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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,539 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,539 reviews

April 29, 2021

I love the servicing department, Jeremey is the best! Service with a smile! This is my seventh Lexus purchased elsewhere and always bring it to Pembroke Pines for my servicing. More

by sanquiz67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy;
Apr 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are proud of our team, and it is wonderful to hear that Jeremy delivered such a seamless service experience. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

April 29, 2021

Sebastian, the service advisor, was very professional, informative and friendly person, keep me informed about my car repair. He is an asset to your dealer. In the future will ask for him. More

by romero0425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Apr 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Sebastian took such good care of you here at Lexus of Pembroke Pines, and we will certainly pass along your kind words. If you ever need anything else, don't hesitate to come back and see us again!

April 29, 2021

Many different problems with both the service mgr and the service performed snd the time it took snd it tdquired me to have to return to dealership a second time because of the terrible service More

by aef526@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember name look it up
May 20, 2021 -

Lexus of Pembroke Pines responded

We expect the best for our guests and it is disappointing to hear that we missed the mark this time. I apologize for any inconvenience, and I hope that we can rectify these issues and make you a happy customer. If there is anything I can do to assist you, please feel free to give me a call to discuss this further. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 29, 2021

Everything was great. From the call to the roadside assistance. However, communication was very poor from the Service department and our Service Advisor. Driving 4hrs to get to our Dealership hoping More

by WILLIAMSLOPEZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy
Apr 29, 2021 -

Lexus of Pembroke Pines responded

William - while I am glad to see that our team took care of you, I sincerely apologize if our communication fell short. I'd like to step in here to assist you as it is our goal to meet the needs of customers. Please reach out at your convenience. Thanks, Osiris Barcelo - Service Manager - (954) 443-2332

April 28, 2021

The facility is fantastic and the employees take the time to make you welcome. It was amazing how quickly I was recognized and treated so well. More

by KAYNUPI71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Lexus of Pembroke Pines responded

What a great review! We truly appreciate this kind feedback about our service and facilities. Thank you for visiting us at Lexus of Pembroke Pines for your auto service needs!

April 28, 2021

Typical car dealership. Salesman and finance person were friendly and courteous. Lot was to busy, as in parking spots were few! Didn’t care for the required Car Insurance phone call before I could leave lot More

by EBSMITHJR55
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for reaching out. I apologize for any delays here as well as the trouble you had finding parking. We strive to make the car-buying process seamless and I do appreciate this feedback. If there is anything further you would like to discuss, please reach out to me directly. Lynn Gonzales - Customer Relations Manager - 954-945-8581

April 28, 2021

I had an amazing experience. The car is wonderful and I got a very good deal. They are very accommodating and service oriented. Will definitely get my next car there again. More

by estherjacobo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Guevara
Apr 28, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a great experience working with our team at Lexus of Pembroke Pines, and we will certainly pass along your kind words. We hope that you continue to enjoy your newly purchased vehicle!

April 28, 2021

Despite having an appointment with Jeremy at 12:30, my wife waited 45 minutes to be assisted, as he was having lunch and was nowhere to be found! More

by Joel Greene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Lexus of Pembroke Pines responded

Joel, I am sorry to hear that your wife didn't receive the efficient, attentive service we expect for our guests. It is disappointing that we caused any inconvenience and I will be sure to discuss this with my team. I understand your frustration, but if you would be willing to give us another opportunity, we would be delighted to welcome you and your wife back and provide you with a five-star experience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 13, 2021 -

Joel Greene responded

Do you see the irony that I see? I complained about how long it took for a person who had an appointment to be given service. You have apologized, but took over two weeks to spit out a single paragraph. 5 star service begins with promptness, and Osiris, you and Jeremy appear to have graduated from the same school of procrastination; none of which speaks of 5 star service.

April 28, 2021

Super. Always great service from Lexus and my service rep JEREMY. Was in and out quick with a loaner. They take great care of me. More

by jbaileypharmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Lexus of Pembroke Pines responded

We're pleased you are happy with your service and truly appreciate you sharing this positive feedback about Jeremy.

April 28, 2021

Everything was successful issues were taken care of and was treated very good cleanliness and masks were worn by employees and customers thanks and see you More

by ALFREDOAGUAYO77
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We strive to deliver a seamless and service experience for our guests, and it is wonderful to hear that this was reflected in your time working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

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