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Lexus of Pembroke Pines
Pembroke Pines, FL
15,778 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Filter Reviews By Type
Showing 15,779 reviews
January 12, 2025
I had a please experience with Lexes Pembroke Pines. Erik the sale guy was wonderful, honest and very knowledgeable Erik the sale guy was wonderful, honest and very knowledgeable More
by HAIYENHD914
Verified Customer
January 12, 2025
The complete buying process was quick and painless. Michelle greeted me then out to the vehicle to have her assist (his name slips my mind) go the GX. Of the many vehicles I’ve bought thought out my li Michelle greeted me then out to the vehicle to have her assist (his name slips my mind) go the GX. Of the many vehicles I’ve bought thought out my life I have never experienced this level of customer service that was displayed by her assistant, incredible. Michelle was such a pleasure to work with and I’m positive the next time I’m ready for a new vehicle she will be my first call. More
by FORRESTRJ
Employees Worked With
January 12, 2025
Very large and well organized. I would like to see a improved customer area. Its hard to tell where to drive up to and park. Very nice inside and friendly people throughout. I would like to see a improved customer area. Its hard to tell where to drive up to and park. Very nice inside and friendly people throughout. More
by chrch0115
January 12, 2025
I can’t say enough positive things about this dealership! I had several minor issues with my Lexus RX 350 and was in the area so I dropped by the dealership without an appointment. I really didn’t think th I had several minor issues with my Lexus RX 350 and was in the area so I dropped by the dealership without an appointment. I really didn’t think they would look at my vehicle with just driving in….. but I was wrong! They fixed my issue (mainly operators problem) and I left with a smile on my face!!! Lexus never fails me! I love my car!!! More
by Suzie
Employees Worked With
Jeff Hernandez
January 12, 2025
first time at Lexus Pembroke Pines and had a wonderful experience with Erik. he was very nice, very informative and knowledgeable experience with Erik. he was very nice, very informative and knowledgeable More
by HAIYENHD914
Employees Worked With
January 12, 2025
Excelente servicio, la atención de Verónica es excepcional, muy prefesional y atenta. Muy Agusto con todo. excepcional, muy prefesional y atenta. Muy Agusto con todo. More
by RESPINALP86
Employees Worked With
January 12, 2025
This dealer is very efficient and courteous. My dealing with Jose Amaro, service rep. is always pleasant. I am assured that my car is getting the best service needed. My dealing with Jose Amaro, service rep. is always pleasant. I am assured that my car is getting the best service needed. More
by LOLO196262
Employees Worked With
Jose Amaro
January 11, 2025
I have been a Lexus owner since 2005 and this was my worst experience. I dropped my car off on 1/4/25 @ 9:00 AM, I received no updates or any communications from Jeff. I called the Service Depart on 1/5 worst experience. I dropped my car off on 1/4/25 @ 9:00 AM, I received no updates or any communications from Jeff. I called the Service Depart on 1/5, twice and was placed on a long hold by a female who said that she would check on the status. I did not receive any follow up communication from Lexus Service depart. I called several times on 1/6. My calls were placed on hold or no answer. I called the main number and explained my issue and asked to speak to a manager, I was transferred to the service depart, but no one answered. I again call the main number and again asked to speak with a manager, I was transferred to the service depart and spoke to Christina, I explained my situation and was told that Jeff was off and that Jessica was covering and that a message will be placed on her desk to call me. I never received a call. On 1/7, I called the service Depart around 9 AM and spoke with Christina and I informed her that I never heard from Christina. And that I needed to know the status of my car service. Christina informed me that Jeff was back at work and that she would give him my message. I finally received a text message from Jeff informing that I needed a new tire. I responded to proceed. On 1/8, I received a text message after 3PM stating that my car was ready. I am very disappointed in the lack of communication and follow up from Jeff and the Service Depart. I only took my car in for a route service and a tire issue. Again, I want to say that this is the first time that I ever had a bad a experience with Lexus. More
by dirtyred1262
Employees Worked With
Jeff, Christina and Jessica
