Lexus of Orlando

Drove from Jacksonville to check out a well priced 2019 certified Rx 350. Had an Appt set up by Tara, very responsive via email. Met with Justin, Product Specialist, who had the car waiting for us. Very po certified Rx 350. Had an Appt set up by Tara, very responsive via email. Met with Justin, Product Specialist, who had the car waiting for us. Very polite, easy going young man who answered every question and knew the product well - very impressive. We looked at another 2019 and decided to go with it-perfect low mileage Rx. Then we met with Sales Mgr Gary. He was friendly, but then brought out the offer. Too little for our trade and too high of an interest rate. Discussed a bit, but he wouldn’t budge or negotiate! No other suggestion offered or willingness shown to discuss. So we left. Always a polite interaction, but never had a dealer unwilling to negotiate at all. Oh well, lost a sale, and over a couple of bucks. Justin however was awesome! More

My friend and I were both looking to be on the market for new cars soon so we decided to head to this Lexus dealership. We enjoy riding longboards and were carrying them with us when we were approached by St new cars soon so we decided to head to this Lexus dealership. We enjoy riding longboards and were carrying them with us when we were approached by Steve Persaud who then proceeded to threaten us with arrest and trespassing charges because of our boards. He didn’t even give us his name we had to get it from another employee. Just walked right up to us saying we’d get arrested if we ever came back to this dealership. We were not there to cause trouble and we would’ve gladly abided by the rules had he gone about it in a more cordial manner but the fact that this person we didn’t even know approached us like that is absolutely unacceptable to say the least. We weren’t disturbing the peace, annoying customers, damaging property or anything illegal or obnoxious in any way yet we were treated like garbage just for walking around with skateboards. Terrible service and quite frankly doesn’t even deserve one star. Just Steven Persaud. The rest of the dealership I have no issues with. More

Fantastic service AGAIN!! Joshua Monthomery is our service advisor. Every time we go there for service we are treated royally by him and the Lexus staff. If I could give Joshua Joshua Monthomery is our service advisor. Every time we go there for service we are treated royally by him and the Lexus staff. If I could give Joshua a 6 star rating, I wouldn’t hesitate to. More

love Lexus! from the moment we came in Girl setting up food Saturday was so nice. lynearya gave us lunch before it was time to be served. she walked around asking from the moment we came in Girl setting up food Saturday was so nice. lynearya gave us lunch before it was time to be served. she walked around asking everyone if they'd been helped. she has a very beautiful and friendly smile. we also worked with josh he was amazing! the energy in that place was very contagious. we love Lexus. More

amazing Jose was amazing! he did a really great job. i dont have Facebook or gmail to leave a medallia rating but outstanding service! lyneare girl at the des Jose was amazing! he did a really great job. i dont have Facebook or gmail to leave a medallia rating but outstanding service! lyneare girl at the desk, was so focused on getting my needs taken care of. she connected me efficiently with speed. definitely worked more than just her job title. Lexus needs more employees like them! More

Exceptional Sales Experience Best sales experience that we have ever received. Ricardo went above and beyond. My wife was uncertain about what vehicle to go with but he was very p Best sales experience that we have ever received. Ricardo went above and beyond. My wife was uncertain about what vehicle to go with but he was very patient and showed us various options for us to look at. He was very knowledgeable and honest on what would best suit our needs. More

Excellent product show person. he went above and beyond to Excellent show person at Lexus dealership. showed all features of the car. Explain the car well to us. Very helpful. Great guy!!! Great cup cakes Excellent show person at Lexus dealership. showed all features of the car. Explain the car well to us. Very helpful. Great guy!!! Great cup cakes hw went above and beyond More

Review of Back Office Only - Sales and Finance are Great I previously submitted a very positive review based right after the purchase of a vehicle for my daughter in May 2019. This review is for the back off I previously submitted a very positive review based right after the purchase of a vehicle for my daughter in May 2019. This review is for the back office / tag / title department of Lexus of Orlando. We purchased a car on May 31, 2019 and the sales and finance staff were great. The back office department that handles tag and transfers are completely incompetent. It has been 79 days and they still have not handled the transfer of tags with my DMV in South Carolina. Here is a recap of events: 1) We were initially told it would take 30 days to process the tag transfer. 2) We were then told it would take 45 days since it was out of state. 3) Mid-July we contacted Lexus of Orlando and my daughter had to go back to the dealership to get a paper tag that expired 7/31.. 4) I contacted my DMV on 8/8 and were advised that Lexus still had not transferred the title. At this point my daughter was driving on expired paper tag. 5) On 8/8 I escalated to Levi Snyder who advised a third party handles transfer of tags for Lexus of Orlando. He promised he would escalate and get this resolved but in the interim, my daughter had to go back (again) to get a paper tag. 6) Meanwhile, my county has issued a personal property tax notice for the tag that is still technically associated with a car I TRADED IN 3 MONTHS AGO. I will have to spend more time to clean this up with my county. 7) It is August 20 and THEY STILL HAVE NOT RESOLVED IT WITH MY DMV. The level of incompetence by the back office at this dealership is astounding. Their sales department earned a customer for life, and their back office has now cost them any future business which is disappointing. More

Greatttt! From the very begin to the end the experience was excellent. The customer service was great. WoodJerry was very knowledgeable and he made sure we unde From the very begin to the end the experience was excellent. The customer service was great. WoodJerry was very knowledgeable and he made sure we understood everything he explained to us about the car. Thank you for that WoodJerry :) Same with the financing department. Thank you again to the group that helped us for making this deal happen for our niece :). More

Excellent The entire experience was excellent. Gigi’s knowledge of the product and features was way above my past experiences which have also always been great The entire experience was excellent. Gigi’s knowledge of the product and features was way above my past experiences which have also always been great but she was really great. Gary is awesome, I have dealt with him many times and Brian is always professional and very pleasant. I did visit other dealerships before purchasing and this experience is head and shoulders above ALL the others. I can’t say enough about Gigi, she was truly fantastic!!! More