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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,505 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,505 reviews

April 22, 2021

I like the leadership, however I waited three and a half hours for the car to be ready. I should have been offered a loaner. More

by eliz113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Apr 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this review and feedback. We do strive for efficient and communicative service here, and I do apologize for the delay. I will be sure to share this with my team and ensure that we improve our speed going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 22, 2021

It was good experience. She takes every input whatever I put together and get it done. Thanks for the good service from Pembroke Pines Lexus. More

by GANESH
Recommend Dealer
Yes
Employees Worked With
Melissa
Apr 22, 2021 -

Lexus of Pembroke Pines responded

We appreciate your kind review of our team! Thank you for giving Lexus of Pembroke Pines your business, we are always happy to help. Drive safely!

April 22, 2021

The agreed payment for me to put down for the lease was not upheld upon delivery of my vehicle. Disappointed to say the least. Not sure why the down payment amount changed and no one reached out to me from More

by BSIMRIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
May 06, 2021 -

Lexus of Pembroke Pines responded

This is a concerning review to read, and it sounds like there may have been a miscommunication here that I would certainly like to clear up with you. I would like to speak with you directly, but unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

April 22, 2021

As usual my service advisor Jose did an excellent job keeping us informed of the status of the vehicle. The appointment time was 8:00AM and I was in his office at 8:05AM! He always goes the extra mile More

by JDOWNING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amara
Apr 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Jose and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back next time!

April 22, 2021

As always. Nothing but a great experience with the entire staff. From making the appointment online to the valet team and my service advisor. Warranty service was executed as expected and my car was deliver More

by cesar_urrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Apr 22, 2021 -

Lexus of Pembroke Pines responded

Cesar, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

April 22, 2021

Excellent service and everybody treat me with kindness. Thank you for the good work. The personal in the dealer have done an excellent work with my car. More

by Gleidis R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian mejias
Apr 23, 2021 -

Lexus of Pembroke Pines responded

Gleidis - Thank you for reviewing Lexus of Pembroke Pines! We are so happy to hear that our service department took excellent care of you and your vehicle. Have a great weekend!

April 21, 2021

Service to detail, Good customer service, Satisfaction, I would recommend this location (Pembroke Pines) to customers, Always satisfied & the techs always do a good job More

by M85GRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Apr 21, 2021 -

Lexus of Pembroke Pines responded

Thank you for recommending Lexus of Pembroke Pines! It means a lot to hear that you can depend on our team for consistently excellent service. Have a wonderful day!

April 21, 2021

Convenient location. They usually have a loner available with appointment. My Service Melissa is very attentive, friendly and easy to talk to. If I have any issues she is very apologetic and ready to solv More

by GMONEYJAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Apr 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking time to share this feedback. I'm glad to hear that you can depend on Melissa for great service and appreciate you mentioning her. We strive to deliver a five-star experience, so if there is anything that I can do to assist you, please don't hesitate to give me a call. Osiris Barcelo - Service Manager - (954) 443-2332

April 21, 2021

Art Armani and Andres were excellent. Great service, great price, and efficiently. I actually was able to afford a better vehicle than I thought was in my budget! Sending my friends to them! More

by emanjarrez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Majerovicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Lexus of Pembroke Pines responded

Congratulations on your new car! We are thrilled that you had such a positive experience working with our team. Thank you from all of us at Lexus of Pembroke Pines!

April 21, 2021

My experience has been great. Jose my service adviser is awesome! He was quick to get back to me with recommendation for service needed. Overall experience was great. More

by MARVA ADDERLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Apr 21, 2021 -

Lexus of Pembroke Pines responded

Marva - Thank you for taking the time to review us! We appreciate your support and are happy to hear that Jose went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

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