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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,513 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,513 reviews

January 02, 2021

Bought my first car in 1965 by far the BEST DEALER in DADE and BROWARD counties YOU DONT 25 WORDS TO SAY GREATEST DEALER AND SALESPERSON MICHELE ALTER More

by NTC
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DANIEL VARELA
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Jan 05, 2021 -

Lexus of Pembroke Pines responded

Thank you for the glowing review! We are honored to have you as a Lexus of Pembroke Pines customer and appreciate your feedback.

January 02, 2021

Very poor customer relationship. I sat in the lobby for more than 2 hours and had to leave without speaking to someone about my car. More

by Audrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
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Jan 18, 2021 -

Lexus of Pembroke Pines responded

Audrey - customer satisfaction is a high priority here so I am surprised to see this feedback. I sincerely apologize if we left the wrong impression and I'd like to step in here to discuss any outstanding concerns regarding your vehicle. Without a last name, I won't be able to get in touch so please consider calling me directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 01, 2021

Jeremy was very professional and courteous, very respectful of my time. Made servicing my Lexus seamless process. Kept me informed if there were any issues. More

by JERMAINE
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
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Jan 04, 2021 -

Lexus of Pembroke Pines responded

Jermaine, we are proud to have earned your business and five stars! Thank you for your kind feedback about Jeremy and the team. We are grateful to have you as a Lexus of Pembroke Pines customer!

January 01, 2021

Richard Monavis offered an exemplary experience! His expertise and speed of service made the leasing experience so easy and welcoming. I will always give him my business. More

by RAKORACH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Richard provided the exceptional service we pride ourselves on here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your new ride!

January 01, 2021

Excellent client service from my service advisor Juan Correa. Very knowledgeable and courteous. Minimum waiting time, had a loaner ready and received a follow up call advising my vehicle was ready for p More

by PRISCO1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa
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Jan 04, 2021 -

Lexus of Pembroke Pines responded

It's great to hear that your recent service experience went smoothly. Thank you so much for giving a shout out to Juan and sharing such kind feedback! Our team at Lexus of Pembroke Pines is grateful to have you as a customer.

January 01, 2021

I was pretty much kept in the dark of the condition of my car and when it would be ready. 3 days of total frustration More

by JCALVEIRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Mankin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2021 -

Lexus of Pembroke Pines responded

This doesn't sound like the communicative and transparent service we strive for here, and I would be more than willing to speak with you directly about what happened with your vehicle. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 01, 2021

Happy with the fixing of my car it was in collision center. Everyone was friendly and a job of painting in my vehicle was real nice . More

by walters2727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
Brian Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and if you ever need anything else, don't hesitate to come back and see us again!

January 01, 2021

Rod and Aaron were very kind, friendly and expeditious. Very happy with how I was treated and the time frame given that I came on a busy day. My appointment was right on time and my loaner was ready as pro More

by Eflo319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Fuller
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Jan 04, 2021 -

Lexus of Pembroke Pines responded

"Kind, friendly and expeditious" are all words we love to see. Thank you so much for sharing this feedback about your experience working with Rod and Aaron! We hope that you enjoy your week. - Lexus of Pembroke Pines team

January 01, 2021

Look. I’m nobody special but I figure my time is as important as anyone else’s. I had an appointment but had to wait in line for all of the walk-ins. Either do away with appointments and make it first More

by mikeader
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Staff plenty friendly and apologetic
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Jan 05, 2021 -

Lexus of Pembroke Pines responded

I'm disappointed that you didn't have a better experience with us. We strive to provide timely service, and I apologize that you were kept waiting. I would love the opportunity to speak with you directly regarding the recall, but I am not able to locate your contact information. Please feel free to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 01, 2021

To buy a new car it was the best experience enjoy Patrick customer service he helped me choose my new car he took time to show me the new features on the car More

by BLANCHENESBITT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
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Jan 04, 2021 -

Lexus of Pembroke Pines responded

Congratulations on your new car! We are delighted that you enjoyed your buying experience working with Patrick and that he explained the features of your new ride so you can be confident out on the roads. Thank you for choosing Lexus of Pembroke Pines!

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