Lexus of Pembroke Pines

Please get with Lynn in your customer satisfaction rep. I told her the whole story. Your process at the store, starting from the amount of different BDC people that I dealt with and 2 different salesman I de told her the whole story. Your process at the store, starting from the amount of different BDC people that I dealt with and 2 different salesman I dealt with. Your management teams needs to do a much better job training your newer sales staff on product knowledge, as well as not address customers as “boss.” All salesman should not be answering other calls while with a customer, especially on a test drive. The salesman and manager Luis tried to bump me, when I arrived at the dealership, stating the MSRP was $1,000 higher than the other vehicle they had quoted me numbers on. Then why I asked to see the MSRP sticker for the car I was going to lease, it was $600 less than what they said the MSRP was. Therefore, I requested the salesperson to speak to the manager to bring down the monthly payment for the lease by $13 to $15. He checked with the manager Luis Llerens, and the manager said that if I don’t pay the higher payment, he will return my deposit I had left in the vehicle the previous night, and I can walk. I asked to speak to the manager, and he hid like a little baby in the office and never came out to speak with me. I had sent a copy of my drivers license and even got the progressive insurance that I had arranged on the vehicle I was taking delivery on to the sales person. The car was washed and ready when I arrived at the store at 6:30 p.m. It should not have taken more than an hour and a half to take delivery of that vehicle. I told the salesman that I had dinner plans at 9 PM with my fiancé, and that I would need to make sure I could come in and leave within a reasonable time. He said no problem, so I drove an hour and 15 minutes away from where I live in the Wellington area to take delivery. My fiancé and I came down to take delivery of the vehicle, and when we were done with our test drive, that is when the sales person said he wanted to let me know that he quoted the MSRP wrong on the vehicle. So then the games begin. I am the Regional Account Manager for over 70 dealerships in the state of Florida, and I manage all of their processes, finance departments, and more. I have never had such a terrible experience taking delivery of a car in my whole life. I have owned a Lexus previously, and I will tell you that the experience I had at your dealership was the absolute worst! Everybody at your dealership knew I was in the business, so you would think I would not get jerked around from start to finish. If your dealership sells between 800 to 1000 vehicles per month, just imagine how many more you would sell if you a customer centric process in place, more knowledgeable sale people, and much better management in place. the only good. That happened that night was dealing with Gemma in finance. She was very empathetic to what my experience had been up until meeting with her in the finance Dept. I do hope this message gets to your GM Vlad, because I am sure he loves to hear about great reviews, but also wants to know what is happening at his store as well. Brian Gill More

Adeel took good care of us each step of the way... be prepared for a potential long wait for the financing department as they are having record breaking car sales. Our sales rep saw that we were getting prepared for a potential long wait for the financing department as they are having record breaking car sales. Our sales rep saw that we were getting hungry through our wait and bought us lunch in their cafe which is super convenient! We forgot our sun pass after driving off the lot and Adeel came back to the dealership after leaving for the day to help us get what we needed, thank you Adeel! More

Very professional and happy with service provided My Very professional and happy with service provided My service advisor Jeremy was very helpful and advised everything that was going on with my car, Very professional and happy with service provided My service advisor Jeremy was very helpful and advised everything that was going on with my car, he provided a courtesy car I was very thankful for that More

Service is quick. Staff is very knowledgeable and friendly and a loaner is always offered if car maintenance is over a certain period of time. It’s always a pleasure working with Andre! friendly and a loaner is always offered if car maintenance is over a certain period of time. It’s always a pleasure working with Andre! More

Erik y Brandon me atendieron de lo mejor con un profesionalismo excelente muy atentos y cordiales muy amigables y honestos todos unos profesionales y yo los Recomendaré cada vez que tenga la oportu profesionalismo excelente muy atentos y cordiales muy amigables y honestos todos unos profesionales y yo los Recomendaré cada vez que tenga la oportunidad yo y mi esposa estamos muy contentos y satisfechos de haberlos elegido gracias por todo. More

Staff showed complete disinterest in our needs. Communication terrible. Would not recommend to my friends and family to do business with you. Had appointment.No show. Replacement very nice. Communication terrible. Would not recommend to my friends and family to do business with you. Had appointment.No show. Replacement very nice. More

Much to busy to take care of customers. Purchased new Lexus rx350 and they can’t get me second key. I was told to come pick it hup and then told I would have to wait 2 hours Lexus rx350 and they can’t get me second key. I was told to come pick it hup and then told I would have to wait 2 hours More

Quality Quality Quality Excellent Service Great People Quality Quality Quality Excellent Service Great People Clean Environment You do not have the person who helped me with the service call His na Quality Quality Quality Excellent Service Great People Clean Environment You do not have the person who helped me with the service call His name is Sebastian ? More

I waited 20 minutes for my service rep before I asked for someone else to help me. I got a text when my car was ready. Never talked to the service rep again. Then I waited 20 minutes after I gave my paper someone else to help me. I got a text when my car was ready. Never talked to the service rep again. Then I waited 20 minutes after I gave my paperwork to the valet. Very impersonal. Had significantly better service at Infiniti and Acura with my previous vehicles. When I got my car back, the maintenance mileage was not cleared so it still say maintenance due at 4.997 miles. Not the luxury car experience I was expecting. Ver disappointing. More

Amazing ! That’s the best word which comes to mind ! Great staff, customer service, care and interest in the customer ! Totally mind blowing if you ask me Great staff, customer service, care and interest in the customer ! Totally mind blowing if you ask me More