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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,488 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,488 reviews

April 16, 2021

Worst experience I have ever had.mr. Mehta completely ignored our calls.Would rather watch the cricket match.Had an appointmet with Mr. Lussane. He never showed.Turned us over to another salesman who wa More

by CHANRICH2003
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Lusane
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Mehta
May 01, 2021 -

Lexus of Pembroke Pines responded

This is a concerning review to read. I sincerely apologize for the lack of effective follow-up communication on our end, and I would like to speak with you directly about what happened to ensure we address this with the appropriate people. Please don't hesitate to give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

April 16, 2021

Customer service is a plus for me . I'm always greeted with a smile, everyone treats you with respect, they allowed time to listen to all my concerns and to make sure I'm a happy customer. It's always a More

by KARLEEN212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre rust
Apr 16, 2021 -

Lexus of Pembroke Pines responded

Thank you for leaving Lexus of Pembroke Pines a review! We're proud to have earned your business and we look forward to seeing you next time!

Apr 17, 2021 -

KARLEEN212 responded

Always a pleasure

April 16, 2021

We bought a used car at a higher price than your competitors and we were asked to sign an “As is” statement prior to take delivery and this is unacceptable for a dealership as yours More

by ANARZ1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cesar Baez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mickey
May 04, 2021 -

Lexus of Pembroke Pines responded

We pride ourselves on top-of-the-line vehicles and accommodating customer care, so I am concerned to read this feedback. Your experience is important to us and I would appreciate the opportunity to discuss this further and assist you as best I can going forward. Please don't hesitate to give me a call at your convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

April 16, 2021

I really enjoy getting my car serviced at this location. Jeff is very professional and attentive! My car is always so clean after! Thank you Jeff! More

by DANNY.DL10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Hernandez
Apr 19, 2021 -

Lexus of Pembroke Pines responded

Danny, thank you for taking the time to leave us a review! We couldn't be happier to hear that Jeff took such good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. It is always a pleasure to assist you, and we look forward to your next visit!

April 16, 2021

Otany in Sales is Great Very Professional!! The purchasing experience was very easy! Excellent!! Highly recommend him!! Sebastian in Service is Awesome!! Very thorough!! Always willing to help!! Th More

by NANNIMENDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Service Department
Apr 16, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We strive to deliver an efficient and accommodating purchase experience, and it is wonderful to hear that this was reflected in your time working with Sebastian and the team. Congratulations on your new ride, and we hope to see you back at Lexus of Pembroke Pines!

April 15, 2021

I had an excellent experience from beginning to end. I like the way everyone worked and calibrated as a team. From the salesman, the person who took us for a test drive, the manager, the finance manager a More

by MICHIE217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Art Armani, Alexander the manager didn’t get his last name
Apr 15, 2021 -

Lexus of Pembroke Pines responded

We are delighted that our team could deliver a five-star experience from start to finish! Thank you for choosing Lexus of Pembroke Pines and taking the time to recommend our work. Safe travels in your new car!

April 15, 2021

Excellent service and great salesman attention during the whole process. Alex Withmon knows how to satisfy all the customer's needs and do all that he can do to helps you More

by GIANFRANCO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for stopping by to write a great review! We love to hear that Alex helped you drive home from Lexus of Pembroke Pines a satisfied customer. Happy travels in your new vehicle!

April 15, 2021

This was a new experience for me, my first car purchase Brandon and Edgar made it very seamless answering any and all questions I had and keeping me updated on the progress as we waited for the car to be d More

by Nadine_deshommes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Budhai
Apr 15, 2021 -

Lexus of Pembroke Pines responded

Nadine - Thank you for the great review! We appreciate your support and are thrilled to hear that Edgar and Brandon went the extra mile to assist with your purchase. Congratulations on your first vehicle, and enjoy it! We hope to see you back at Lexus of Pembroke Pines down the road!

April 15, 2021

Excellent service! Service advisor was very helpful and knowledgeable. No waiting a long time. This the reason we always come back for service versus other Lexus dealers. More

by Cmp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Spiegel
Apr 15, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for choosing Lexus of Pembroke Pines for your auto service needs! We love that you can depend on our team for excellent service, every visit. See you next time!

April 15, 2021

My representative was very efficient. He listened to me carefully when I explained what was the problem with my car, he said they will take care of the problem and my car will be ready within an hour. I a More

by DKONDIAH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Apr 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! It is wonderful to hear that our team was able to assist with your vehicle and get you back out on the roads. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

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