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Lexus of Pembroke Pines
Pembroke Pines, FL
16,462 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 16,463 reviews
October 30, 2021
Was told it would take 2 hours, after 4 hours I called, texted, left voicemails, no responses… 5 hours later I get a text saying it’s not ready. After 6 hours I texted again and said I needed the car to pi texted, left voicemails, no responses… 5 hours later I get a text saying it’s not ready. After 6 hours I texted again and said I needed the car to pick up my son from school and was told that the car was ready but they didn’t know why I didn’t receive an automated text… Mind you, I paid for a package that covers maintenance, but was told that I had already used all my maintenances… Yet I pay the same amount monthly for my lease and no one ever told me that I was buying a limited package of maintenances. Had to pay $300 for something i could have gotten at Pep Boys for like $100 (and probably received better service too) Definitely not renewing my lease and I’m currently looking at other options. More
by souza.phelipe
Verified CustomerEmployees Worked With
I don’t names
October 29, 2021
Pleasant waiting area & great representative service. All questions answered. My car was ready as expected questions answered. My car was ready as expected More
by BORGESOO7
Employees Worked With
October 29, 2021
Excellent customer service, Patrick and Nathan were amazing and helped me get the car I wanted! amazing and helped me get the car I wanted! More
by KARACENA21
October 29, 2021
Everything was excellent from sales to delivery of the car. I will be taking my cars there for service. car. I will be taking my cars there for service. More
by BIGBUICK62
October 28, 2021
Eric & Jack at the Pembroke Pines location we’re amazing . They were very attentive and knowledgeable . They were very attentive and knowledgeable More
by ketsiacadillon
October 28, 2021
Your customer service is horrible, while I had my car doing service, I called my agent, and left message and he never answered back.. not the first time with other agents as well doing service, I called my agent, and left message and he never answered back.. not the first time with other agents as well More
by Adalisa Valdez
Employees Worked With
Jeffrey Hernandez
