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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,454 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,454 reviews

December 03, 2020

Darren made my purchase very quick and easy. Found the car I was looking for and e-mailed me videos of the car- inside/out so I could make sure it was the color I wanted. Went to dealership and paperwork More

by SuziC
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We couldn't be more pleased to hear that Darren took good care of you here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. Enjoy your newly purchased vehicle!

December 03, 2020

Reggie was excellent. Issue is I was asked to sign a document stating I got a $1,000 rebate for my military son. All I received was $5 off my monthly payment for him being active military. That $180 off More

by RMCCAULEY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Woman that handled the finances was amazing and friendly , Reggie King
Dec 02, 2020 -

Lexus of Pembroke Pines responded

While I'm glad to hear that you enjoyed working with Reggie, I'm very sorry to see the rest of your feedback. We expect all of our guests to be treated with straightforward service. I would be glad to look into this for you, but I won't be able to find your contact information without a name. Would you please give me a call? Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

Dec 02, 2020 -

RMCCAULEY0 responded

I attempted to call and received a message that I called a number that does not have a voice mailbox set up. It's now 5 hours later and I have now called you 2 times and still all I'm getting is a message that the mailbox is not set up. You have my number on my file, so if you truly want to look into this matter and make it right I expect you to call me at this point. TY

Dec 03, 2020 -

Lexus of Pembroke Pines responded

I'm very sorry for the trouble you've had reaching me. I want to get in touch, but I will need a phone number. Would you either provide me with contact information or try to call me again today? Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

Dec 03, 2020 -

RMCCAULEY0 responded

I have called 3 more times now. This is ridiculous. Not wanting to put my number on a public forum but I guess I have no choice. took my number out as its obvious no one was going to be calling me!

December 03, 2020

Jaun kept me in touch during the entire process of my car. I would recommend anyone needing a great service person, they are in great hands. During the process they broke a my A/C vent , and Juan took More

by JACQUE_HUDSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan from service
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and we will be sure to let Juan know that you appreciate his help. We look forward to your next visit!

December 03, 2020

Excellent experience. Nick was very easy to work with. Love my new IS 350. This is my third lease and plan to continue with this dealership. More

by FHTDIANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Congratulations on your new Lexus IS 350! It is excellent to hear that Nick delivered such a fantastic purchase experience. We appreciate your loyalty to Lexus of Pembroke Pines and cannot wait to see you next time!

December 03, 2020

Staff and experience by the service center exceeded my expectations and sets the standard for quality. Was in and out of there as fast possible and Andre was transparent with me about what needed to be do More

by stevefoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Rust
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for the glowing review, Steve! It means a lot to hear that Andre and the team went above and beyond to deliver efficient service. We appreciate your support and hope to work with you again at Lexus of Pembroke Pines!

December 03, 2020

Raphael was very helpful, he addressed all of our questions and showed us all the features of the NX300. Pleasant experience and very helpful throughout the process. More

by NONE3
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Lexus of Pembroke Pines responded

Congratulations on your Lexus NX 300! We are delighted to hear that Raphael explained all the features of your new vehicle so that you can be confident behind the wheel. Thank you so much for your business!

December 03, 2020

Excellent service !! Otani took care about everything in the leasing of my 3rd lexus!! I love lexus styles and the quality of each car! Best dealer in town More

by HENDRINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Lexus of Pembroke Pines responded

We are so grateful for your stellar review! Your business is appreciated by our entire team here at Lexus of Pembroke Pines. Enjoy your new Lexus!

December 03, 2020

Great prices and excellent service. I was very pleased Great prices and excellent service. I was very pleased to buy a great car from this dealership. I am satisfied and highly recommend this place More

by Gennadii S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for a better endorsement! Thank you for your confidence in Lexus of Pembroke Pines, and congratulations on your new vehicle!

December 02, 2020

My service on Monday wast excellent and they ok so wash my car everything wast in one hour time . Thank you very much I bean whit this company for 26 year and the olwes trade me good thanks a lot ,. More

by MLADYINPINK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you in the Lexus of Pembroke Pines family! Thank you for trusting us with all your repair and maintenance needs over the years!

December 02, 2020

I brought my car in for the first service and asked for the replacement of a cap on a tire that had been missing since picking up the car. They put on a plastic cap as opposed to the metal caps on the othe More

by larry.berkman
Recommend Dealer
No
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Hi Larry - I'm so sorry that you weren't completely satisfied with your recent visit. It sounds like we made some mistakes and I can assure you that we also expect more from ourselves. I would appreciate the chance to make things right for you, so if you're willing to discuss this with me directly, would you please give me a call? Thank you, Jose Camara- Service Manager 954-443-2332

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