

by Daveyr173
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Lexus of Pembroke Pines responded

Thank you, Dave, for stopping by to review Lexus of Pembroke Pines! We're thrilled to hear that Jeremy was such a pleasure to work with during your service visit and we look forward to taking care of you next time!

November 08, 2020

Service adviser very polite. He found out my car had a recall and repair was done at the same day. He said the work that needed to be performed would take 4 hours. It took 8 to repair the problem. Car loa More

by Antônio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Antônio - we would never want to cause an inconvenience and I sincerely apologize if your visit took longer than anticipated. It is our goal to prove first-class service and I will be sure to discuss your concerns with my team so we can provide a better experience in the future. If you would like to speak with us directly, please don't hesitate to call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 08, 2020

I have been a Lexus of Pembroke Pines loyal customer for over 15 years. Their service department does some great work. Service Adviser Jose Amaro is absolutely the best!!! More

by Mad4745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Nov 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to Lexus of Pembroke Pines! It is fantastic to hear that Jose consistently impresses you by providing great service. We look forward to taking care of you next time!

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