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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,476 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,476 reviews

April 06, 2021

I always have a great experience with my service and receive my car back clean. The staff is on time and friendly always! Also easy to get a loaner when needed More

by KELI06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre and Eddie
Apr 06, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for your review! It makes our day to hear that you enjoy your visits with us at Lexus of Pembroke Pines and we really appreciate this feedback. See you next time!

April 06, 2021

Nick was super friendly and helpful in switching me into a new lease and helping me select a new car that I'm absolutely loving. More

by Chaim
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Lexus of Pembroke Pines responded

Chaim - Thank you for taking the time to review us, and shout out Nick! We appreciate your support and are happy to hear that you found the right vehicle. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

April 06, 2021

Mr. Isidro Garcia was SUPER helpful. I originally had an appointment with Jeff and was somehow overlooked. Mr. Garcia was apologetic and professional in making sure that my needs were met. More

by Camelia Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Apr 06, 2021 -

Lexus of Pembroke Pines responded

Camelia, we apologize for the hiccup and are thrilled that Isidro was able to step in and give you a great experience! Thank you for giving Lexus of Pembroke Pines your business and positive review. We hope to welcome you back for your future service needs!

Apr 06, 2021 -

Camelia Brown responded

You are most welcome! Keep up the good work!

April 06, 2021

Great, friendly and professional. Amazing... Always efficient service Drop the car on time, leave the keys. Just a few confirmation questions and answers. 1 hour later - message that car is ready for More

by Cathy Geary
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
Apr 06, 2021 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback, Cathy, and we're so lucky to have you as a loyal customer! Thank you for trusting Lexus of Pembroke Pines with all your repair and maintenance needs!

April 06, 2021

I was very impressed with the service. Jose was very knowledgeable. The turnaround exceeded my expectations. I think I will buy another lexus in the near future. More

by sperea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José
Apr 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Jose took such good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We are proud that we earned your business, and we look forward to your next visit!

April 06, 2021

I had to wait for over 2 hours. I was not made aware that I could asked for home pick up and delivery. I know better for next service. Waiting room amenities poor. More

by Eduardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Apr 07, 2021 -

Lexus of Pembroke Pines responded

Eduardo - Thank you for reaching out. We want our guests to be comfortable during their time at our dealership so I appreciate you sharing this feedback. I'm also sorry that we weren't more communicative regarding our valet service. I hope we have the chance to impress you in the future. Osiris Barcelo - Service Manager - (954) 443-2332

April 06, 2021

As always, very pleasant experience at this location. All service representatives were professional and respectful of my time. Very through at explaining the services needed and performed. More

by donnamarie.john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Apr 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

April 05, 2021

I love Lexus of Pembroke Pines! The staff is very professional and cares about their customer’s needs! It’s is a pleasure doing business with them! More

by RIC2MAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you are so confident in our team to get the job done. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

April 05, 2021

Had a problem with the tire lock which had broken. Rod promptly reviewed the previous service record and was able to replace it at no additional cost. More

by ATEACHER17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
Apr 05, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! It is great to hear that you had such an efficient and accommodating experience working with the team. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

April 05, 2021

Our service writer Jeff was extremely knowledgeable and helpful, and kind! Jeff took care of everything and made the experience much more pleasant. Thank you! More

by TFREEMOND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great feedback! We appreciate your support and are thrilled to hear that Jeff delivered such a successful service experience. Drive safely, and we hope to work with you again at Lexus of Pembroke Pines!

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