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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,478 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,478 reviews

December 13, 2020

My experience was very positive for the most part everyone was friendly and helpful. It did take a little longer about 6 hours. But other than it was ok. More

by darosm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Marsala, REINALDO ENRIQUE RIVERA RAMOS
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Dec 14, 2020 -

Lexus of Pembroke Pines responded

Thank you for your patience and feedback. We appreciate you trusting us with your vehicle and are glad that our team could assist you! Hope to see you next time at Lexus of Pembroke Pines.

December 13, 2020

Efficient service. Jose my advisor is professional courteous and lots of experience. No gimmicks. Need to clarify where to return loaner car. Cars a clean More

by YPKATO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Amaro
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Dec 14, 2020 -

Lexus of Pembroke Pines responded

We appreciate this feedback and will keep it in mind moving forward. Thank you so much for the kind words about Jose! We look forward to assisting you next time at Lexus of Pembroke Pines.

December 13, 2020

Excellent service this time around. Service tech kept me informed regarding the needs of my car and it was ready in a very short time. I was also offered a loaner immediately but I don’t need it. More

by MAXINEDALEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. We strive to provide great service as customer satisfaction is our goal. I am glad to hear that our team took care of you and we look forward to seeing you the next time you bring your vehicle in!

December 13, 2020

The advisor assigned was on lunch for my visit, but I was helped by another gentleman and he was really friendly and helpful. Great guy! More

by sommer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
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Dec 14, 2020 -

Lexus of Pembroke Pines responded

We really appreciate you taking the time to leave Lexus of Pembroke Pines this awesome review, thank you!

December 13, 2020

Yucel Genc does a great job. He is a gentleman. He is patient and does his best to put a deal together that keeps both sides happy. More

by salern0628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yucel Genc, Brandon Budhai
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Dec 14, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for choosing Lexus of Pembroke Pines! We are delighted to hear that Yucel helped you drive home a happy customer. Enjoy your new ride!

December 13, 2020

Reggie is always top notch. We truly love working with him and are dedicated for the life of our Lexus and hopefully more in the future. More

by Kelley Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Llorens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reggie King
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Dec 14, 2020 -

Lexus of Pembroke Pines responded

Thank you, Kelley, for leaving Lexus of Pembroke Pines a five-star review! We're thrilled to hear that Reggie has always been such a pleasure to work with and we look forward to seeing you next time.

December 13, 2020

My Service Advisor Juan is the best! He gave me hope again that I should stay with Lexus of Pembroke Pines. Give him a raise. More

by IMPEXMSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa
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Dec 14, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback. For you to say that Juan is the best service advisor you've worked with truly made our day! We look forward to seeing you next time.

December 13, 2020

Our first visit there for service was amazing and what we expected based on Lexus' reputation. This past visit was a mess. No communication and it took way too long. At the end of the day the work got done, More

by Tkavan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gustavo Palacio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2020 -

Lexus of Pembroke Pines responded

This is a disappointing review to read, and it doesn't sound like the exceptional service we pride ourselves on here. I would be more than willing to speak with you directly and see what we can do to earn back the reputation we earned during your first visit. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 13, 2020

I nominate Carlos Perez as the employee of the year. His attention to detail and commitment to delivering quality of service is exemplary. He has been my advisor for years. More

by Peperoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2020 -

Lexus of Pembroke Pines responded

Thank you for your glowing recommendation of Carlos! You are exactly right - he has a passion for assisting clients and is packed with knowledge. Thanks for continuing to trust our team. - Your friends at Lexus of Pembroke Pines!

December 12, 2020

Khalid made the process very easy for me. This is my first purchase with him but the third for my husband. Will use him again in the future. More

by BGIRLDOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are proud that we earned your business here at Lexus of Pembroke Pines, and we will be sure to let Khalid know that you appreciate his help. We look forward to your next visit!

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