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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,470 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,470 reviews

December 09, 2020

The service is always great. My only complaint is that they don’t do a very good job cleaning the car. I know it’s complimentary but it should be better. More

by CONDESR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irv Smith
Dec 16, 2020 -

Lexus of Pembroke Pines responded

We value your business and your feedback, so I'm proud to hear that you always enjoy having your car serviced with us, and I'd like to thank you for bringing this issue to my attention. I will be sure to address your concerns with the team as we work toward improving the customer experience. If there's ever anything else I can help you with, please don't hesitate to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 09, 2020

I love Lexus of Pembroke Pines. I will never take my car to anyone other than the best service adviser they have, John Stiegele and his awesome crew. I Miss the car washes thou. I use to go get my nails do More

by venus25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Stiegele
Dec 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are thrilled to hear that you are so confident in John and the team to get the job done. We appreciate your feedback and are looking forward to working with you again at Lexus of Pembroke Pines!

December 09, 2020

Excelente atención y servicios siempre los recomiendo tanto como a nuevos y usados los chicos de Finaciamiento dan la milla extra junto a sus gerentes y vendedores More

by Sammyvalde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Majerovicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Lexus of Pembroke Pines responded

Sammy - Gracias por compartir su experiencia en Lexus of Pembroke Pines! Sus palabras amables acerca de nuestro equipo nos hacen sonreír y es fantástico que ellos le ayudó encontrar el vehículo perfecto. Felicidades y esperamos volver a verle en el futuro!

December 09, 2020

Hello. I was very pleased with my experience at Lexus Of PEMBROKE PINES. My service advisor was JUAN CORREA and he was very nice, helpful and interested in truly helping me. VERY GOOD REVIEW FROM ME More

by JPERDOMO123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JUAN CORREA
Dec 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for posting about your five-star experience with Juan at Lexus of Pembroke Pines. We are committed to meeting the needs of guests and it is fantastic to hear that came through to you!

December 09, 2020

Excellent service. The advisor was aware of the service that I needed and was able to offer a reasonable price for the things that I need done. More

by HWMCL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
Dec 10, 2020 -

Lexus of Pembroke Pines responded

Your feedback means so much to us and we appreciate you taking the time to share. Thanks for trusting Lexus of Pembroke Pines with your business!

December 09, 2020

My time at Pembroke lexus was very enjoyable. Sales person and assistant were helpful and answered all questions and concerns. I would highly recommend them. More

by Allirohoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Dec 10, 2020 -

Lexus of Pembroke Pines responded

Hi Alli - Thank you so much for your recommendation! We are delighted to hear that you enjoyed working with us as much as we enjoyed working with you. Safe travels from the Lexus of Pembroke Pines team!

December 09, 2020

Great service! They serviced my car quick, I drive a lease so Lexus is good at taking care of everything and informing me if anything needs to be changed or replaced More

by NATACIAHENRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
Dec 09, 2020 -

Lexus of Pembroke Pines responded

We are delighted to hear such positive feedback from you! Thank you for your business and the great review of Lexus of Pembroke Pines!

December 08, 2020

Very professional dealership with great customer service. Sales department is amazing and attentive. Makes the process of buying a car quick with clear communication. 100% recommended!! More

by krn517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for recommending Lexus of Pembroke Pines! We are thrilled to hear that your car-buying process was quick and straightforward. Safe travels and we hope for the opportunity to work together in the future!

December 08, 2020

This is my second lease vehicle, what a disappointment, never again with Lexus, No customer service, no reason to swallow the bill so customers can return. All I was told not our fault not your fault, an a More

by joypride14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose
Dec 28, 2020 -

Lexus of Pembroke Pines responded

I'm sorry to hear that you are frustrated. We do strive for accommodating service here, and I would be more than willing to speak with you further about what happened with your vehicle to see what more we can do for you. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 08, 2020

Me encanta ir a hacerle servicio a mi Lexus. Son todos muy amables, el servicio es rapido y muy organizado. Gracias por la atencion que brindan. More

by PRISCILA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Lexus of Pembroke Pines responded

Hola Priscila - Gracias por la reseña y por su confianza en el equipo de Lexus of Pembroke Pines! Apreciamos su negocio y esperamos trabajar con usted en el futuro. Le deseamos muchas millas felices en su vehículo!

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