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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,470 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,470 reviews

December 01, 2020

My was brought in for a recall for two different items the rep that took care of me was courteous and professional he treated me like a twenty year customer. More

by Marcus Rolle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Haynes, Irv Smith
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Dec 02, 2020 -

Lexus of Pembroke Pines responded

Marcus - We are thrilled to hear that you received the professional service you deserve at Lexus of Pembroke Pines. Thank you so much for trusting us with your recall repairs! If any future issues arise, we will be here to help.

December 01, 2020

Yomar, the sales person was courteous and knowledgeable. They were willing to negotiate according to our budget. Place was clean and they were following Covid guidelines. More

by Leslywarthen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for posting about your experience with our Lexus of Pembroke Pines team! Customer safety and satisfaction remain our priorities and I am happy to hear that Yomar was so helpful throughout the sales process. We wish you safe travels in your new vehicle!

November 30, 2020

Had my oil changed 3 times since December 2019 and only once someone mentioned my Check Highlight System. $350 diagnostic is outrageous when I told them what I suspected the problem is and all my lights ar More

by Shon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2020 -

Lexus of Pembroke Pines responded

Shon - We are grateful for your repeat business and I'm sorry that you aren't completely satisfied with our service. If you have any questions about our prices or the work done on your vehicle, I would be glad to speak with you. Please consider giving me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 30, 2020

The service was very good at this location. I would recommend others for any needs they may have for their Lexus car truck or van More

by .
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa
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Nov 30, 2020 -

Lexus of Pembroke Pines responded

Thank you for the five-star review! It is fantastic to hear that you are so confident in the Lexus of Pembroke Pines service team to get the job done. We appreciate your support and hope to work with you again down the road!

November 30, 2020

I have never had such a wonderful service in a dealership. Rod and Richard went above and beyond to help me with all my questions and issues in my new RC350. Defenetly a 5 start experience More

by ANAG2604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ROD FULLER
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Dec 01, 2020 -

Lexus of Pembroke Pines responded

For you to say that Rod and Richard went "above and beyond" to assist you really means a lot. Thank you so much for the rave review! If there is anything further we can to do help, please let us know. - Lexus of Pembroke Pines team

November 29, 2020

This is my 4th Lexus but first time doing business with the pembroke pines location. I had a great experience! Great service and professional staff. More

by tal.merav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for being a loyal Lexus customer and allowing us the chance to earn your business! We are delighted to hear that you received professional service from our team. All of us here at Lexus of Pembroke Pines wish you safe driving in your new ride!

November 29, 2020

Everyone was very friendly and Richard was super helpful. Rohan sales manager was quite helpful also. I enjoyed the experience and will be a loyal customer More

by LUGGTOOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2020 -

Lexus of Pembroke Pines responded

It's great to hear that our team provided helpful service which earned your business. Thank you so much for joining the Lexus of Pembroke Pines family! We can't wait to work with you again in the future.

November 29, 2020

Fast and easy! Nice sales clerk! Went in for an oil change and once I got the text that the car was ready it was fast getting my car. In the past it was a wait. Thanks for fixing that issue! More

by SLAM523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines to get the job done. Our team strives to deliver a seamless experience and I am glad that came through to you. We look forward to seeing you the next time you bring your vehicle in for an oil change!

November 29, 2020

Frank and Moez were the best . The team is professional and friendly . I highly recommend it. Frank went out of his ways to meet my request. More

by LexusLover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Guerrero
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Dec 01, 2020 -

Lexus of Pembroke Pines responded

It's wonderful to hear that Frank and Moez provided professional service which earned your five stars. Thank you so much for recommending us! We hope that your new vehicle is treating you well.

November 29, 2020

Excellent service. Very Friendly. Totally reliable. The use of a loaner car is a wonderful benefit. Thank you for making my experience easy and Fantastic! More

by Dianen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Report | Print
Nov 30, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback! It's always our pleasure to make your service visit convenient and stress-free. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

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