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Lexus of North Miami - Service Center

North Miami, FL

4.4
493 Reviews

493 Reviews of Lexus of North Miami - Service Center

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June 27, 2015

HARVEY GONZALEZ CANNOT BE REPLACED I HAVE BEEN GOING TO HARVEY FOR MANY YEARS NOW COMPLETE SATISFACTION FOR EVERY VISIT VERY KNOWLEDGEABLE EVERY SERVICE VISIT IS DONE RIGHT TH More

by buggys1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harvey Gonzalez
Jul 01, 2015 -

Lexus of North Miami responded

Hello Buggys, Thank You so much for the loyalty to our Dealership and to Harvey, That is what it is all about giving the type of customer service that retains our customers We are very appreciative of your business.. Hope to see you soon... Thank You, Gene Ballard Sales Manager Lexus of North Miami gballard@czag.net 786 528-3788

May 16, 2015

Great Service This is my second Lexus and I have had the same service representative Frank Salerno that is always personable and knowledgeable. I always get my car More

by Toobular
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Mansen
Jun 07, 2015 -

Lexus of North Miami responded

Hello , I am glad to hear your experience here at Lexus of North Miami went well. If you ever need anything at all for your vehicle, please don’t hesitate to contact me. I will let Frank know about your review. Thanks again for your business! Carlo Castillo Business Development Director Lexus of North Miami Cell - (786)262-5263 ccastillo@czag.net

May 11, 2015

detail dilemna for used car I give John Wirshing a poor review in the handling of this detail in that like others contacted he did not call back. I bought my vehicle, GX450, in o More

by smithgx450
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathon Wirshing, Tino Watkins
May 12, 2015 -

Lexus of North Miami responded

Hello Mr. Smith My Name is Carlo Castillo and I am Tino's Manager. Please call me at 786-262-5263 when you get a chance. Apologize for the inconvenience here. Look forward to speaking with you. thanks. Carlo Castillo Lexus of North Miami Business Development Director

January 31, 2015

Service Oriented Excellence Absolute commitment to excellence and accommodating customer needs. Pleasure doing business. Wonderful experience. We will definitely become repeat cu More

by Fooangel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Parke, Jordan Comora
Feb 02, 2015 -

Lexus of North Miami responded

Hello , I am glad to hear your experience here at Lexus of North Miami went well. If you ever need anything at all for your vehicle, please don’t hesitate to contact me. I will let Jordan know about your review. Thanks again for your business! Carlo Castillo Business Development Director Lexus of North Miami Cell - (786)262-5263 ccastillo@czag.net

January 13, 2015

Horrible Service Center! Lexus of North Miami is the worst car dealership experience i have ever had. Everything started off great in Sales.. and then when I went to service More

by Tharr62
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Harvey Gonzalez
Jan 13, 2015 -

Lexus of North Miami responded

  Thank you for taking the time to provide us your feedback. We’re very sorry to hear about your recent experience at our dealership. Our customers are very important to us. We would like to talk to you more about what happened. I would greatly appreciate it if you could reach out to me directly at 786-262-5263 to go over a few details.   Thank you. Carlo Castillo Lexus of North Miami Business Development Director ccastillo@czag.net

November 13, 2014

Who did it? "Henry James did it" Henry is the best salesman I've dealt with since I've been buying Lexus and I'm on my third SUV. He made it happen, I went in with my RX 350 2010 for More

by Imansaran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Gonzalez, Henry James
Dec 27, 2014 -

Lexus of North Miami responded

Marie, Fantastic!! All of Henry's customers are always happy! I hope you are enjoying your RX 350, and if you need anything please don't hesitate to contact us. Thank you for your business and this review!! Carlo Castillo BDC Director Lexus of North Miami Cell - (786)262-5263 ccastillo@czag.net

October 17, 2014

Alex Vastardis Service Rep Alex assisted me today an learning how to operate my new GS 350. He was extremely professional, explained everything clearly and precisely enabling me More

by AndreaLarsen
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Vastardis
May 18, 2014

considerate, understanding, competent My wife and I brought our car into Lexus of North Miami immediately after we had an unusual driving experience which had concerned us. We did not hav More

by MurryDiamond
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June 28, 2013

I purchased my 2012 GX460 from the North Miami dealership because it is close to my home and has a tremendous facility. I had previously purchased a vehicle from Erik Mansen at a more remote dealership. I kn More

by GX460FAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yoni Edery, Erik Mansen
June 12, 2013

I have leased 2 ES-350's from Lexus of North Miami and have had a great dealer experience on both occasions. I have also had my car serviced exclusively at the dealership and have had on-time appoint More

by snookybeth8888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Justin Adderly
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