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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,465 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,465 reviews

October 22, 2021

Lexus always have excellent customer services and maintenance services. Good job. I’m always happy. More

by JHOLLYWOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erickson Molina
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Oct 22, 2021 -

Lexus of Pembroke Pines responded

We're proud to read reviews like this. Thanks for the confidence in Lexus of Pembroke Pines!

October 22, 2021

The associates are helpful and promptly attended to my vehicle appointment for maintenance service. I was treated with courtesy. More

by elemarsan1948
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luis Amaro from service center
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Oct 22, 2021 -

Lexus of Pembroke Pines responded

Thanks for this great review of Lexus of Pembroke Pines! We're pleased that our team was helpful and kind. Thanks for the confidence in our work, and we'll see you next time.

October 22, 2021

I would like to thank Andre Rust, John Steigele and Tom Abrahams for the professional service as always. More

by jr27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for commending Andre, John, Tom, and our Lexus of Pembroke Pines team! We are lucky to have you as a customer.

October 22, 2021

Service was great but unfortunately I had a long wait for a loaner car which was pre requested weeks earlier. John Steigele is always efficient, professional & no one can represent Lexus better than he. More

by LADY2LABS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
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Oct 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We appreciate your patience during your visit and are thrilled to hear that you had a successful service experience working with John and the team. Drive safely, and we hope to see you back again down the road!

October 22, 2021

I spent over eight hundred dollars and no car wash. Left engine filthy I figured they were under the hood for a full day, and the rental car had trash in it from the last occupant. More

by DORISJHABER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ericsson
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Oct 25, 2021 -

Lexus of Pembroke Pines responded

Doris - this doesn't sound like the top-notch expectations that we try to offer and I since apologize for leaving the wrong impression. I will be sure to discuss these concerns with my team so we can improve moving forward. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

October 22, 2021

They kept my car for 5 days, my service adviser never call me back , I had to go to demand my car back, after 5 days he did not touch the car, my car still shaking and was never fixed, Andrea was my serv More

by SIMA.ALAVI
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Andrea
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Nov 06, 2021 -

Lexus of Pembroke Pines responded

I am disappointed to see that your experience with us was not a positive one. We do our best to handle our service appointments in a timely and professional manner so it is upsetting to see that you left us unsatisfied. I would like to see what I can do to improve your experiences moving forward and will happily take your call at your earliest convenience to discuss the matter further. Thank you for your feedback, Osiris Barcelo - Service Manager - (954) 443-2332

October 21, 2021

They serviced my car on a walk in and provided very fast service and the staff was extremely professional! More

by ettiennecorinne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Report | Print
Oct 21, 2021 -

Lexus of Pembroke Pines responded

Thanks for the great review of Lexus of Pembroke Pines! We're pleased that our team provided professional and efficient service.

October 21, 2021

I made my appointment 2 weeks prior so i can recieve a rental. service advisor was good but when it came to getting a rental, I had to wait over 2 hours for it, canceling all my plans elsewhere and finall More

by RUSSIAN187
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre
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Nov 06, 2021 -

Lexus of Pembroke Pines responded

I sincerely apologize for your disappointing experience. We strive to deliver seamless and efficient service, and it is concerning that this was not better reflected in your time working with us. I am sorry for the mixup regarding your loaner vehicle and assure you that we will use this feedback to improve our practices in the future. If there is anything more we can do to assist you or help make things right, please don't hesitate to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

October 21, 2021

Rodney is always professional and courteous. Excellent efficient and prompt service always at this location. More

by G.Lostal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
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Oct 21, 2021 -

Lexus of Pembroke Pines responded

We love to see that our team is getting positive recognition! Thank you so much for sharing your great experience with Rodney. Your business at Lexus of Pembroke Pines is always welcome. See you down the road!

October 20, 2021

The salesperson was very nice and he listened and helped me through out the whole process. It was a great experience! More

by chelsea Urbina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gonzo Dussan
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Oct 20, 2021 -

Lexus of Pembroke Pines responded

Hi Chelsea - We are thrilled that you left Lexus of Pembroke Pines as a happy customer! Thank you for your business and your great review, we hope to work with you again down the road. Until then, safe travels in your new car!

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