Lexus of North Miami - Service Center

You guys suck for not adding my review that I wrote two weeks ago. You know, the one about you guys ripping me off on the price of a new keyfob. Where you wanted to charge me almost $600 to replace the one weeks ago. You know, the one about you guys ripping me off on the price of a new keyfob. Where you wanted to charge me almost $600 to replace the one I lost. Well guess what? I bought my new lexus from pembroke pines. It's a wonderful feeling when you walk out of a dealership after buying a car, and the feeling is not that you got a pretty good deal,but that the feeling is that I avoided a worse experience if I bought it from N. Miami lexus. I understand your survival depends on making a profit, but when you kill for it you bring upon your own demise. Thanks for making it obvious that It's a good idea to check around before you but a car, and not purchase base on geographical convenience. Tony P (From N.Miami) More

Very nice to deal with. Very prompt service work and friendly staff. I would go back and also would recommend to a friend. Friendly sales staff as well. friendly staff. I would go back and also would recommend to a friend. Friendly sales staff as well. More

The Dealership is a model to be follow, great pleace with great services, the overall instructure of the building is amazing and they have everything for your convinience when you are waiting for your car great services, the overall instructure of the building is amazing and they have everything for your convinience when you are waiting for your car More

I took my CT in for service to take care of a recall - (improper coolant concentration). At the time Mr Ladaga offered to take care of a dent not caused by the dealer. Two service visits where made to tak (improper coolant concentration). At the time Mr Ladaga offered to take care of a dent not caused by the dealer. Two service visits where made to take care of both situations. In all cases, including prior oil change visits, the fixes where performed quickly and professionally. The North Miami Lexus Team, specially Shahed, Nabila, Many, Chris and AJ at the time of the sale have been friendly, courteous, knowledgable and professional. Two thumbs up for an excellent service! I will continue to come back and will recommend the dealer to colleagues and friends. And yes, my next new car will be a Lexus. More

The service staff bends over backwards to make sure that everything was taken care of and done very well. I would definitely recommend them to anyone. everything was taken care of and done very well. I would definitely recommend them to anyone. More

The collision department is awful!!!!!! People are nice, but the quality is so bad. I bought a new car from them and had an accident months later. I went there for repair. They told me it would tak but the quality is so bad. I bought a new car from them and had an accident months later. I went there for repair. They told me it would take them 10 days to finish the job and the car will look like brand new. Then in 3 weeks they called me and said the car is ready to go. i went there. However, the job was not done. There were still scratches here and there.They did not even stick the little thing to the front shield window. They did not even wash my car, not even outside. I requested them to take care of the scratches. They told me i can pick it up the next day, but they called me at 5:30pm next day and asked to pick it up. I did not have time. then they told me to pick it up at 8:00am the next morning, which was a Saturday. i went there to pick it up the second time, but the job is not done yet. There were scratches. I requested them to do it again. They took it back and i was waiting. When it came back, still has it somewhere else. They took it back again. They took care of where I pointed out, but they did not wash my car at all. I took my car home. But i found scratches again between front bumper and the big light. Besides, the replaced two doors, the front one on passenger side, they did not stick the plastic thing to the window. the back door inside, they did not stick the plastic thing to the window. If you dont pay attention, you wont find it. How i found it was when I was driving, i can hear the wind sound inside my car, which was because they did not stick the window with the plastic thing. More

I brought my car in for an oil change at approx 1.30pm and was offered to have the 65,000 mile check up done to my vehicle. I told the service writer I could not afford the fee at the time which was appro and was offered to have the 65,000 mile check up done to my vehicle. I told the service writer I could not afford the fee at the time which was approx $980 (from previous inquiry), I was advised of a special of $145+tx which would include a overall check of the car including the oil change, rotating of tires, etc. The offer was good so I advised the writer to go ahead and have it done. I left my car and went on to run errands. About 6pm that evening I receive a call from the dealership, not from the adviser, but from a rep calling to let me know we are "so sorry" that we did not call you early but your car will not be ready today because we found a rats nest in the air filter section of your car. My first reaction was shock, how did a rats get in my car, the caller went on to ask if I kept my car in the garage (no), do I keep my car parked for long periods of time (no) , I drive my car everyday. She continued with saying "our mechanic/specialist is working on an estimate". A loaner was offered which I accepted but later refused. After the phone call ended, I started to wonder about this "estimate" that their mechanic/specialist was preparing. I called the Lexus back and asked for the service specialist to explain to me what this estimate was for, there was no damages at the time but according to the mechanic/specialist in order to get the car back to lexus "standard" they were writing an estimate (an estimate for unforseen damages - bullsh----). I received a call the next day to go by the a to see the damages for myself. I have never seen a rats nest before so this was just unremarkable. An estimate was given by the mechanic/specialist of 9.2 hours to clean the nest from the car for a cost of $980.00 not only was this outrageous but felt like the dealership was xxxxxx their customer. This was not my entire car but a section which would have taken a few hours to do. I left the dealership with my "rat" car and took it to a local mechanic who cleaned it in approx 3 hours and installed a brand new ac filter for a total of $230.64. I have always driven a Lexus and my car has always been serviced by the dealership, but after this experience I will definitely think twice. One other note I have had excellent service at Countyline (when there were still in existence) and Lexus of Pembroke Pines. This was my second visit to Lexus of north Miami and the both have been unpleasant More