Lexus of North Miami - Service Center

Tiempo de espera muy largo, no había agente disponible al momento , en la caja la atención estaba centrada en el celular en las redes sociales y no en el cliente , al igual que la agente de servicio , deberí momento , en la caja la atención estaba centrada en el celular en las redes sociales y no en el cliente , al igual que la agente de servicio , deberían prohibir celulares en el trabajo More

Very reliable service in every aspect incl sending service reminders, scheduling, advising, servicing and delivering clean car. service reminders, scheduling, advising, servicing and delivering clean car. More

Busy time of year but 2 visits and still no remote access to start vehicle. Was promised tint as dark as fl law have friends with darker tints and am on intercoastal so it’s important and I explained that. to start vehicle. Was promised tint as dark as fl law have friends with darker tints and am on intercoastal so it’s important and I explained that. More

The waiting time is not acceptable I went for 15000 miles service which was to rotate tires only, it took 2h and 15 min to get the car back in my possession. The car wash was done with minimum effort. miles service which was to rotate tires only, it took 2h and 15 min to get the car back in my possession. The car wash was done with minimum effort. They start working on my car 1 hour 45min after I dropped it off. My Lexus app notified me on that. I am very disappointed More

Overall great service! Everything went well and everyone was very professional and nice! Will recommend Everything went well and everyone was very professional and nice! Will recommend More

Overall the process was positive. It just took much longer than anticipated. The salesman was good. It just took much longer than anticipated. The salesman was good. More

Had the issues: seat cooling vent not working correctly, breaks not working correctly. brought in about 3 times and was told no problem, ask to look on the car computer for saved problem, was told noting in breaks not working correctly. brought in about 3 times and was told no problem, ask to look on the car computer for saved problem, was told noting in record, I have a screen picture that I took a week after I brought it in that is sowing problem of brakes in history, are repairs lying? also I call numerous time to see if my car is ready, no one call us back, so we came at 5pm, we picked up the car at 6:30 More

Bobby is the best! Reliable, attentive and delivers what I need.. I trust his advice and service. Reliable, attentive and delivers what I need.. I trust his advice and service. More

The customer service at Lexus of North Miami is the best i have experienced I have been a costumer for almost 25 years , special thanks to BOB ! i have experienced I have been a costumer for almost 25 years , special thanks to BOB ! More

Bobby Rahmani my service rep is the best. Knowledgeable, friendly and nice. Trust the service dept. as well. Knowledgeable, friendly and nice. Trust the service dept. as well. More