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Lexus of Orlando

Orlando, FL

3.5
191 Reviews

5725 Major Blvd

Orlando, FL

32819

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191 Reviews of Lexus of Orlando

May 03, 2018

Best Experience Possible Steven provides exemplary service. Every visit is handled smoothly and efficiently... It is because of my experience with Steven that I would purchase More

by LexusOwnerCenFla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Persaud
May 14, 2018 -

Lexus of Orlando responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Silvia Mickle | Lexus of Orlando

April 26, 2018

I HAVE BEEN TOTALLY SCREWED OVER I ATTEMPTED TO LEASE A NEW CAR FROM JOHN DAVIES AND THIS DEALERSHIP. THE FIRST PERSON WHO I DEALT WITH COMPLETELY LIED TO ME. MR DAVIES AGREED THAT I More

by worstdealership
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John (J.D.) Davies, Moulay "Mehdi" Lemrini
May 01, 2018 -

Lexus of Orlando responded

Thank you for sharing your feedback regarding your recent visit to our dealership. We are currently reviewing your comments and if you would like to provide additional information please contact Guest Relations Director, Rachel Webb, at rachel.webb@lexusoforlando.com.

May 02, 2018 -

worstdealership responded

Rachel Webb: I emailed you a detailed letter explaining everything that happened in my unfortunate visit to your dealership. You have never responded. This tells me that you either do not care or condone the way your sales staff conducts themselves. So you are part of the problem, certainly not part of the solution. I will continue to post my review so that others know in advance how to protect themselves from your sales staff. Too bad for your dealership.

April 10, 2018

Best dealership to work with when purchasing a car. Everyone was super to work with! Joseph was very knowledgeable and made me feel very comfortable. He took me on a test drive and explained everythin More

by Bonnie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Donaldson and Jay, financial manager., Lawrence "Larry" Alton
May 01, 2018 -

Lexus of Orlando responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Sincerely, Rachel Webb | Guest Relations Director | Lexus of Orlando

March 16, 2018

Top of the line I have purchased over one hundred cars in the past. Never have I had such an enjoyable experience as when dealing with Lexus of Orlando. It doesn't More

by Terri May
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John (J.D.) Davies, Edward Lama, David Dent, Marcus Beckford
Apr 10, 2018 -

Lexus of Orlando responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that the team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Rachel Webb | Guest Relations Director | Lexus of Orlando

March 12, 2018

What a kind Gentle Giant Thanks Larry Wow this is my first Lexus and i love it. Called Larry Alton the Sales Manager, he walked me through the Lexus process and we walked out with my first More

by geriyah1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
suren, Surendra Sanichar, Lawrence "Larry" Alton
Mar 13, 2018 -

Lexus of Orlando responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Rachel Webb | Guest Relations Director | Lexus of Orlando

March 11, 2018

Friendly and Knowledgable. Katrina was personable, friendly, and knowledgeable about all of my questions I had. She's a keeper for you guys professionally! I hope to acquire ano More

by Fsfslk
Recommend Dealer
Yes
Employees Worked With
Katrina Ryan
Mar 13, 2018 -

Lexus of Orlando responded

Thank you for the feedback! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Rachel Webb | Guest Relations Director | Lexus of Orlando

March 10, 2018

Friendly salesperson who knows a lot We were looking at several different Makes and Lexus was one of them. It was great working with Ms. Ryan. We had a lot of questions and were really More

by phillipH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katrina Ryan
Mar 13, 2018 -

Lexus of Orlando responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Rachel Webb | Guest Relations Director | Lexus of Orlando

March 09, 2018

Very knowledgeable and proud of the brand Katrina is very knowledgeable about all Lexus products and very proud of them. She is kind and gets to know you and your wants. If you don't know what More

by Kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katrina Ryan
Mar 13, 2018 -

Lexus of Orlando responded

We love hearing from our customers so thank you for taking the time to write this glowing feedback We really appreciate this feedback and we will share it with the team. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Rachel Webb | Guest Relations Director | Lexus of Orlando

March 09, 2018

Knowledgeable and friendly Katrina convinced me to test drive the Is200t I told her I generally prefer German cars like the used vehicle I came to look at but, I can honestly sa More

by Audis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katrina Ryan
Mar 13, 2018 -

Lexus of Orlando responded

Thanks for the great feedback! We're very happy that our team was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Rachel Webb | Guest Relations Director | Lexus of Orlando

February 10, 2018

Excellent Experience! Superb Staff And Store! I contacted Lexus of Orlando in search of a brand-new 2017 Lexus RX 350 in White, with Parchment interior; and was connected with Larry. He made quick More

by Patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Surendra Sanichar, Lawrence "Larry" Alton
Feb 13, 2018 -

Lexus of Orlando responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Rachel Webb | Guest Relations Director | Lexus of Orlando

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