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Lexus of North Miami - Service Center

North Miami, FL

4.5
959 Reviews

959 Reviews of Lexus of North Miami - Service Center

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December 01, 2024

Very reliable service in every aspect incl sending service reminders, scheduling, advising, servicing and delivering clean car. More

by RATKO.PICURIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Lexus of North Miami responded

Thank you for highlighting the reliable service at Lexus of North Miami! We're glad to hear that our team met your expectations in every aspect. We look forward to serving you again!

November 30, 2024

Busy time of year but 2 visits and still no remote access to start vehicle. Was promised tint as dark as fl law have friends with darker tints and am on intercoastal so it’s important and I explained that. More

by ROBIN.SCHRAGER
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Rahmani
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Lexus of North Miami responded

I apologize for the inconvenience you've experienced with the remote access and tinting. We strive to meet our customers' expectations, especially when it comes to specific requests like yours. Please reach out so we can address these issues directly and find a suitable solution for you. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

November 30, 2024

The waiting time is not acceptable I went for 15000 miles service which was to rotate tires only, it took 2h and 15 min to get the car back in my possession. The car wash was done with minimum effort. More

by ELEROS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric
Dec 02, 2024 -

Lexus of North Miami responded

We apologize for the long wait and lackluster car wash during your recent service visit. It's disappointing to hear that we didn't meet expectations, especially with such a straightforward task. We appreciate your feedback and are committed to improving our efficiency in the future. If you have any further concerns or questions, please feel free to reach out directly. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

November 30, 2024

Overall great service! Everything went well and everyone was very professional and nice! Will recommend More

by CRISTYR16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roman Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Lexus of North Miami responded

Cristy, thank you for recommending us! We're delighted to hear that your experience at Lexus of North Miami was positive and professional.

November 30, 2024

Overall the process was positive. It just took much longer than anticipated. The salesman was good. More

by Iprlovematters
Recommend Dealer
Yes
Employees Worked With
Luke Smigiel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Abe Omar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Lexus of North Miami responded

We appreciate your patience and understanding during the sales process at Lexus of North Miami. If our team can provide any additional assistance, please let us know!

November 28, 2024

Had the issues: seat cooling vent not working correctly, breaks not working correctly. brought in about 3 times and was told no problem, ask to look on the car computer for saved problem, was told noting in More

by IM4445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Rahmani
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Lexus of North Miami responded

It's concerning to hear about the repeated issues with your vehicle and the lack of communication you've experienced. We strive for transparency and efficiency, so it's disappointing that this wasn't reflected during your visits. Please reach out directly so we can address these concerns promptly and ensure everything is resolved to your satisfaction. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

November 28, 2024

Bobby is the best! Reliable, attentive and delivers what I need.. I trust his advice and service. More

by abramoice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Lexus of North Miami responded

Thanks for the shoutout to Bobby! We appreciate your trust in the Lexus of North Miami team.

November 27, 2024

The customer service at Lexus of North Miami is the best i have experienced I have been a costumer for almost 25 years , special thanks to BOB ! More

by marco26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Lexus of North Miami responded

Marco, thank you for your loyalty over the years and for sharing this wonderful feedback about Lexus of North Miami! We're delighted to hear that Bob has made such a positive impact on your experience.

November 27, 2024

Bobby Rahmani my service rep is the best. Knowledgeable, friendly and nice. Trust the service dept. as well. More

by NORMANGARN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2024 -

Lexus of North Miami responded

Norman, we're delighted to hear that Bobby and our service team at Lexus of North Miami have earned your trust. Thank you for the kind words!

November 25, 2024

Bobby is the best! !!!Both attentive and helpful with my questions and issues. Will always ask for him. More

by fklickstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Lexus of North Miami responded

We're delighted to hear that Bobby provided attentive and helpful service at Lexus of North Miami! Thank you for sharing your experience, and we look forward to assisting you again in the future.

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