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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,466 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,466 reviews

November 12, 2020

The service at the Collision Department was excellent. From the moment that I got there,, the staff was courteous and helpful. I was kept up to date on what was happening daily. From the moment the parts More

by sjoachim1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can’t remember the young lady name
Nov 13, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback! It was our pleasure to make your service experience exceptionally communicative and considerate. Thank you for letting the team here at Lexus of Pembroke Pines take care of you and your vehicle!

November 12, 2020

Jeremy, my service manager is the greatest. He is fast, service is quick, and he is always so nice to me and friendly.. even my car was washed and cleaned. More

by abagnosm123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback! It's wonderful to hear that Jeremy made sure you and your vehicle were taken care of. Thank you for trusting Lexus of Pembroke Pines with your service needs!

November 12, 2020

Un excelente servicio de parte de la señora financista,,YAHAIRA,,muy atenta ,muy profesional,excelente calidad humana al servicio al cliente.tiene un don profesional. More

by qcd841carlos gomez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yahaira,departamento de finanzas,muy excelente servicio y atención.
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Gracias por compartir su experiencia, Carlos! Estamos muy orgullosos de nuestro equipo, y las palabras acerca de Yahaira nos hacen sonreír. Apreciamos su apoyo y esperamos trabajar con usted en Lexus of Pembroke Pines la próxima vez!

November 12, 2020

Muy amables dispuestos a conseguir los q el cliente quiere, cliente satisfecha, gracias a Gaetano, Alex y a carlos por su atención y su servicio, proceso rápido. More

by Caro1229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex y carlos
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Gracias por la reseña positiva acerca de Gaetano, Alex y Carlos! Apreciamos su apoyo y estamos muy felices que tuvo una experiencia tan excelente. Esperamos volver a verle en Lexus of Pembroke Pines!

November 11, 2020

He's a dealer who has the best customer services. I have bought cars in other dealer but in this one I am satisfied. Thank you More

by Morales567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gema Urbina
Nov 11, 2020 -

Lexus of Pembroke Pines responded

We're so proud to have earned your confidence! Thanks for choosing Lexus of Pembroke Pines, and enjoy your new car!

Nov 11, 2020 -

Morales567 responded

Thank you so much

November 11, 2020

Kind, Professional and Knowledgeable. The Lexus team Kind, Professional and Knowledgeable. The Lexus team made my car buying experience hassle and stress free. I had a great experience with both Lexus More

by MarZiemann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Agent: Rod Fuller
Nov 11, 2020 -

Lexus of Pembroke Pines responded

Feedback like this makes our day and we appreciate you taking the time to share! At Lexus of Pembroke Pines, it is our goal to provide guests with a seamless and enjoyable car buying experience and I am thrilled that came through to you. We wish you safe travels!

November 11, 2020

Typical dealer, they sold me a car with a bad alignment, took it to them to fix it and they said they can't cause I need to buy new tires from them. More

by Ragesolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Lexus of Pembroke Pines responded

I assure you that it is never our intention to mislead our customers here, and I would be more than willing to speak with you directly to see what more we can do to assist you regarding our alignment. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 11, 2020

The service advisor who was given my car was wonderful. His name is John Steigle. He was courteous, and got the job done efficiently and with class. And I was pleased to be able to have them pick up my ca More

by KOPENHAVENF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Nov 11, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for a better review! It makes our day to hear that John and the rest of our team went above and beyond to deliver a safe, friendly, professional experience. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

November 11, 2020

I love coming to this Lexus dealer! The people are great ! Very nice. !!!!!! The service dept was awesome and the also the sales dept. customer advice department was wonderful as well More

by perfectdiamond70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS, Mohammed I Yousuff
Nov 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Lexus of Pembroke Pines! We're glad to hear that both our sales and service team have impressed you and we look forward to taking care of you during your next visit!

November 11, 2020

My advisor Mr. Carlos Perez has provided me an excellent service which resolved all the technical problems of my car in a timely manner. I have enjoyed the entire experience at the dealership. More

by XIANMING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Nov 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your vehicle. At Lexus of Pembroke Pines, our team is committed to providing great service for guests and I am glad to see that Carlos took care of your concerns. We're grateful for your confidence in us and we wish you safe travels until your next visit!

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