Lexus of North Miami - Service Center

Very slow. Took 1 hr for my loaner car to show up. My appointment was 10am and was told it would take 1-2hrs to do the 4 year maintenance. 3 pm no thing, so Took 1 hr for my loaner car to show up. My appointment was 10am and was told it would take 1-2hrs to do the 4 year maintenance. 3 pm no thing, so I called and was told Jonathan was busy , will call back. 4pm, nothing. Called again. This time jonathen answered and told me that my car needs a broke flush. I knew he was trying to push for unneeded repairs as I used to work on cars myself and my car is less than 4yrs old with less 30k miles. I said no and he said then my car was ready. Why didn’t he call me. I went to pick up the car, waited another 40minutes for the car to show up. I bought my car from Pembroke Pine and had been doing maintenance there, I live very close to this dealer so I want to give them a try. It was bad . Will not go again. More

A great service advisor makes all the difference. Bobby Rahmani Has been mine for a long time now. He is always fair and straightforward and a pleasure to work with. Do yourselves a favor …Do NOT let Bobby Rahmani Has been mine for a long time now. He is always fair and straightforward and a pleasure to work with. Do yourselves a favor …Do NOT let ever let him go. He’s fantastic. More

I feel it is important to know what they service did in detail and what are the findings, so the driver has an idea of what to look for before the next service. Such as tire pressure, tires wear n tear, br detail and what are the findings, so the driver has an idea of what to look for before the next service. Such as tire pressure, tires wear n tear, brake pads, etc?? More

Everything went fine. The driver was very nice and cordial. Service was on point. Thanks The driver was very nice and cordial. Service was on point. Thanks More

it was a seamless pleasure in doing business From service dept, to sales,to finance, to insurance dept. All were very professional I would recommend all of them. 👍 service dept, to sales,to finance, to insurance dept. All were very professional I would recommend all of them. 👍 More

Great service as always! Bobby is always nice ,polite ,knowledgeable , easy communication and very professional. Bobby is always nice ,polite ,knowledgeable , easy communication and very professional. More

Service manager Eric Garcia was knowledgeable, approachable and helpful. I will be bringing my vehicle to this dealership for further service. Thank you. approachable and helpful. I will be bringing my vehicle to this dealership for further service. Thank you. More

Great service. Love that they wash the car too. I wish they vacuumed both the front and back. Love that they wash the car too. I wish they vacuumed both the front and back. More

Service Manager seemed upset when asked what would actually be done to the vehicle. When unable to justify the cost for a long list of “checks” instead of actual work I was essentially dismissed and actually be done to the vehicle. When unable to justify the cost for a long list of “checks” instead of actual work I was essentially dismissed and nearly “blamed” for not wanting checkups for $250. When asked for help ti reset the maintenance light, he insisted that I must go somewhere else for it (thank God for Google). Certainly not what I expect from Lexus Service nor my experience in many many years with the brand. More

They were fast and efficient. Car had to be towed and they fixed it very quickly Car had to be towed and they fixed it very quickly More