Lexus of Orlando

Steve is awesome Steve has been exclusively my advisor for almost 6 years and he has always treated me very well. He is always responsive to my emails and calls me ba Steve has been exclusively my advisor for almost 6 years and he has always treated me very well. He is always responsive to my emails and calls me back if he is busy. He knows how to treat customers and finds solutions to problems the best he can. Lexus Orlando is lucky to have him. Thank you. More

Great great great great job EMPLOYEE RATING "Steve is awesome" - Firefly80 Steve has been exclusively my advisor for almost 5 years and he has always treated me with kindness . EMPLOYEE RATING "Steve is awesome" - Firefly80 Steve has been exclusively my advisor for almost 5 years and he has always treated me with kindness . He is always responsive to my call or voicemail if it’s busy I get call back as soon that his fee , He knows how to treat customers and finds solutions to each problems alway doing his best to making leave happy he use to be my service advisor from the winter park location when he move to the Orlando location I didn’t happy at all at the end I had to follow him to the Orlando location . Lexus of Orlando from the bottom of my heart you are lucky to have Steven there he is great More

A great buying experience, Tia and Ari were very accommodating in making the deal happen. Ari picked us up from the car rental company in Orlando and drove us to the dealership. Tia and Ari were very accommodating in making the deal happen. Ari picked us up from the car rental company in Orlando and drove us to the dealership. This is SERVICE! Thank you all! More

Help above and beyond what was expected. Your employees went above and their duties. I accidentally left an envelope under the sun visor of the car I traded in. It was already at the auction, Your employees went above and their duties. I accidentally left an envelope under the sun visor of the car I traded in. It was already at the auction, yet they made the effort to locate it and dispose of it. Everyone I came in contact with at your dealership was polite and helpful. Unfortunately I can not recall their names. More

Beautiful architecture. Better Customer ServIce. After going to different luxury car dealerships in the Orlando area. Realised the car I wanted, in my preferred color combination was only available a After going to different luxury car dealerships in the Orlando area. Realised the car I wanted, in my preferred color combination was only available at the Lexus of Orlando dealership. I’m a regular Lexus customer. They have an excellent approach to customer satisfaction. Both of Lexus dealers in the Orlando Area (WinterPark and Orlando) surpass your expectations when it comes to make everything simple and easy. One single call, two quick test drives, traded in my old SUV. After a brisk wait, quickly signed the necessary documents; and suddenly I was driving home in my Brand New Lexus. Thank you guys! More

Awesome Service from Troy I went into the dealership with no intentions of buying a car. However, Troy the wonderful honest sales person went above and beyond my expectations. I went into the dealership with no intentions of buying a car. However, Troy the wonderful honest sales person went above and beyond my expectations. And I ended up leasing a beautiful NX300 F sport. Black on black. I would highly recommend the dealership and especially Troy! And outstanding service from Josh in service! Efficient and great communication! More

Great Customer service is great and they had us in and out in no time! Josh in the service dept is excellent. I would highly recommend this branch to go get Customer service is great and they had us in and out in no time! Josh in the service dept is excellent. I would highly recommend this branch to go get taken care of. More

Excellent dealership excellent service! The service was excellent and our representative was very helpful and attentive. She provided us with all the help and answered all questions and conc The service was excellent and our representative was very helpful and attentive. She provided us with all the help and answered all questions and concerns. Gladimar Alvarado made this deal possible More

Gary Gordon is a total xxxxxxxxx This sales guy Gary Gordon was no help whatsoever and totally brushed me off. In addition, gave me attitude. Please do not work with this man. This sales guy Gary Gordon was no help whatsoever and totally brushed me off. In addition, gave me attitude. Please do not work with this man. More

Don't trust the Sales Mgr Gary or staff!! Do not trust your sales associate or Sales Mgr at Lexus of Orlando, especially if you are buying a used car. I went in with my wife to purchase a seco Do not trust your sales associate or Sales Mgr at Lexus of Orlando, especially if you are buying a used car. I went in with my wife to purchase a secondary car (Kia Optima)and thinking that i was at a Lexus dealership i let my guard down as to being overly cooperative with the mgr (Gary)and sales associate (Kartel). I was told to test drive the car by Kartel which i did inside there lot and it seemed fine. We make the deal happen, no negotiations on my part. We pickup the car 2 days later and as i am driving home thru the bumpy roads of orlando i hear a rattle and slight shaking of steering wheel. I called or texted,Gary and Kartel to make them aware of the issue, they responded bring it back and we will take care of it. No big deal, i said thinking this is a standup dealership. I responded immediately and made them aware i was going on vacation until approx Feb 10th. Gary(Mgr) said don't worry we will take care when u come back. When i get back i called and stopped by the dealership approx around 4pm, they greeted me on the sales floor very enthusiastic and introduce me to the used car mgr, Gary tells him my issue and the used car mgr, takes the car with me for a spin. He hears the noise and takes it into their beautiful shop. Approx 35min later they come out to me and said we don't hear anything, i tell the Tech lets take it for a spin. We went out with 3 diffrent techs, they all concur that they hear the issue but they cannot replicate inside the shop. At this point im getting a bit tired and i see where this is going. Not one of the Tech's can make a descion on whats wrong. Then the asst used car mgr tells me well we can't replicate the issue why don't you take it home and when it gets worse bring it back. I just decided to go hime and take it to an Indy Shop which i did. A week goes by and no one calls me from Orlando Lexus to see how im doing with my issues. On the 18th of Feb i text both Gary and Kartel and explain that the issue was diagnosed, Rack and Pinion and a front strut were the issue. As you my guess, no answer to my text. Im sure they are just to busy selling cars. I drive to the dealership and they are both very busy, i sat an waited about 45min, eventually Gary walks by and i said Gary i need a min, we found the issue with the car, thinking he is going to help. He responds with an arrogant "I don't have time right now, i am busy" so Kartel rushed over and escorts me outside of the Sale floor and tells me we can't do anything for you, its not a safety issue. If u decided to get a used car from Orlando Lexus by I4 do your homework, a new car u have them by the cojones with the CSI survey, used cars they can care less. Funny thing is that my son saw a Volks Jetta that they have in the lot which he needs, Do u think i will go there and deal with them like a used car lot from the hood. Also my wife has a Lexus IS 250 which the lease is up in May, do u think i will go to them, of course not, i will go to Pembroke Pines Lexus where i got the car originally. All this over a few dollars, which i guess they need more then i do, and the arrogance of the sales mgr Gary, to talk to a recent buyer, in that tone of voice. I live in Lake Nona and i will buy my son's car at Offlease Only, where they give their customer at least 500 miles if they have an issue. Please, don't say they (OffleaseOnly)sell cars that are crashed, they deliver 1500 used cars a month. They must be doing something right. By the way my total bill was $750 at the indy shop. Regards, Benjamin Rodriguez More