Lexus of North Miami - Service Center

When I called the company the receptionist she had me on holf for twenty minutes after her very bad attitude, then she transferred me to finance which had nothing to do with my call. After I informed her I holf for twenty minutes after her very bad attitude, then she transferred me to finance which had nothing to do with my call. After I informed her I was going to do the survey after call she somehow finally found someone to help me. It was as if there wasn't anyone in the service department, after I finally got an appoointment I arrived there from a problem that lexus fixed before a problem they had never seen before with the powersteering. I waited in the lobby for an hour for them to tell me that they "think" its the modular and it was $1058 to repair(no problem) but they went on to say if it wasnt yhat I would have to "commit" to a $3000 dollar job a rack n pinion I wasnt going to commit to something they couldnt tell me exactly what was wrong and nevertheless the saftey point they gave the car the rack n pion was good! wth Its like they were trying to get my money after I paid $180.00 to have this problem fixed before which required resetting the computer. THIS WAS MY WORST EXPERIENCE and I dont plan on going back or ever calling there to be put on hold for 20 min and treated rudely, not to mention them cant give me an exact ans on whats wrong with my car, a car thats made by the company. More

Even though I'm within walking distance from a Lexus dealership in my area, I make the 30 minute trek because the prices can't be beat! dealership in my area, I make the 30 minute trek because the prices can't be beat! More

I do not like the service provided for the free car wash.... it looks like the guys who are responsible for it just put my car into the machine and thats it..... sometimes when i picked my car up i can wash.... it looks like the guys who are responsible for it just put my car into the machine and thats it..... sometimes when i picked my car up i can see a lot of dirty stains on it and the worst thing is that i noticed a little scratches on my car's coat from the car wash machine..... I think that for that kind of car i pay (that is not cheap) , lexus should be offer a better service. In the other hand, excellent service provided by Mathew Silva, everytime I stop by Lexus north miami he always assist me in what I need. More

Absolutely fabulous service at Lexus of North Miami! I have been a customer for over 15 years and I do not have one complaint. I will always return for service or purchase of a new Lexus. have been a customer for over 15 years and I do not have one complaint. I will always return for service or purchase of a new Lexus. More

My next car will be a Lexus because of the excellent service at Lexus of North Miami. It is always first class. At my last service visit I was offered a loaner car but declined. They delivered my car service at Lexus of North Miami. It is always first class. At my last service visit I was offered a loaner car but declined. They delivered my car to my house all washed. The price was market price on the new tire they replaced. I didn't know they replaced tires! Whatever the auto need, they come through. More

I enjoy coming to Lexus to get my car serviced. My service advisor is awesome she does not rush you and actually follow ups. There are several amenities to occupy your time even if you have company of service advisor is awesome she does not rush you and actually follow ups. There are several amenities to occupy your time even if you have company of all ages. My experience at Club Lexus is always Superior Service! I look forward to my car service because I know my tech will get in done and I have no worries while a enjoy the relaxing facility. More

Nabila is always accommodating whether it be on short notice or via appointments. She is courteous and knowledgeable!! I am glad the she is my Sevice adviser. notice or via appointments. She is courteous and knowledgeable!! I am glad the she is my Sevice adviser. More

I love going to that particular dealership because it is a nicer and friendlier atmosphere than the Lexus at pembroke pines. The people are ver courtesy and the Lexus store is excellent. a nicer and friendlier atmosphere than the Lexus at pembroke pines. The people are ver courtesy and the Lexus store is excellent. More

I have been going to Lexus of North Miami for many years and they have always been excellent. Chris Martino makes you feel like you are in your second home. He is friendly and attentive to your needs. Th and they have always been excellent. Chris Martino makes you feel like you are in your second home. He is friendly and attentive to your needs. The service is usually quick and they return your car nice and clean. Overall it is a great experience to take my car for maintenance to Lexus of North Miami. More

The customer service is fantastic. The staff is friendly and responsive. The prices, atmosphere and amenities are well above and beyond the other Lexus dealership in Kendall. I recommend Lexus of North Mi and responsive. The prices, atmosphere and amenities are well above and beyond the other Lexus dealership in Kendall. I recommend Lexus of North Miami hands down! More