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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,547 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,547 reviews

January 07, 2021

Very helpful, kind and willing to take time to explain. Also great with taking time to relate and understand my situation. Will look forward continuing my service at Lexus More

by cavitekevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Jan 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to see you back at Lexus of Pembroke Pines next time!

January 07, 2021

First time with John as service advisor, he was great! Everyone was friendly and helpful. Items I mentioned were listed on the final invoice which helps me to see they were addressed. Love the loaner s More

by vanessa17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John he was great, thank you
Jan 07, 2021 -

Lexus of Pembroke Pines responded

Vanessa, we are thrilled that John provided you with a quality loaner and excellent service! Thank you for continuing to choose Lexus of Pembroke Pines, your business means a lot to us. We hope to have the opportunity to assist you again in the future!

January 07, 2021

Great experience!! It was my third Lexus! Best dealership to purchase. Top selling place & you will see why when you purchase here. I will definitely return to purchase again in the future!! Thank you! More

by Jnetstar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines and giving us such a high recommendation! We are happy we could help you find your perfect third Lexus and give you a five-star purchase experience. We wish you safe and happy travels in your new car!

Jan 07, 2021 -

Jnetstar responded

Thank you again!

January 07, 2021

Was a pleasant experience / with all COVID protocols make me feel save / Carlos make everything perfect and professional / I have two Lexus and there are Great cars More

by CLAUDIAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Jan 07, 2021 -

Lexus of Pembroke Pines responded

Claudia, we value the safety and satisfaction of our customers above all else, so we appreciate you mentioning how dedicated our team is to health protocols and excellent service. Thank you for taking the time to review us and highlight Carlos' great work. We hope to welcome you back to Lexus of Pembroke Pines in the future!

January 07, 2021

All was great, the service was excellent. Lexus service is always good. Thanks so much for all .I will continue choosing pembroke Pine dealer for long time More

by YANELAD649
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Lexus of Pembroke Pines responded

We appreciate your business and kind review! The team at Lexus of Pembroke Pines looks forward to seeing you again soon.

January 07, 2021

As a fifteen year customer of this dealer, I am highly satisfied with the service I have received. I would not go anywhere else. I’m never disappointed. Jeremy Rivera is outstanding! He makes you feel li More

by GARCIA00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Lexus of Pembroke Pines responded

This review makes our day! Thank you for your fifteen years of loyal business and your outstanding feedback. We are delighted to hear that Jeremy and the team make you feel like part of the Lexus of Pembroke Pines family. We look forward to seeing you next time!

January 07, 2021

Great service. The loaner car was greatly appreciated Everyone involved was pleasant. You can tell it’s a great place to work. I will recommend to friends. More

by BOBDAMPOLO
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and it means a lot to know that you will recommend us to others. If you ever need anything else, don't hesitate to come back and see us again!

January 07, 2021

This is the 2nd vehicle that I lease from this dealership. Otany Lantigua is polite and professional. He made the process smooth. I am extremely happy with the service provided. I will most defini More

by gmarin4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Otany took such good care of you here at Lexus of Pembroke Pines, and we will be sure to pass along your kind words. We are grateful for your returning business, and we look forward to your next visit!

January 06, 2021

Very disappointed with the BS of no longer being able to get a loaner car when getting your car service it should be included w/service! More

by m143b2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Lexus of Pembroke Pines responded

I understand your frustration and apologize for any inconvenience this may have caused you. Our team remains committed to delivering top-of-the-line service and, if we can assist you in any way, please feel free to reach out to me directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 06, 2021

The salesman was constantly getting interruptions The salesman was constantly getting interruptions either on his phone or just leaving us for a long time when we finally sat down at his desk. T More

by ftsfla
Recommend Dealer
No
Employees Worked With
Darren Lusane
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Lexus of Pembroke Pines responded

We pride ourselves on attentive, personalized service, so I am sorry to hear that we missed the mark on this occasion. I assure you that our team values your customer experience above all and I apologize if that was not reflected in the care you received. If there is anything I can do to help, or if you have any further questions or concerns, I would be more than happy to speak with you. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

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