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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,478 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,478 reviews

November 21, 2020

Had a great experience thanks to Rod Fuller. I did not have an appointment but had an emergency. He made sure I was ok and had my issue fixed. More

by ERNA01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Fuller
Nov 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines and for giving a shout out to Rod! We're thrilled to hear that he took care of you as it is our goal to accommodate customers.

November 21, 2020

My advisor Melissa Ho is very professional and thoughtful She was able to have my car returned the same day Also Driver was very thoughtful & professional More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho Service advisor and Driver for car pickup & delivery
Nov 24, 2020 -

Lexus of Pembroke Pines responded

Thank you, Janet, for leaving Lexus of Pembroke Pines a review! It is fantastic to hear that Melissa was so helpful throughout the process. We look forward to working with you during your vehicle's next service visit!

November 21, 2020

They were very busy however still managed to finish service on our car before the time they told us. Also our appt was at 12:00 and they were able to service it upon our arrival before the scheduled ti More

by LORILEEBEACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian serviced our car.
Nov 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We strive for efficient service here, and it means a lot to know that we made it happen for you. If you ever need anything else, don't hesitate to come back and see us again at Lexus of Pembroke Pines!

November 20, 2020

Thanks to salesman Mario Padron at Pembroke pines lexus, I was able to get a brand new 2021 lexus rx 350. He was very efficient and straight to the point. He made things very easy for us and everything was More

by Angelica Bueno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario F Padron
Nov 20, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one always make us smile, Angelica! It's wonderful to hear that Mario made your car-buying experience so straightforward and rewarding. Thank you for choosing Lexus of Pembroke Pines, and enjoy your new 2021 Lexus RX 350!

November 20, 2020

This is not the first time with Lexus at PP. This is my 6 vehicle and I have always have had good experience with this dealership More

by Ilianasalum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your repeat business! It really means a lot to hear that you receive excellent service from our team at every visit. Have a happy weekend! - Lexus of Pembroke Pines team

November 20, 2020

This is our 3rd Lexus that we bought from Lexus of Pembroke Pines. The salesman was a pleasure to deal with. Felt he was very honest with us. More

by nabec
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to Lexus of Pembroke Pines, and congratulations on your new vehicle! It is great to hear that you had such a seamless purchase experience working with the team. We appreciate your business and are wishing you many safe and happy miles!

November 20, 2020

Good service. Attentive. Service Representative is always respectful, available and professional. I was able to use my insurance and pay a copay fee. Car was also washed. More

by Aixaangeles
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Lexus of Pembroke Pines responded

There are so many compliments in your review which we just love! Thank you so much for sharing this feedback so that others will know what it's like to be a guest at Lexus of Pembroke Pines. We look forward to your next visit with us.

November 20, 2020

The Pembroke Pines Lexus dealership did a good job in sales and preparation of the vehicle. The salesman Mr. Louis was tenacious in trying to find me a car. His hard work paid off. More

by HALTHOR50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alain Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We strive to make the purchasing process seamless, and it is wonderful to hear that this was reflected during your time working with Alain. Congratulations on your new vehicle, and we hope to see you back at Lexus of Pembroke Pines for your first oil change!

November 20, 2020

I am usually very satisfied with Lexus of Pembroke Pines. This last time I took my car for an oil change and complimentary car wash. I was told that my car would be ready in about two hours. Not only wasn’t More

by ricardostephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Correa, Juan
Dec 04, 2020 -

Lexus of Pembroke Pines responded

This is a concerning review to read, and it certainly doesn't sound like the communicative and accommodating service we pride ourselves on here. I would be more than willing to speak with you directly about what happened and ensure that we address this with the appropriate people. Please don't hesitate to give me a call. Osiris Barcelo - Service Manager - (954) 443-2361

November 20, 2020

Michael Khalev (sales person) was passionate to find car of my dreams!!! For me Pembroke Pines was kinda far than North Miami Lexus. However all my friends told me Pembroke Pines Lexus more helpful and giv More

by Almajan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Lexus of Pembroke Pines responded

There is nothing we love more than hearing that our customers are finding their dream cars at Lexus of Pembroke Pines. Thank you so much for making the trip out to our dealership and for trusting us with this purchase. We are thrilled that you had such a positive experience working with Michael. Enjoy your new ride!

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