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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,454 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,455 reviews

December 04, 2020

My sales agent was more focus on his sale than my well being I got a car with less features than the one I returned and when I ask for the feature I need and said I was not happy he didn’t do any effort t More

by DAYENI25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irv Smith
Dec 22, 2020 -

Lexus of Pembroke Pines responded

It's disappointing to see this feedback as we strive to meet the needs of guests. I apologize for any frustrations that arose during the process and I will be sure to address these details with the right people. If you would like to speak with us further, please consider reaching out. Thanks, Lynn Gonzales - Customer Relations Manager - 954-945-8581

December 04, 2020

Very good service and attention from Alex, he gave me all the info, he made the transaction smooth and clear. I will recommend him 100% More

by JUAN63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Guevara
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad you enjoyed working with Alex here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. We hope to see you again sometime!

December 04, 2020

Excellent experience! Steve Pastukhov delivered my brand new Lexus RX350 2021 in less than 8 hours after I called to buy my vehicle! He drove all the way from Penbroke Pines to Boca Raton! Steve was wonderf More

by LOISRONIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Lexus of Pembroke Pines responded

Congratulations on your beautiful new 2021 Lexus RX 350! We love to hear that Steve provided professional and communicative service while keeping you safe throughout the process. Thank you for recommending Lexus of Pembroke Pines and rating us five stars. We hope to see you down the road!

December 03, 2020

Jeremy is excellent to work with and always goes above and beyond for the service on all three of our family Lexus vehicles. I truly enjoy working with him and being able to have an advocate for our car c More

by georgette.baeza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for posting about your 5-star experience. We strive to deliver exceptional service and I am thrilled to hear that Jeremy consistently hits the mark. It's a pleasure to have earned your business at Lexus of Pembroke Pines and we look forward to taking care of you next time!

December 03, 2020

Excellent service and super friendly. I will be referring my friends and family to you Thanks for my brand new Lexus, I love it Sammy! More

by MAMOUNE01
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Lexus of Pembroke Pines responded

We're so proud to have earned your endorsement! It's wonderful to hear that Sammy made your car-buying experience so special. Welcome to the Lexus of Pembroke Pines family, and congratulations on your new car!

December 03, 2020

Excellent customer service since we arrived, everyone knows theirs job and they did it in a very professional way, they also were honest with us. More

by Amparo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa, Jean Carlo Correa
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. We're known for our 5-star service and I am glad that came through to you!

December 03, 2020

My service advisor, Jose, is absolutely amazing. He is super efficient, knowledgeable and attentive. He makes the whole experience pleasurable. I would definitely return for more service in the future. More

by J.SANTOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Dec 03, 2020 -

Lexus of Pembroke Pines responded

It was so kind of you to share your positive feedback regarding our team member Jose. Here at Lexus of Pembroke Pines, we are committed to providing excellent service and it's great that came through to you. We look forward to working with you next time!

December 03, 2020

Great service, Mike Banko got me in and out on my new 2021 Lexus , very happy with his help and great customer service, happy holidays More

by DAVIDCGF1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in the Lexus of Pembroke Pines team, David! We appreciate your support and are thrilled to hear that you are so satisfied with your new vehicle. We hope to see you again down the road!

December 03, 2020

Sebastian is very professional and pleasant to work with. John was previously my advisor and I miss him but am happy with Sebastian as his replacement. More

by SharonD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Dec 04, 2020 -

Lexus of Pembroke Pines responded

Sharon, it is great to hear that you appreciated the help of Sebastian and had a positive experience here at Lexus of Pembroke Pines. Thanks so much for your business and your review!

December 03, 2020

My car was at the service department for over a week to replace a part. Then when I got there yesterday nothing was done. I More

by mptonyarnp
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan (it wasn’t his fault. I guess he forgot
Dec 28, 2020 -

Lexus of Pembroke Pines responded

This is a disappointing review to read, and this certainly doesn't sound like the efficient and communicative service we pride ourselves on here. I would be more than willing to speak with you directly about your concerns and see what we can do to make this right. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

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