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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,493 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,493 reviews

December 29, 2020

Michelle was incredible she was able to work out a deal with my trade-in. She organize for me to meet with Daniel and take care of all the paperwork made it seamless very easy it was quick in and out and I More

by RICK@HEAR-TONE.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
Dec 30, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Michelle and Daniel provided the exemplary service we pride ourselves on here at Lexus of Pembroke Pines, and we will be sure to let them know that you appreciate their help. Enjoy your new car!

December 29, 2020

Problem-car slightly veer/lean to rightAppt-0730 AM, Problem-car slightly veer/lean to right Appt-0730 AM, arrived 7:10 AM Labor-align/bal/nitro Credit card paid receipt 11:05 AM Very long wait. They More

by JCOBARRUBIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Jan 05, 2021 -

Lexus of Pembroke Pines responded

I'm very sorry that your visit ran longer than anticipated. We want to make the service process seamless, and I appreciate you bringing this to my attention. Unfortunately, there have been some delays due to our dedication to following the CDC guidelines regarding COVID-19. We do still strive for efficient service, and I will be sure to share this with my team so we can improve going forward. If there is anything further you would like to discuss, please reach out to me directly. Thank you for your feedback. Osiris Barcelo - Service Manager - (954) 443-2332

December 29, 2020

Carlos always provides excellent service when servicing my car. I only schedule an appointment when he is there because I never leave disappointed. I’ve had other service advisors since 2014 and have left More

by Fmartin5235
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos the mechanic
Dec 30, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! Carlos is an excellent member of our team at Lexus of Pembroke Pines, and we couldn't be happier to hear that he has provided the excellent service we pride ourselves on here. We will be sure to let him know that you appreciate his help, and we look forward to our next opportunity to impress you!

December 29, 2020

Had a nice experience with Fred. He took his time showing me around. Had the car washed and ready when it was time for me to go. More

by WALL3972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that Fred delivered such a fantastic experience. Drive safely, and we hope to work with you again at Lexus of Pembroke Pines!

December 29, 2020

I have been dealing regularly with Lexus of Pembroke Pines since 2007 and have been consistently satisfied with the professionalism and courtesy shown by all staff in the Sales and Service areas. I do More

by DNP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Dahir
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lynn Gonzales
Dec 29, 2020 -

Lexus of Pembroke Pines responded

We can't thank you enough for your many years of business! We appreciate your feedback and are very glad that you can depend on our team for professional service, every time. Hope to see you at your next visit to Lexus of Pembroke Pines!

December 28, 2020

Thank you to AndreGreat professional conduct, timely Thank you to Andre Great professional conduct, timely manner was foremost and much care and concern towards client Thank you for taking good care of More

by mirmckenzie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Thank you for your kind feedback about Andre and your confidence in Lexus of Pembroke Pines. We are thankful to have you as a customer and hope to assist you again in the future!

December 28, 2020

La atención del personal de ventas muy apropiada, me dio la facilidad de ajustarme al presupuesto que tenía en mente, es bueno saber qué hay gente responsable en el mercado automotriz More

by Juan machado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Juan - Muchísimas gracias por la reseña! Estamos muy orgullosos de nuestro equipo y nos da mucho gusto oír que tuvo una experiencia de compra tan excelente. Felicidades por su vehículo nuevo y esperamos trabajar con usted en Lexus of Pembroke Pines en el futuro!

December 28, 2020

Excellent customer service. Representative was professional in all areas.Very patient and friendly. Professional dress code.He was very calm and easy to work with.Will definitely recommend my frie More

by millibernard3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie King
Dec 28, 2020 -

Lexus of Pembroke Pines responded

It means a lot to hear that Reggie earned your recommendation. Thank you so much for choosing Lexus of Pembroke Pines for your new vehicle! We wish you safe driving and hope to see you down the road.

December 28, 2020

Very efficient, helpful and polite staff. Always available to answer any questions. Explanations or answers that are given, you can understand easily. I would recommend. More

by getemkc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business! We look forward to taking care of you next time!

December 27, 2020

Jose Amaro showed excellent costumer service to me and my family he spoke clear fluent English and was able to swiftly service our lexus with no further delay We are proud to have him as our service,advisor More

by Carlos Pineda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Thank you, Carlos, for leaving us a review! We're grateful for your confidence in Lexus of Pembroke Pines and we're glad to see that Jose was so helpful!

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