Lexus of Orlando

Excellent Service at Lexus and will always go to Joshua! First lets start with customer service skillset. Joshua bring excellent customer service above ans beyond. From picking up my keys to end of me signin First lets start with customer service skillset. Joshua bring excellent customer service above ans beyond. From picking up my keys to end of me signing the paper. I am well communicated with information on details about my car. Car was throughly service, notated, washed cleared and his professionalism. This is why i own a lexus and service by the dealer. Thank you for everything Joshua More

GiGi Alvarado We visited the dealership on Oct. 17. GiGi Alvarado was extremely knowledgeable, patient and helpful. We were very impressed. We test drove five diff We visited the dealership on Oct. 17. GiGi Alvarado was extremely knowledgeable, patient and helpful. We were very impressed. We test drove five different vehicles. GiGi was very adaptive to our request. We then spent the next two days visiting competing luxury car dealerships looking at vehicles in the 100k and up range. On Oct. 19 my wife decided she wanted to see if we could make a deal on a LC500 at Lexus of Orlando after visiting the other competing dealerships. Again GiGi spent countless hours allaying my wife’s concerns. We were able to make the deal. We arrived on Oct. 20 to take delivery of the LC500, however my wife was not able to drive the car to our home 60 miles away because of a medical condition that popped up on that day. GiGi offered to drive the car to our home and even had her Mom come to our home to pick her up. This is nothing short of “Over and Above” customer service. WOW!!!!! What great sales service from GiGi Alvarado More

A very satisfying experience This is the second car buying experience I have had with your Lexus of Winter Park\ Orlando dealership. I must say in all the years I have purchased a This is the second car buying experience I have had with your Lexus of Winter Park\ Orlando dealership. I must say in all the years I have purchased and or leased cars, your dealership has offered the most professional and enjoyable experience. I would also like to say a special thank you to Sylvester Cole for taking the time to review the new features on my 2018 ES 350. I also want to thank Lorraine Mantero and David Dent for your excellent service. I will certainly recommend this dealership and your employees to anyone deciding on purchasing a new vehicle. Best Regards, Jay Cohen More

Ozzie Rocks I wan't to honor Ozzie as he a great service rep with great customer service and goes beyond the call of duty to make clients happy. I wan't to honor Ozzie as he a great service rep with great customer service and goes beyond the call of duty to make clients happy. More

The BEST dealership I have ever been to! Emily worked with me from the moment I walked in until 4 days later after multiple contracts, driving to meet my family, after I bought a car and chan Emily worked with me from the moment I walked in until 4 days later after multiple contracts, driving to meet my family, after I bought a car and changed my mind, a contract mix up, and more. I definitely was a difficult/unusual sale and she stayed pleasant the entire time and worked really hard to get me into the car I really wanted. After multiple other dealerships deceiving me, offering false promises, hidden fees, etc. Lexus of Orlando was a refreshing change. The dealership and finance managers walked me through everything and no dealer fees or hidden charges. The staff was super friendly and I didn't feel pressured at all. Sales manager JD helped Emily to get me into another car after I did not like the first ones. Finance managers Rob King, Jay Marmol, and Levi helped walk me through the contracts explaining each charge. If you want an honest, fair, and helpful dealership definitely give them a shot. More

Best service One of the best employees at lexus of Orlando is Steven Pasad he’s a service advisor. This guy is a asset to this company because the knowledge, and t One of the best employees at lexus of Orlando is Steven Pasad he’s a service advisor. This guy is a asset to this company because the knowledge, and the service he give when you walk in to the dealership he make you feel like a family. Just because of him I always and will bring my cars to lexus of Orlando. Thank you Christopher. More

Outstanding Service! I highly recommend this dealer. Brian, Emily, and Osvaldo were really professional and helpful. They answered all our questions and made the process o I highly recommend this dealer. Brian, Emily, and Osvaldo were really professional and helpful. They answered all our questions and made the process of buying a car smoother. Plus we got a great deal! More

Wonderful experience at Lexus of Orlando Ozzie and Francisco were helpful, friendly, and knowledgable. The staff was all smiles, and they cleaned my car very well after service. Really enjoye Ozzie and Francisco were helpful, friendly, and knowledgable. The staff was all smiles, and they cleaned my car very well after service. Really enjoyed my experience, will definitely be going back soon. More

Customer Service, Par Excellence!! Greetings, greetings! Customer Service in today's environment feels like it's becoming a diminishing art, but not at Lexus of Orlando. I visited this Greetings, greetings! Customer Service in today's environment feels like it's becoming a diminishing art, but not at Lexus of Orlando. I visited this dealership for the first time in May and was greeted with the most helpful, pleasant and service oriented young man ever. Emmanuel was that guy and represented the dealership very well! Thank you Emmanuel. Then, I asked for a service rep that had the same service oriented professionalism and here comes Joshua Montgomery, he was that guy. Josh exemplified "customer service, par excellence". He greeted me with a smile, a firm handshake, a get to know you conversation, a walk-around check of my car, and assured me that everything would be taken care of with my car, to my satisfaction. He just went above and beyond the call of duty to make sure that I was comfortable and pleased. Thank you Joshua, for a job well done!!!! More

Great listener!! Was in the area and decide to do my 5,000 Miles service. Had the fortune to be assisted by Joshua, a very high costumer service oriented person, patie Was in the area and decide to do my 5,000 Miles service. Had the fortune to be assisted by Joshua, a very high costumer service oriented person, patient, listened to all my needs and concerns and inconveniences I had with my vehicle. Very attentive and was very happy with his service! More