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Lexus of North Miami - Service Center
North Miami, FL
361 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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361 Reviews of Lexus of North Miami - Service Center
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February 09, 2010
New location looks fantastic...but service is bad! I went to do wheel alignment and it took 5 hours to do wheel alignment. I was quoted one price by service agent, then Service manager (he was wearing Jamaic to do wheel alignment and it took 5 hours to do wheel alignment. I was quoted one price by service agent, then Service manager (he was wearing Jamaican colorful cap) stepped in and increased the quote so I had to go with the service agent. I spent 5 hours of my life there! The level of customer service is nothing of luxury company. The Service agents make you feel as if you owe them money and they are doing you a favor. Busy faces with a lot of commotion and running back and forth, while many customers left unhappy. While waiting I got hungry and tried their inside cafe if you can call it cafe. Bad decision, French onion soup tastes nothing like soup. The only good thing, it was empty inside the dealership and I had a chance to relax in one of their massage sofas. More
by mrasia
Employees Worked With
Service manager with Jamaican cap
