Lexus of North Miami

The customer service is fantastic. The staff is friendly and responsive. The prices, atmosphere and amenities are well above and beyond the other Lexus dealership in Kendall. I recommend Lexus of North Mi and responsive. The prices, atmosphere and amenities are well above and beyond the other Lexus dealership in Kendall. I recommend Lexus of North Miami hands down! More

I have purchased an ML350 from Lexus of North Miami. Matt I have purchased an ML350 from Lexus of North Miami. Matt in financing is AWESOME. I also had the pleasure of working with Henry James. Mr. James is I have purchased an ML350 from Lexus of North Miami. Matt in financing is AWESOME. I also had the pleasure of working with Henry James. Mr. James is truly an asset to your company. He was very knowledgeable and he kept me informed throughout my buying process. Because of the customer service experience that I received by Mr. James I will definitely be back when I am ready to by another car in about a couple of years. Thank you so much and I will be posting positive feedback about my experience online. I give Lexus of North Miami a 10 out of 10. I LOVE LEXUS OF NORTH MIAMI. More

I love LNM!! I've purchased 4 cars in 8yrs I know but it's soo worth it! From the time u walk in til the time u drive off in your new car it's a dream come true to experience a friendly buying experience it's soo worth it! From the time u walk in til the time u drive off in your new car it's a dream come true to experience a friendly buying experience! Highly recommended! More

My service appointments have always been hassle-free and transparent. Shad has always been respectful and upfront about the work to be done on my vehicle and the wait times have not been excessive. Unfortu transparent. Shad has always been respectful and upfront about the work to be done on my vehicle and the wait times have not been excessive. Unfortunately, I had a different experience when I went in to inquire about getting out of my lease and into something with a lower monthly payment. I got the distinct impression that I was being humored and when it came time to talk real numbers, even felt slightly belittled ("Why would you think we would ever lease a vehicle for that price?"). Even if the number I threw out was completely absurd, a more appropriate and professional response would have been, "I'm sorry, but I don't think we can meet your needs right now." I realize that lease transfers and early exits are not the norm and do not make Lexus (or its salespeople) any money, but customers will not stay loyal if they are treated like nuisances. More

Sean set up my appointment at my convenience. My husband and I chose to wait. During the inspection it was determined that the tires on my 2006 RX450 needed replacement. Sean came and spoke to us in the lo and I chose to wait. During the inspection it was determined that the tires on my 2006 RX450 needed replacement. Sean came and spoke to us in the lounge area. He suggested that since it would take a few hours we should use a loaner car to get home. When I phoned at 3 PM to determine the progress Sean asked if I would like a Valet to deliver my car and pick up the loaner. I was very pleased with that arrangement. I made an appointment for some brake work to be done in three weeks. Sean said he will arrange for my car to be picked up at my home.I appreciate that service. I feel I have always been treated very well at Lexus. Carol B. Schectman More

My faithful Audi of ten years had become unreliable. I visited the North Miami Lexus dealership and was very impressed by the efficient workings of the dealership, the care and concern for each customer, visited the North Miami Lexus dealership and was very impressed by the efficient workings of the dealership, the care and concern for each customer, and by the new model Lexus 350GS. As I was planning a 28 hour car drive up to Massachusetts, in less than two weeks,it was imperative that I learned all about this new model quickly if I was to drive a new car on that long drive and be away three months. In that two weeks, I was properly prepared and in command of the new car as well as the new computer format for sound, security system, the GPS, and interactive communications with Lexus resources. Every little and big question was patiently handled and fielded. I logged almost twenty hours at the dealership to prep on the car and program the satellite radio, to master a fair share of all the new features in the car, and never had an impatient reply or personnel unwilling to help with any question or any request. I am very grateful for the attention and the help. Without it, I would never have undertaken a drive from Florida to the mountains in Massachusetts as a woman driving solo that whole distance, in a car she she was just getting to know. For all these reasons, I award this dealership the highest possible ratings in all but pricing. I did not spend time looking elsewhere, so it is possible I indeed had the best price, but I cannot award the highest rating for price without that research. What sold me was the promise of service and attention to my needs. And Lexus absolutely delivered on that, five stars out of five stars. More

This is my 4th Lexus and three i have purchased from this dealer, i have always been treated fairly and honest. I will buy my next Lexus from them dealer, i have always been treated fairly and honest. I will buy my next Lexus from them More

I have worked with this dealer two times and I had a great experience both times. Very professional team and the customer service is great. They really care about customer satisfaction and also they try great experience both times. Very professional team and the customer service is great. They really care about customer satisfaction and also they try to create a long term realtionship with you. It is not only sell you one car, they want to create an experience for you that you come by in the future and also recomend family members as well as friends. Keep up the good work team of Lexus of North Miami!!!!! More

I am in my second Lexus....this one a 2012 GX460....after having driven a 2003 Lexus LX470 for nearly 10 years and a tad under 100,000 miles. After driving a few other manufacturers vehicles, I decided to p having driven a 2003 Lexus LX470 for nearly 10 years and a tad under 100,000 miles. After driving a few other manufacturers vehicles, I decided to purchase my second Lexus....not only because of the integrity of the vehicle, but especially because of the amazing, professional service I have always received at Lexus of North Miami. From my first service advisor, Sean, to Chris, and now to Nabila, my vehicles have always received the highest level of service and I have always been welcomed with a smile and treated as a valued customer. Thank you Lexus of North Miami for a job well done. More

Great sales people, great experience!!! I would definitely recommend this dealership for new and used car. The benefits of being a lexus owner such as free car wash, free coffee and lots of ameniti definitely recommend this dealership for new and used car. The benefits of being a lexus owner such as free car wash, free coffee and lots of amenities at the dealership make it the best I found in the market. More