Lexus of North Miami - Service Center

his used to be the best Lexus dealership, but a lot of the best employees left and the current lot are not up to the Lexus standard. It's a shame. The dealership facility is nice. Its a big brand new the best employees left and the current lot are not up to the Lexus standard. It's a shame. The dealership facility is nice. Its a big brand new facility. They have a nice waiting area with a large tv, nice leather seats, a cafe, a spa (really!) etc. They also have a large courtesy car fleet so if you service your car here you will get Lexus. However the same is true for all the other Lexus dealerships. Here's the problem. The service advisors I used to work with were excellent. They new the cars well, they answered the phones, they replied to emails, they did great work, and they offered reasonable quotes for non-standard requests (anything beyond regular service). The new lot are your typical Miami employee - don't care about customers, very flaky, don't reply to emails. As an example I emailed the Service Director asking for a new service advisor and she never replied. Then I made an appointment for my 10k mile service with a service advisor who was supposed to be experienced and good. When I arrive, he is too busy and fobs me off to some young kid. Remember this is the first time he is meeting me, so I guess this is how he makes first impressions. Then when I ask them to change the indicator bulbs in addition to the service, they give me some outrageous quote (for something which I could do myself in 5 minutes based on the instructions in the owners manual). I also asked them to install some Lexus F-sport suspension upgrades and the service advisor said they would void my warranty. This is nonsense - it is a Lexus part, made by Lexus, for my car! I went to JM Lexus in Margate instead and they took care of it at a much lower price. They knew what they were doing, they didn't give me any bull about the warranty. BTW I changed the bulbs myself after the Lexus of North Miami visit and it took me (with no previous experience) 20 minutes whereas they had quoted 1.5 hours of labour. It's a shame. I really like Lexus of North Miami. They have a very nice facility, the sales guys are good, but the service department has gone from great to awful. I am taking my business back to JM Lexus of Margate. It's a longer drive but they have a stable workforce that you can count on. More