Lexus of Orlando

I did some research on the sales people here before we went to the store and Mei Hu was highly recommended. We went to the store without an appointment and requested Mei Hu. She had another appointment ar went to the store and Mei Hu was highly recommended. We went to the store without an appointment and requested Mei Hu. She had another appointment arriving shortly, but did a fabulous job of balancing taking care of us and her other appointment. She was knowledgeable, and gave us the space we needed to make our decision. She was there an hour after close helping us move our things from the the trade in and going over the car with us. We have her cell if we need anything in the future. Justin gave us what we were asking for on our trade in with minimal negotiation needed, & he had a great disposition. Ricardo did a great job going over our options for additional products well past closing time. If you're not getting GAP or Perma Protect for your white seats then I don't know what you're doing. :P More

Jen was amazing. I came in to look for only white supplies were limited. They went to pull up what they might get in. They found me a white one. This one had so many I came in to look for only white supplies were limited. They went to pull up what they might get in. They found me a white one. This one had so many bells and whistles Jen took about and hour setting up the car for me Everything was set for me the driver. When I had a question she gave me her cell phone number and said call any time. She does answer. I had to go back for another question she again helped me out. They treat me and I’m sure everyone else very special. Both times I’ve had it in they have me a lease car to use. The service guys were Betty friendly and helpful. It was an enjoyable experience. If you get Jen you will be in great hands. More

This dealership is top of the line. My mother and I walked into the dealership hoping to purchase a Lexus. Upon entering the dealership we were immediately greeted by Mei Hu. She smiled My mother and I walked into the dealership hoping to purchase a Lexus. Upon entering the dealership we were immediately greeted by Mei Hu. She smiled with her eyes and welcomed us to Lexus of Orlando. I explained our interest in viewing some of the vehicles Lexus had to offer. Eagerly, Mei showed us the different vehicles Lexus had to offer. My mother and I looked at each other and decided we would move forward with Mei, because of her eagerness and because Mei is incredibly knowledgeable about the different vehicles Lexus of Orlando has to offer. Mei pointed out a beautiful Hybrid vehicle and my mother immediately fell in love with the vehicle. We took the vehicle out for a test drive and Mei continued to provide excellent descriptions of all the features the vehicle has to offer. After test driving two different vehicles we settled on the Hybrid Lexus. We walked back inside the dealership and were introduced to Justin. Justin was very professional but most importantly compassionate. Justin provided us with an upfront description of what to expect during the application process. Justin and Mei were present during the entire application to answer all our questions. The process was absolutely seamless. We then met with the financial man who helped us review the terms of the contract. His personality was sincere and there was genuine joy in helping us understand different warranty options. We walked out the finance office with a sparkling Lexus twenty feet away from the finance office. There was a red carpet by the vehicle and we took some pictures with the vehicle. Mei gave us another tutorial of the different features the vehicle has to offer. We left the dealership with a sparkling Lexus and an amazing experience. Signed Mother and daughter Thank you Mei, Justin and Finance Man. More

Bought 3 cars here. my sales person Mei Hu is the best. Professional and friendly. She went over all the detail with me. my sales person Mei Hu is the best. Professional and friendly. She went over all the detail with me. More

The worst. Can’t trust them. Agreed on phone then backed away when arrived. Agreed price and trade with Brandon. Sent family all the way from Tampa to pick up car. When my wife arrived they presented diff away when arrived. Agreed price and trade with Brandon. Sent family all the way from Tampa to pick up car. When my wife arrived they presented different numbers. We are a Lexus family. Will not ever buy from Orlando or winger park Lexus EVER. You have to have ethics and morals. We agreed prior to going because it was a 2.5 drive. Wasted time and all day. Stay away from these 2 dealerships. More

Amazing experience!!! Diana Colina & Hasam son lo máximo. El proceso de venta fue sencillo y rápido. Muy satisfecha con mi RX/22 Gracias por todas las atenciones recibidas. El proceso de venta fue sencillo y rápido. Muy satisfecha con mi RX/22 Gracias por todas las atenciones recibidas. More

Terrible experience. Called the number and josh promised a deal and when I went there it was all lies to get me there and they only offered 700$ on 60 k car and on top of that they wanted discount my trade a deal and when I went there it was all lies to get me there and they only offered 700$ on 60 k car and on top of that they wanted discount my trade in by thousands. The manger Hassan was terrible and arrogant More

Diana Colina es excelente, muy amable. Me explico todo. Excelente servicio. Que Dios Te Bendiga Excelente servicio. Que Dios Te Bendiga More

My wife and I went to the dealership today and wanted to purchase a 2021 IS 350F Sport. The car was MSRP at $48,745.00 with an additional market value of $4,387.00 with a total of $53,132.00. The dealership purchase a 2021 IS 350F Sport. The car was MSRP at $48,745.00 with an additional market value of $4,387.00 with a total of $53,132.00. The dealership refused to negotiate with us at all. So beware that cars are being marked up beyond the MSRP because of the market right now. If you’re looking for a new car wait till next year. The one thing I really didn’t appreciate is the ‘Sales Manager’ putting down the BMW I’m driving and the fact we were considering buying another BMW. Lacking a bit of professionalism More

Based on Gaby recommendations my wife and I were introduced to Chuck for leasing a car , our experience with these two associates have been great and we are so thankful to meet them . We got our fav introduced to Chuck for leasing a car , our experience with these two associates have been great and we are so thankful to meet them . We got our favorite car and Chuck has been an extra helpful and courteous. We salute them and a great service. Our experience with financial people also was so pleasent, Justin and Brian superb service . More