Back

Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,470 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
Contact Dealership

16150 Pines Boulevard

Pembroke Pines, FL

33027

Directions

By Type

Showing 16,470 reviews

March 31, 2021

Excellent service; friendly; on time; gracious; exceptional! Jeremy is all of those things! Love my service advisor! He is awesome and I won’t go anywhere else! More

by HARVEY8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for your loyalty to Jeremy and Lexus of Pembroke Pines! It is gratifying to our team to know that you are always so well taken care of. See you next time!

March 31, 2021

Im very pleased with the service I received. The service advisor was very professional and helpful. All employees where pleasant and friendly from arrival to my departure. More

by reneguim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you here at Lexus of Pembroke Pines, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

March 31, 2021

Great customer service! Thanks so much Otany and Rohan got your assistance, expertise and professionalism! You made the transaction easier and smoother. Highly recommend all you guys! More

by Yoly B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Lexus of Pembroke Pines responded

Yoly, we are delighted that Otany and Rohan delivered such a smooth and seamless experience! Thank you for choosing Lexus of Pembroke Pines and recommending our work. Safe travels in your new car!

March 31, 2021

I went in yesterday with a trade in that was upside-down and I truly felt like they worked with me to bet me the best deal. Best car buying experience I have ever had. When home in my new NX 300 Lexus.... More

by Nancyponce
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jodi Robinson
Mar 31, 2021 -

Lexus of Pembroke Pines responded

Nancy, it makes our day to hear that our team gave you the best car-buying experience you have ever had! Thank you for choosing Lexus of Pembroke Pines and congratulations on your new Lexus NX 300!

March 30, 2021

Very good sales man, patients, polite and respectful, no more than four hours for our purchase, the auto was given to us clean and totally serviced. More

by Orlando Adan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge leon, Mario F Padron
Mar 30, 2021 -

Lexus of Pembroke Pines responded

Orlando - thank you for posting about your experience with our team. We're glad to hear that you are on the road in your new vehicle and on behalf of all of us at Lexus of Pembroke Pines, safe travels!

March 30, 2021

Felt rushed turning in my car.. was told I had bald tires when I don't. Picked up the car Sunday cashier was late.. my service person didn't print out my invoice so I don't know what was done tommy car till More

by RudySarantes
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Lexus of Pembroke Pines responded

This is a concerning review to read, and it certainly doesn't sound like the transparent and accommodating service we pride ourselves on here. I would be more than willing to speak with you directly about what happened and ensure we clear up any confusion. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 30, 2021

From the moment we got introduce, Carlo was on top of things, making sure we understood everything. It was a great experience and for sure we’ll be sending more people his way! More

by chriscarvajal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Lexus of Pembroke Pines responded

We are delighted to hear that Carlo took great care of you! Thank you for your business and your recommendation of Lexus of Pembroke Pines.

March 30, 2021

I called several times to get an update from my service advisor Jeffry regarding the status of my repair. He does not answer his phone and did not return any of my calls. I had to get a service manager i More

by HANDSOME
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jose ( manager)
Apr 14, 2021 -

Lexus of Pembroke Pines responded

We pride ourselves on attentive, communicative service, so it is disappointing to hear that we missed the mark this time. I will share this feedback with the team in order to ensure a more streamlined service process going forward. Your experience is important to us and if there is anything I can do to assist you please don't hesitate to reach out to me directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 30, 2021

Great experience. Excellent service and attention by Carlo Castillo and Valentina. Very happy with my new 2021 GX 460 😀. Will definitely recommend all my friends and family who may be looking for a new More

by JoseGX460
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valentina Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Lexus of Pembroke Pines responded

Congratulations on your new 2021 Lexus GX 460, Jose! It is great to hear that Carlo and Valentina took such stellar care of you during the purchase process. Thank you for giving Lexus of Pembroke Pines your business and recommendation!

March 30, 2021

My experience was professional, pleasant, and far exceeded my expectations. I highly reccomend Lexus of Pembroke Pines to any who needs their vehicle repaired. Thank you More

by Black Shamrock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Z. Green
Mar 31, 2021 -

Lexus of Pembroke Pines responded

It means a lot to hear that our team exceeded your expectations and earned your recommendation! Thank you from all of us at Lexus of Pembroke Pines and safe travels until we see you next.

...
1219
...