Lexus of North Miami

Working with Ed Rubinfeld has been a pleasure. His professionalism, knowledge and dedication to customers is unparalleled. Any type of question and/or concern that I have is answered with clarit His professionalism, knowledge and dedication to customers is unparalleled. Any type of question and/or concern that I have is answered with clarity and promptness. Lexus of North Miami is lucky to have him as part of their team. More

El servicio es eficiente y efectivo. Siempre se esfuerzan en satisfacer al cliente. Gracias por su excelencia y Siempre se esfuerzan en satisfacer al cliente. Gracias por su excelencia y More

The entire process was overall easy going. Working with Sierra, Matthew, and Todd was a great experience and that's why I ultimately went with Lexus of North Miami over the other South FL deal Working with Sierra, Matthew, and Todd was a great experience and that's why I ultimately went with Lexus of North Miami over the other South FL dealers. More

I recently purchased a Lexus NX350 from Lexus of North Miami through the Costco Auto Program, and the overall experience reflected a well-structured and professionally managed operation. Sierra, the sa Miami through the Costco Auto Program, and the overall experience reflected a well-structured and professionally managed operation. Sierra, the sales representative assigned through the Costco program, demonstrated consistent communication, accuracy in inventory representation, and full adherence to the Costco pricing guidelines. The vehicle configuration discussed matched our expectations, and no additional fees were introduced beyond the disclosed program structure. Financing terms reviewed prior to our visit were aligned with the dealership’s published promotional rates. When the original unit we selected became unavailable shortly before our arrival, we were offered the same model in a higher trim level, with the identical interior and exterior color combination, at the previously agreed pricing. That adjustment reflected flexibility and customer-oriented decision-making. Ana in Finance conducted the documentation and product presentation process in a thorough and professional manner. Options were explained clearly, and our selections were respected without unnecessary pressure. Christian provided an insurance review across multiple carriers and offered objective comparisons, allowing us to make an informed decision. The end-to-end transaction lasted approximately four hours. All stages were handled appropriately; however, the finance phase represented the most time-intensive portion of the visit. Improving efficiency in that segment could further elevate an already strong customer experience. Overall, the team operated with transparency, structure, and respect for the buyer’s decisions. Based on this transaction, I would recommend this dealership to prospective Lexus customers, particularly those utilizing the Costco Auto Program. More

As always, every time I go to Lexus of North I know will take care by an excellent experience team lead by Bobby. take care by an excellent experience team lead by Bobby. More

Luis Garcia was helpful, responsive and informative for this visit. Ed Rubenfeld was very helpful during a previous service visit when he intervened to to diagnose and resolve a difficult technical proble this visit. Ed Rubenfeld was very helpful during a previous service visit when he intervened to to diagnose and resolve a difficult technical problem when the convertible top wouldn't open properly. More

Bobby my ongoing Service Manager continues to be very helpful, professional and supportive in making sure that my beautiful Lexus ES300h, is taken care of with proficiency and respect. I’m very proud helpful, professional and supportive in making sure that my beautiful Lexus ES300h, is taken care of with proficiency and respect. I’m very proud to be part of the Lexus of North Miami family for many more years to come!! More

We drove three hours to have our tire patched. Aidan was extremely helpful and got us back on the road in short time. Aidan was extremely helpful and got us back on the road in short time. More

excellent. lounge area is great... the service writer is excellent. keep up the woodwork. goodbye lounge area is great... the service writer is excellent. keep up the woodwork. goodbye More

Ronald was great. Waiting area great. Cashier lady not so great with bad attitude and bad service Waiting area great. Cashier lady not so great with bad attitude and bad service More