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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,099 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,099 reviews

January 16, 2022

Melissa and service is awesome and the quality of work is even better. I have two Lexuses one SUV and one sports love both of them! More

by TETEPRICE60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa in service
Jan 17, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are glad to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we will be sure to pass on the kind feedback to Melissa!

January 16, 2022

I've always been very happy with the service I receive from Lexus of Pembroke Pines. My current service advisor is Sebastian. More

by RORYFARR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Jan 17, 2022 -

Lexus of Pembroke Pines responded

Happy customers make us happy! Thank you so much for choosing Lexus of Pembroke Pines for your auto needs and taking time to commend Sebastian. We look forward to our continued relationship!

January 16, 2022

My experience with Otany and Lexus of PP was excellent. Otany was professional, knowledgeable, courteous, friendly and efficient. He has my highest recommendation. More

by gnfraser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Lexus of Pembroke Pines responded

Thank you so much for supporting Lexus of Pembroke Pines! We are thrilled to see that Otany and the team made your experience a great one!

January 16, 2022

Everyone is very nice. Good selections. The waiting time needs to be worked on, i came in at 11am left 7pm More

by MIRIAMHER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Ramos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Lexus of Pembroke Pines responded

We appreciate your kind words about our team! We will be sure to pass along this constructive feedback, as we're striving for continuous improvement. If there's anything else we can do for you, please let us know. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 16, 2022

The leasing process was relatively seamless. The vehicle delivery did not include an effective technology setup. Because the setup was incomplete, I had to personally reset to the default settings. Lexus of More

by The Dude
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre Armani
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Genao
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS, David Castro
Jan 31, 2022 -

Lexus of Pembroke Pines responded

Thank you for trusting us with this purchase. We expect our customers to receive excellent service before, during, and after the sale, so it's disappointing to see this feedback. I'd like to step in to help address any outstanding concerns, but I won't be able to find your contact information from this review. Please call me at your earliest convenience. Lynn Gonzales - Customer Relations Manager - 954-381-7993

Jan 31, 2022 -

The Dude responded

I look forward to my February 2nd appointment at Lexus of Pembroke Pines. Hopefully, Adam (technology expert) will be helpful, and the flaws with the windows blackout will be corrected. Thank you!

January 15, 2022

Excellent service and very good treatment from the staff and Jeff Hernandez service adviser, I recommend this dealer for service and More

by EDUARDO.TKACZ
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jef Hernandez
Jan 17, 2022 -

Lexus of Pembroke Pines responded

Eduardo, thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with Jeff and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

January 15, 2022

One of the best car buying experiences ive enjoyed. Excellent service, quick turnaround, test drove and out the door in under 2 hrs More

by LEASIMZAFINOB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Budhai
Jan 17, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We strive to make the purchasing process go smoothly for our guests, and it is wonderful to hear hat this was reflected in your time working with us. Drive safely in your new vehicle, and we hope to see you back again at Lexus of Pembroke Pines!

January 15, 2022

In the seven years that Lexus of Pembroke Pines has been servicing my vehicle, I continue to have a pleasant experience. The service associate responds to questions and offer informed recommendations to mai More

by Karenlee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Jan 17, 2022 -

Lexus of Pembroke Pines responded

Karenlee, it means a great deal to us that you've come to rely on our team for expert advice and high-quality care to keep your vehicle in the best possible shape. We can't thank you enough for your loyalty to Lexus of Pembroke Pines, and we wish you safe travels until we see you next!

January 15, 2022

The team was Honest, provided efficient service and and had a good representation of their product. Sales Erik Finance Dayron More

by LIPPIANJI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dayron
Jan 17, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We are so glad to hear that you had a successful purchase experience working with Erik, Dayron, and the team. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

January 15, 2022

Excellent service from the service person assigned to me and the people that received me, also the person that brought my car and andvery happy with the Tech person that connected my cell to the car. That s More

by HILDA_LOVE
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Chaparro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney
Jan 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share this feedback, Hilda. We strive to make the purchasing process go smoothly, and it is never our intention to mislead or inconvenience our guests. I would be happy tp speak with you to see what more I can do to help straighten this out. If you are willing to discuss this further, please give me a call directly. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

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