Back

Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,470 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
Contact Dealership

16150 Pines Boulevard

Pembroke Pines, FL

33027

Directions

By Type

Showing 16,471 reviews

December 10, 2020

Everything is perfect Jeromy is the best Always takes care of car need. Professional. And always delivers as promised. I used other service advisers. But Jeromy is the best More

by dmg043
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing us and for giving a shout out to Jeromy. We are proud to have earned your continued support at Lexus of Pembroke Pines!

December 10, 2020

They make life easier at Pines Lexus and this is why i continue to take my car there because the service you get is immaculate More

by KADAMS654712
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Dec 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your vehicle. We are proud to have earned your loyalty to Lexus of Pembroke Pines!

December 10, 2020

Jeremy, my service advisor, was excellent. Went above and beyond and was always available to discuss any issues, still working with to resolve some issues and he has been nothing but supportive. More

by K
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are very proud to have Jeremy on our team and happy to hear that he has delivered such excellent service. We appreciate your willingness to work with us to resolve any issues with your vehicle and are wishing you many safe and happy miles! - The Lexus of Pembroke Pines team

December 10, 2020

As always very professional, fast service. This time our As always very professional, fast service. This time our car had a couple of recalls and our service advisor took care of it and car was done before More

by GODFATHER051505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we look forward to your next visit!

December 10, 2020

This is my second time getting a Lexus at this dealership and my expectations are always met. Overall great experience. I went in with a budget and my sales rep made it happen. Mario was very helpful and kno More

by Acobas17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario F Padron
Dec 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to Lexus of Pembroke Pines! We appreciate your business and are happy to hear that Mario delivered such an excellent purchase experience. Congratulations on your new vehicle, and we hope to work with you again down the road!

December 10, 2020

What a terrible experience. Told me come see a specific $70K car and I get here and don’t have it. It’s a terrible sales tactic and very unprofessional. What a way to disrespect a long term Lexus owner. Wo More

by ajaru86
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Erik Estrella
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Lexus of Pembroke Pines responded

I'm so sorry to hear that you had a disappointing visit with us. We don't run our business to mislead guests and would never want you to feel disrespected. I would be glad to speak with you about this further, unfortunately, I won't be able to find your contact information from this review. Please call me when you have a free moment. Thank you, Vladimir Keslin - General Manager - (954) 280-0679

December 10, 2020

Everyone was helpful and pleasant. They worked together to make sure that the transaction was processed smoothly. They asked if I needed anything while I waited and gave me all the info I requested. They More

by Emalabuyoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Menendez
Dec 11, 2020 -

Lexus of Pembroke Pines responded

Welcome to the Lexus of Pembroke Pines family! We are very happy to hear that your car-buying process went smoothly and that you got a great deal. Thank you very much for your business and kind review.

December 09, 2020

Have you ever dreaded buying a new car? My experience was the opposite. I never went to the dealership. I did everything by phone and the car was delivered to my door. Ronald Hechtor tutored me right in More

by ILENE.BETH
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad you had a great experience working with our team at Lexus of Pembroke Pines, and we will be sure to let Ronald know that you appreciate his help. We are grateful for your returning business, and we look forward to your next visit!

December 09, 2020

My advisor Juan provided quick service even on a Saturday morning. I was there for routine maintenance when it was determined there was a recall on a part. I was provided a loaner and was soon on my way. More

by ljmorejon1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correrá
Dec 09, 2020 -

Lexus of Pembroke Pines responded

We're proud to have made your service experience so efficient and convenient! It's wonderful to hear that Juan took such good care of your and your vehicle. Thank you for trusting Lexus of Pembroke Pines with all your repair and maintenance needs!

December 09, 2020

I went to you last month and you guys changed my front wind shield and since the my auto sensors for the wipers are not working and I reached out to you and haven’t gotten a reply back More

by Moe
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Lexus of Pembroke Pines responded

Moe - we're known for our precise service and prompt communication so it was disappointing to see this feedback. I am sorry to hear that you are frustrated and I'd like to step in here to try to take care of your concerns. Without your last name, I won't be able to get in touch so please consider giving me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

...
1341
...