Lexus of Pembroke Pines

Always courteous. I was disappointed this weekend when they didn't wash my car after my service which I had requested and always get. they didn't wash my car after my service which I had requested and always get. More

Everything worked out very well. The person picking up my car was here on time. The service associate called me at the beginning and the end of the servicing. I got my car back in 4 hours. I didn’t eve my car was here on time. The service associate called me at the beginning and the end of the servicing. I got my car back in 4 hours. I didn’t even get the chance to use the loaner car!!! Great job all around!!! More

Andrew the service assistant was great. He explained everything and was very helpful. Thank you everything and was very helpful. Thank you More

The financial process was not very transparent. After reviewing my thumb drive receipt I found that extra fees were added above the agreed amount. I did not even see an itemized receipt until I got home reviewing my thumb drive receipt I found that extra fees were added above the agreed amount. I did not even see an itemized receipt until I got home and opened the thumb drive. BTW they charge you an electronic document fee $499. I kind of feel like I got robbed when I got home. I guess it's partially my fault for not asking and reviewing a printed copy of the final receipt and trusting a dealership. My next car is a Tesla so I don't need to play these games. More

Last week, I received my new Lexus NX 300 from Lexus of Pembroke Pines, and I could not be happier with my choice. Thank you to Mike Banko and Yajaira Olazabal for your professionalism, responsiveness, and Pembroke Pines, and I could not be happier with my choice. Thank you to Mike Banko and Yajaira Olazabal for your professionalism, responsiveness, and willingness to go the extra mile for a new customer. I live in Tallahassee and looked throughout my area, but I could not find a deal as good as the one Lexus of Pembroke Pines could offer me. So if you're looking for a Lexus, to buy or lease, I am confident this is the best deal and the greatest selection you can find in the state of Florida. By the way, the customer service offered by Lexus of Pembroke Pines is outstanding, which I did not expect in these challenging times where the demand for cars is so much higher than the supply. Mike ensured that I got the color I was looking for, Nori green with a caramel interior, tinted windows, and the team offered me a great discount on the maintenance and tire packages. Most amazing of all, Mike actually drove the car up to Tallahassee to deliver it for me, that is an all-day trip so I definitely did not expect it. THANK YOU MIKE AND YAJAIRA at Lexus of Pembroke Pines for making my experience so great!! I have a demanding job and wanted a stress-free, convenient, and friendly car shopping experience, and you exceeded my expectations in every way! More

I had an appointment for maintenance and booked two weeks in advance for 9:30 AM for a specific advisor. Had to book that far in advance to get a loaner. Got there at about 9:25 and the check in people came in advance for 9:30 AM for a specific advisor. Had to book that far in advance to get a loaner. Got there at about 9:25 and the check in people came pretty quickly. Sent me to sit in lobby until my advisor came for me. At 10:10 I went and asked if I was forgotten and they got me another advisor to take care of me. Luckily, I decided not to use loaner car because they didn’t even have one reserved for me. Now the question is: Why make an appointment if they don’t observe time or even have a loaner as requested. ? Or you don’t get “service advisor” you requested. More

My salesman Mario Padron was extremely friendly and helped my experience to be a smooth transaction. Also Dairon Armentero, the financial guy, an expertise in his job. Direct to the point, like always helped my experience to be a smooth transaction. Also Dairon Armentero, the financial guy, an expertise in his job. Direct to the point, like always, five starts for you!!! More

John, my service manager is always professional and balances service recommendation with safety in mind and my economic goals for the vehicle. balances service recommendation with safety in mind and my economic goals for the vehicle. More

Great service and communication. Big difference from last time. I liked the text updates. Thank you. time. I liked the text updates. Thank you. More

Awful customer service. I feel like I have to fight to get something done probably get something done probably More