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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,484 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,484 reviews

April 13, 2021

Thank you Jose. I appreciate your help and kindness. I enjoy working with you. Thank you Jose. I appreciate your help and kindness. I enjoy working with you. Thank you Jose. I appreciate your help and kin More

by msjanicejohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Apr 13, 2021 -

Lexus of Pembroke Pines responded

We'll be sure to pass along your kind words to Jose, Janice! Thank you for trusting Lexus of Pembroke Pines with your business!

April 13, 2021

John is the best service adviser, he’s an asset to your company . He was able to smooth a difficult situation , making it look natural. He’s friendly and should be given a leadership role in training some More

by WINSOMECAMPBELL64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in service
Apr 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review of John! We are so happy to hear that you can depend on him for all of your auto service needs. Our team at Lexus of Pembroke Pines wishes you safe driving!

April 13, 2021

Excellent service, our salesman Rafael was very professional. He explained all of our options clearly and patiently. The finance dept. rep was also really nice. More

by Rolando
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Lexus of Pembroke Pines responded

We're glad to hear that Rafael and the rest of our team delivered a friendly, attentive car-buying experience, Rolando! Thank you for choosing Lexus of Pembroke Pines, and enjoy your new vehicle!

April 12, 2021

The best deeler in Florida!! Muy buen servicio, e el mejor trato posible y muy profesionales!! Lo recomendaré a todos mis amigos y conocidos siempre More

by noslenmartinez4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Lexus of Pembroke Pines responded

Muchas gracias por la reseña! Nos da mucho gusto oír que tuvo una buena experiencia trabajando con el equipo. Apreciamos su apoyo y esperamos volver a verle en Lexus of Pembroke Pines!

April 12, 2021

I was very pleased with the follow up we had after our first visit, which resulted in the purchase of our new RX350. Thank you More

by MARIODISALLE
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Banko
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Lexus of Pembroke Pines responded

Thanks for shopping at Lexus of Pembroke Pines and drive safely in your Lexus RX 350!

April 12, 2021

Should provide all information upfront to avoid unpleasant surprises of extra payments. Should provide all information upfront to avoid unpleasant surprises of extra payments. Ensure to provide c More

by r_zapata@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Lexus of Pembroke Pines responded

Honest, upfront service is very important to us, so I am sorry that this was not better reflected in your experience. I appreciate your feedback, as we are always looking for ways to improve. If there is anything I can do to assist you further, please don't hesitate to give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

April 12, 2021

Professional, knowledgeable, caring and efficient. That describes John Steigele, my service advisor for almost 20 years. He orchestrated the interior repairs and restoration on my 2006 LS430. Beauti More

by barb122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Apr 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review, Barb! We appreciate your support over the years and are thrilled to hear that John went above and beyond to assist with your vehicle. Drive safely in your 2006 Lexus LS 430, and we hope to see you again down the road! - The Lexus of Pembroke Pines team

April 12, 2021

First of all I waited two hours and 20 minutes for an oil change my agent Jeff never got back to me I had to go into his office and say what is the status of my car. When I finally got my car the front mats More

by VERA45RUTO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff
Apr 29, 2021 -

Lexus of Pembroke Pines responded

This is a concerning review to read, and it certainly doesn't sound like the efficient, thorough, and communicative service we pride ourselves on here. I would like to speak with you directly about what happened to see what we can do to make this right. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 12, 2021

Great service and never seem to fail. Very helpful staff with quick work. Akk ddd ddd ddd did df fgg gg gg gg gg. G More

by Nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Apr 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for this positive feedback, Nicole!

April 11, 2021

Estoy muy agradecida con Andrés es un execelente vendedor su atención maravillosa y un buen deal comprando mi primer Lexus.. Creo que estaré en la familia de Lexus por un buen rato 🙃 More

by karentbastidas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Majerovicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Lexus of Pembroke Pines responded

Karen - Muchísimas gracias por la reseña y por las palabras amables acerca de Andrés. Queremos lo mejor para nuestros clientes y es fantástico oír que encontró en vehículo perfecto en Lexus of Pembroke Pines. Felicidades por su carro nuevo y esperamos volver a verle en el futuro!

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