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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,467 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,467 reviews

November 12, 2020

Nick Enzy is the best, he provided me with outstanding service. Other folks are not friendly. Perhaps they were having a bad day. I have been a customer to this office for 17 years. Boris financial Rep no More

by L.BUDHNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share this feedback. We are very grateful for your longtime support and I apologize that you didn't receive friendly service from our entire team. I appreciate you sharing this feedback so that I can address it with the right people. Please give me a call if there is anything else I can do to assist you. Thank you, Maggie Marinova - Client Relations Manager - 954-945-9239

November 12, 2020

Excelente service, outstanding Andre is amazing, he is always available to answer any questions I may have. He is knowledgeable and he is ready to help. More

by IVANNIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to post about your recent visit to Lexus of Pembroke Pines! We're thrilled to hear that Andre is always such a pleasure to work with during your service visits. It's a privilege to have earned your business and we look forward to taking care of you next time!

November 12, 2020

Great service. Jeremy was off and Isidro helped us with the coordination. Thanks for taking the time Isidro and for all your help and keeping us informed of the car status. More

by VARAVELO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for stopping by to commend Isidro and our Lexus of Pembroke Pines team! We are delighted to hear that your recent visit with us was such a success. Hope to see you next time!

November 12, 2020

Lexus of Pembroke Pines makes leasing a new car so easy. Irv Smith is hands down the best salesman to work with-he answers every question and truly takes the time to understand what the shopper is looking More

by Edug8r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irv Smith
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad you enjoyed working with Irv here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. Safe driving in your new vehicle!

November 12, 2020

Jose was helpful courteous and very efficient and knowledgeable. He had all the information on my car readily available and described to me what needed to be done and what my options were. More

by chofistrofis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José Amaro
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Your feedback means so much to us and we appreciate you taking the time to share! We will be sure to share your feedback with Jose and the rest of our team. Thank you for trusting Lexus of Pembroke Pines with your business!

November 12, 2020

Very expensive!!! Labor was worth 3 times the price of the auto part that had to be replaced. Also, there was a fee for using_equipment_was_that_part_of_the__labor?_i_had_no_explanation. More

by Leo10star
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Lexus of Pembroke Pines responded

I apologize if we were at all unclear about our prices. Would you please call me when you have a free moment? I think it would be best if we discuss this together, but I won't be able to find your contact information from this review. Thank you, Jose Camara- Service Manager - (954) 443-2331

November 12, 2020

I had a few issues with my Lexus. The service department did great. Overall I’m giving them 5 stars. Happy customer will be back when ever I need service. More

by adelacarvajal17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for stopping by to review Lexus of Pembroke Pines! We're thrilled to hear that our team continues to provide you with great service and we look forward to working with you next time!

November 12, 2020

Great quick service. Andre had all of my information ready to go when I pulled up. Great friendly guy. He makes coming in for Service a breeze. More

by DanaJohnson83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Nov 12, 2020 -

Lexus of Pembroke Pines responded

We're thrilled to hear that Andre went above and beyond to take great care of you and your vehicle, Dana! Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

November 12, 2020

This is a great dealership. The worker are friendly. The environment is clean. Every time I go you get the same great service. I would recommend. More

by DJWILLIAMS516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for the five-star review! It is wonderful to hear that you are so confident in the Lexus of Pembroke Pines team. Safe travels, and we hope to work with you again down the road!

November 12, 2020

Had a good experience, The one problem that happened was the car I chose got sold. It was handled well by the salesman and management though More

by Mary griffin
Recommend Dealer
Yes
Employees Worked With
Andre Armani
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Ensey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Lexus of Pembroke Pines responded

Mary - it's our goal to find the best option for guests and I am sorry to hear that the vehicle you were interested in was sold. I am glad to hear that our team promptly took care of this situation for you. If I can assist you further, please reach out. Lynn Gonzales - Customer Relations Manager - 954-945-8581

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