Lexus of North Miami

Andrew Verneuil was amazing. I have been a Lexus customer for 21 years now. Andrew is definitely the GOAT. very kind, helpful and willing g ti get you the best deal. Andrew h I have been a Lexus customer for 21 years now. Andrew is definitely the GOAT. very kind, helpful and willing g ti get you the best deal. Andrew had sold me the last three cars I owned. Thank you Andrew. Also love dealing with Syed Best duo ever. Always the best experience with Lexus of Miami. More

It was a pleasure to by my car at this dealer it was a very nice experience , thank you ! very nice experience , thank you ! More

Exploitative and Heartless: Shame on This Lexus Dealer! If I could put ZERO stars I would! We were treated horrifically by this dealership. The experience was nothing short of a nightmare, and I feel If I could put ZERO stars I would! We were treated horrifically by this dealership. The experience was nothing short of a nightmare, and I feel compelled to share our ordeal with others. We went to this dealership hoping to find a reliable vehicle. Little did we know that this seemingly reputable establishment would turn out to be a den of vultures preying on senior citizens. The car was very overpriced. When we expressed interest in a particular Lexus model, the salesperson pounced like a hawk. They convinced us that the car was a steal, failing to mention that it needed service and various parts replaced including brakes among many other things. The price they quoted was exorbitant, taking advantage of our trust and vulnerability. When we went back after issues surfaced, we got a very nasty attitude. The dealership’s staff displayed a level of rudeness that left us stunned and treated us as if we were an inconvenience. Their dismissive attitude and lack of empathy were appalling. They have no respect for senior citizens we were nothing but respectful and kind and patient with them with various trips to the dealership that was required to address all the issues with the car. So many broken promises! The car, which was supposed to be in pristine condition, turned out to have multiple issues. The promised repairs were half-hearted at best. It’s as if they patched things up with duct tape and hoped we wouldn’t notice. Shame on them for taking advantage of the elderly who trusted them! ZERO accountability: When we raised our concerns, the dealership’s response was dismissive. They shrugged off our complaints, blaming us for not thoroughly inspecting the car before purchase. Their lack of accountability was infuriating. In summary, this Lexus dealer embodies everything that’s wrong with the auto industry. They prey on vulnerable customers, overcharge for subpar vehicles, and treat people with callousness. Shame on them for tarnishing the reputation of a once respected brand. We have purchased several Lexus in the past and this dealership does not encompass the luxury and top notch service you would expect from a Lexus dealership and certainly not the ones we have dealt with in the past. This was our first and last time dealing with this dealership! I urge anyone considering a Lexus to steer clear of this dealership. Let our unfortunate experience serve as a warning: Avoid this place at all costs!! Shame on you Erez! Alfred your temperament needs to be adjusted! Gross behavior from you both of you! More

Muy buena atención. Mucha paciencia ,mil gracias por la amabilidad. Quede muy satisfecha con el servicio. Mucha paciencia ,mil gracias por la amabilidad. Quede muy satisfecha con el servicio. More

Bobbie is very courteous and very efficient in his job. It is a pleasure to know your vehicle is in good hands. It is a pleasure to know your vehicle is in good hands. More

Diego and his team did a great job! He was very knowledgeable and informative! Smooth transaction He was very knowledgeable and informative! Smooth transaction More

Buy a new car is always stressful and time consuming, but Diego Camboni from Lexus of North Miami made our process easy and quick. He went beyond my expectation. He is very professional, courteous, He was pe Diego Camboni from Lexus of North Miami made our process easy and quick. He went beyond my expectation. He is very professional, courteous, He was pendient when car arrive to dealer and give information to us. He was very especial with us More

Excelence service from Lexus North Miami to make my process fast and simple! On top of that, I was very happy with Denis’s customer focus and professionalism, helping me decide on the best available process fast and simple! On top of that, I was very happy with Denis’s customer focus and professionalism, helping me decide on the best available car. I will come back for sure! More

My experience at Lexus of N. M. was very good. Both Jade and Santana took fantastic care of us. M. was very good. Both Jade and Santana took fantastic care of us. More

We (my son and I) visited Lexus of North Miami a couple of weeks back as we were considering Lexus ES 350 F Sport as our new car. Sales person Isaac Rodriguez was nominated to us. I had updated Isaac of my of weeks back as we were considering Lexus ES 350 F Sport as our new car. Sales person Isaac Rodriguez was nominated to us. I had updated Isaac of my discussion with JM Lexus, where we had test driven the Lexus ES 350 F Sport with black seats. As JM Lexus did not have the vehicle in inventory we decided to check with Lexus of North Miami. We once again test drove the Lexus 350 F Sport. Thereafter we asked him to provide us with the best quote. He took out a print of the quote and gave it to us. I told him that I will come back to him soon, to which he asked us how soon? In 5 mins - 10 mins? I informed him that I wanted to discuss the matter with my wife and revert back to him with the week. He then snatched the quotation from my hand and informed us that I cannot have the quotation. I then asked him if I can take a photo so I remember the price of the vehicle. This too was declined by him. We were then asked to meet his manager. After waiting for around 10 mins we left the dealership without meeting the manager as he did not come to meet us. Isaac is an extremely RUDE sales person and have never met such a car sales person in my life of 58 years. He does not know how to respect potential clients. The next day I bought a BMW from BMW of Fort Lauderdale. Lexus as the world class company should be careful of its reputation. I will also write to Lexus Japan to let them know of this very disrespectful incidence. I don't know much about the dealership so can't comment on it, but every company is build on its people and if there are more Isaac's in Lexus of North Miami I would not recommend this dealership to anyone. I will never go to Lexus of North Miami ever. More