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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,470 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,470 reviews

April 02, 2021

My experience was very good. Melissa was pleasant and efficient and the employees in the Loner Car area were the same. Technically person is excellent! More

by RAFACZ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mellisa, technically assistant
Apr 02, 2021 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines! We are delighted to hear that Melissa's service stood out to you and we appreciate you sharing this feedback. Hope to see you next time!

April 02, 2021

From Richard on down my experience was top notch. Richard is an honest man no hidden figures. Valentina is a delight. I got the deal that I wanted! More

by rryan228
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yucel Genc
Apr 02, 2021 -

Lexus of Pembroke Pines responded

We're thrilled to hear that Richard and Valentina delivered such an exceptional car-buying experience! Welcome to the Lexus of Pembroke Pines family, and congratulations on your new vehicle!

April 02, 2021

I’m always pleased with my service at Lexus of Pembroke Pines. Efficient, courteous, and knowledgeable ... that’s always my experience. My service many, Jose Amaro, is top notch! 10/10 rating! More

by Mariek
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Apr 05, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Lexus of Pembroke Pines, and we will certainly let Jose know that you appreciate his help. We look forward to your next visit!

April 01, 2021

Thanks to Lexus of pembrook pines, Cesar Baez for Your help In finding my 2021 Lexus RX450hL, I highly recommend they goes above and beyond More

by THEPOLY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Baez, Jodi Robinson
Apr 01, 2021 -

Lexus of Pembroke Pines responded

Congratulations on your new 2021 Lexus RX 450h L! We are thrilled that Cesar went the extra mile to make you a happy customer. Thank you for choosing Lexus of Pembroke Pines!

April 01, 2021

I enjoy coming to Lexus to have my car serviced especially with Jeremy being my service advisor! He listens to all concerns and needs and always assured that my car is in great hands! More

by guerreroshelly44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Jeremy and the team! We appreciate your support here at Lexus of Pembroke Pines.

April 01, 2021

Salesman was excellent showed us everything about the vehicle so far I want back I learned about some of the items and they were very very attentive really appreciated it More

by MSCHWARTZ456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Lexus of Pembroke Pines responded

Congratulations on your new vehicle! It is our goal to make the purchasing process go smoothly, and it is wonderful to hear that this was reflected in your time working with our team. Drive safely, and we hope to see you back at Lexus of Pembroke Pines down the road!

April 01, 2021

Helped me get in and out as fast as possible when there was a long wait even with an appointment. Wish loaners were more accessible. More

by hb91288
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for this feedback. We strive to deliver a seamless and efficient service experience, and it is wonderful to hear that the team went the extra mile to assist you. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

April 01, 2021

Thank you Lorena Ortiz for your help . We love our car and the price you gave us our next purchase will be with you. thank you More

by GOPAUL123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorena Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Lexus of Pembroke Pines responded

We appreciate the great feedback! Hearing that you are so happy with your new vehicle made our day. Drive safely, and we are looking forward to seeing you again at Lexus of Pembroke Pines!

April 01, 2021

Overall great experience... the sale associate; however, was nice but not very friendly. He was all business and not very personable. Will definitely come back again. More

by bellyroo6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Hypolite
Apr 02, 2021 -

Lexus of Pembroke Pines responded

While I am happy that you were satisfied with your overall experience, it is disappointing to hear that you didn't receive the friendly, accommodating service we expect for our guests. I will address these concerns with the team and use this as a learning experience. If there is anything else I can do to assist you, please don't hesitate to give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

April 01, 2021

Great service, all of the employees at lexus of Pembroke pines are very professional has excellent knowledge of the products they are offering. Great jobs guys. Keep up the good work. More

by Bigzinc919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back next time!

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